Les services de base sont bien présents via le réseau Orange. Cependant, l'application mobile (sur Androïd en tout cas) laisse à désirer : je gère 5 numéros et il n'est n'est quasi jamais possible d... See more
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See what reviewers are saying
This is my first day of activating it. It said (and the promotion stickers say everywhere) it’s 7€ a month. Now I get a recap email saying it’s 9€. 2eur isn’t making me any poor or rich but that break... See more
Good for young 18-24. BUT nothing for families (students inside their family). We are on Orange and "BAD Orange" did not tell us that better prices of summer 2024. We saw ads for Hey and switched; but... See more
Good internet speed and coverage. Ok prices. However the website is full of bugs, I cannot access or edit most of my info, I could not reach their WhatsApp support, and they did not register my ca... See more
Company details
Written by the company
hey! is the digital brand of Orange Belgium that offers internet and mobile subscriptions without commitment at low prices
Contact info
Belgium
- 080085519
- www.heytelecom.be
3.4
Average
4k reviews
Asks customers to review
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There is no way in contacting them or…
There is no way in contacting them or them trying to help me. I ordered a simcard a week ago and nothing has been delivered to me yet!
16 August 2024
Unprompted review
80% of the time the billing is wrong…
80% of the time the billing is wrong :they either " forget" a promotion,Charge roaming just for a connection (no data usage) at exhuberant prices.
Customer service is allmost non existant.
Overall i've received more billing corrections then bills itself.
Stay away!!!
15 January 2024
Unprompted review
terrible service, do not do it
no communication option, they blocked my number, I could not access my account and data, although I asked to end my contract, they kept charging me... very dissatisfied
4 April 2024
Unprompted review
Signed up for their internet promotion…
Signed up for their internet promotion and had a stellar experience with their installer, the internet connection is fast as well.
29 euros for the first 3 months and now also signing up for Hey Mobile! Should also say so when we are happy customers :)
5 February 2024
Unprompted review
Horrible provider! No communication option
Horrible! I had requested a Sim from Hey! which I never received. After them sending me the first bill, I tried to contact them via the chat (which took me about 1h12 minutes of waiting) asking to cancel my contract and number. They confirmed the stop of the contract and credited the opening amount. All good right? Nope..
A month later, I receive another invoice.. Waiting another hour until someone was on the chat, explained everything again, they credited again, are we finally finished? Nope...
Following month, yet another invoice...
This is getting me very frustrated. Please stop stalking me!
22 January 2024
Unprompted review
Fast and smooth.
Got the sim card next day, transfer my number from Proximus to Hey took 3 min. Surprisingly fast and smooth.
20 December 2023
Unprompted review
Clear & Friendly service
I changed to hey a couple of months ago and needed to contact them 2 times with a question on my invoice and information on data and always received a quick and clear answer.
2 November 2023
Unprompted review
Horrible service..
Horrible service... i tried contacted them 2 times and waited for hours... no answer whatshowever.... They overcharged me 60 euro without even telling me while i was outside Belgium.... Be smart and just pick another provider as this is just a scam.
1 September 2023
Unprompted review
Terrible support
They are a terrible company that does not even allow you to limit your usage to the data you have in ur account so u can overdraft without any real fix for it.
I contacted the support line and they basically told me off without providing any real support now i have to pay €7 extra for like 300MB that was overdraft without me knowing
15 September 2023
Unprompted review
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