Highbridge Caravans Reviews 

1,260
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The staff at Highbridge Somerset are amazing!! we have just bought our first motorhome, they were so friendly and knowledgeable without being pushy in the slightest. The after sale customer care wa... See more

Rated 5 out of 5 stars

I bought an Adria Sonic Supreme from them in November 2024, excellent service then. Recently one of the side marker LED lamps failed. As we are going around Europe in just over a week, I contacted the... See more

Rated 1 out of 5 stars

Poor service from parts department. Young girl not interested in helping, had attitude and informed us that as we did not buy vehicle from them we needed to go elsewhere! Left extremely disappointed a... See more

Rated 5 out of 5 stars

A big shout out to Highbridge who assisted us with a problem with our van, even though we hadn't purchased from them. They took the time to listen and gave advice and a phone number via which we were... See more

Company details

  1. Camping Shop

Written by the company

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

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Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

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3.9

All reviews

(1,260)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Impressed.

I only placed the order yesterday and the product had arrived within 20 hours and well packaged. A good range of products at very competitive prices. Email communication from the Company was timely and useful. After-sales easy to get hold of and informative, which I needed when I couldn't find out where an extra bit fitted. Turned out it was a bit for a Caravan and not needed on the Motorhome. Never mind!

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Motorhome Sale…

Just sold our Motorhome to Highbridge at Teigngrace and it was the least stressful transaction I have ever been involved in.
The team were friendly efficient and focused and I would have no hesitation in recommending them to anyone looking for great customer service.

25 August 2022
Unprompted review
Rated 5 out of 5 stars

I had trouble with website

I had trouble with website, phoned and all sorted very quickly and easily, would recommend Highbridge caravans. Ordered today snd delivering tomorrow.

23 August 2022
Rated 5 out of 5 stars

Excellent after sales

I have have a Swift Select campervan. Experienced problems with a leaking cap on the fresh water tank while in France. Rang and left a message. Soon had a call back from Chris in maintenance. He asked me to try a fix that unfortunately didn't solve the problem. He immediately referred to Natasha in parts who promptly rang me. The part required was quickly identified and a photo emailed to me and then arranged dispatch. I have had to ring previous to this and always received a very prompt response. Cannot fault them

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Just had a service done on caravan with…

Just had a service done on caravan with some added extra work i needed doing.

When i booked through Jemma i found her very helpful and accommodating, was booked in for them to come to me on site, Found it very easy. I came to my van Saturday and had an issue with water pump (no water) so this was one of my added extras needed fixing along with service. Found them helpful and making sure the person coming down brought everything that was needed. Phil came and went through everything with me that he was going to do sorted out a new jocky wheel and fitted a new whale pump for me, phil was very friendly and helpful and everything was done thoroughly.

I had a bit of a nightmare with them last year but the people i have dealt with this time has been brilliant.

Thanks for good communication and service pervided.

17 August 2022
Unprompted review
Rated 1 out of 5 stars

still waiting for repairs that was…

still waiting for repairs that was ment to be done before i picked van up 18 months ago now out of warranty so got no chance now shocking company once got your money they dont care

10 August 2022
Unprompted review
Rated 5 out of 5 stars

First Class Caravan Dealership

We bought a new caravan from Highbridge. We had an excellent experience with a very thorough hand over. We had first class help with a small niggle that we noticed while the van was on the driveway before our first trip away. This needed sorting at short notice before our holiday and Highbridge made sure it was fixed for us. I am so pleased we bought our caravan from a dealership who really care about the customers’ experience and I would highly recommend them to anyone in the market for a caravan or motor home.

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Customer service at its best

Contacting the accessories shop after closing time on a Friday, the support staff went out of their way to provide the information I needed. This enabled me to complete an online order, which was shipped on the Saturday morning. The Highbridge Caravans team has provided help and support at all levels, which has made a big difference.

6 August 2022
Rated 5 out of 5 stars

Good first tme shopping experience.

First time I have shopped on here but have visited them many a time at their place in Somerset. They are always friendly, efficient an helpful. their shop is good to look around with quite a few items of interest.
I decided to take a tour of their website and was not disappointed, found what I wanted and ordered, good system, everything clear and understandable, no worries with ordering, paying and info on delivery.
Excellent !

29 July 2022
Rated 2 out of 5 stars

rang up for a battery price and…

rang up for a battery price and dimensions was told to go on the website. The whole reason i rang was i didn't have access to the internet at that point. Customer service??!!

will shop elsewhere....

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Spent time talking to on line sales advisor then ordered two isabella foot rests. The service was unbeatable - next day. With using summer discount reduced the postage. Very good.

21 July 2022

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