Hitrentacar.com Reviews 

I appreciate how the staff took the time to explain everything to me when I rented a sedan for my family trip. The free cancellation policy was particularly comforting because our plans were up in the air. They definitely earned my trust with their reliability and supportive approach.

Rented in Antalya from them. Car was good, but the staff were kinda curt on the phone. Still got me where I needed to go.

I regret choosing this rental. The car was in poor condition—definitely not what I expected for the price. While the staff was friendly, that doesn't make up for the lack of vehicle quality. It felt like they’re cutting corners, and I won’t be renting from here again.

Despite advertising attractive rates, this company adds hidden costs by forcing you to pay for redundant “insurance” you may have already secured. The vehicle collection is not on-site, and you’re forced to endure a cramped, uncomfortable shuttle ride—often delayed to pick up multiple customers. Once at the rental office, you’re pressured into purchasing inflated deposit insurance under the pretense that your credit card is invalid. To make matters worse, their fuel policy leaves you with an empty tank, creating further hassle. When I reached out to Discovery Car for assistance, they offered no support, blamed my credit card, and denied any refund. Extremely disappointing service—book elsewhere.

Scammers. They accept bookings from brokers than pretend the deposit is in a different cureency than the one listed. Very rude agents as well

They scammed us on multiple occasions and failed on every simple hurdle that a car rental needs to deliver.
1) they weren't there to pick us up at the airport, after ringing multiple times and waiting an hour they arrived with a car that didn't have enough seats for my family meaning I had to sit on a grown adults lap with suitcases on laps too
2) they immediately scammed us at the rental place refusing our card until we paid £300 for extra insurance
3) the process at the car rental took an hour and a half before we even got the car
4) the car was booked as a large 5 seater and the car they gave us was small and only had 4 seat belts. It absolutely stank of gross old men and was dirty and grim. It also had no petrol inside meaning we had to try and find somewhere at midnight to fill up. It also struggled up every hill.
5) for drop off we were assured there was 24/7 service, we rang and messaged prior to check our arrival time was fine, but when we arrived the place was deserted and no one was answering the phone. We had to leave the car in their carpark and quickly order an Uber as no one was there to drop us at the airport as described.
- all in all absolutely terrible and useless. Don't waste your money.

I would like to file a complaint against the company Hit. First of all, when we arrived, there was no one to meet us. We were left looking for the company that rents the car. Eventually, we approached a travel agency and asked a girl for help — she called Hit, and someone came to pick us up. We had to wait 35 minutes for the driver. We were two adults and two children, aged 5 and 2.

When the person finally arrived, he said he would take only one person — the driver — to the main office to pick up the car. I had to leave my wife and two small children behind and travel to the office alone, which took about 15 minutes. Neither I nor my wife had mobile connection or internet access at that time.

When I arrived at the main office, there were three people ahead of me in line, and only one person working at the desk. I was told to wait outside for five minutes, but I ended up waiting 25 minutes before I was seen. Then the agent started explaining that I didn’t have full insurance. I told him I already had my own insurance and that I just needed the car as soon as possible, since my wife and kids were left alone.

He started telling me that I would not be getting the car shown in the voucher — that I would get a smaller one unless I paid extra. At this point, I was ready to take any car just to get back to my family. But then he said I had to pay a €800 deposit. I said okay, but asked him to hurry up. I gave him my credit card, but he said he couldn’t process the payment because of insufficient credit. I have a £6,000 credit limit, but I could see he was doing something wrong.

Then he told me that unless I paid the full insurance cost — which was four times more than the original price — I wouldn’t get the car. I refused and asked him to try again. He replied, “I don’t have time to play games with you. Either pay the full amount or leave.” He kicked me out of the office.

I asked them to take me back to the place they picked me up from, but they refused, telling me to get back on my own.

This treatment is completely unacceptable. I had to pay €20 to get back to the airport and then $80 for a taxi to the hotel. My vacation was ruined, and our mood was completely spoiled.

🚨 A COMPLETE SCAM – STAY AWAY! 🚨
HIT RENT A CAR – ANTALYA AIRPORT = ORGANISED FRAUD

We booked a car through BSP Auto from May 27 to June 2, 2025, including Allianz insurance. When we arrived at Antalya Airport, there was no counter on site — they picked us up and drove us several kilometers away, in the middle of the night.

Once there, they pushed us to pay an additional €240 for their own insurance, which we declined, as we were already covered. The agent then attempted to charge a €900 deposit and claimed our credit card was declined.

➡️ THIS IS FALSE. We later confirmed with our bank that there was absolutely no issue with the card.
➡️ We are not the first victims of this setup — there are multiple similar stories online.

This is a clear scam designed to force you into paying extra. When we refused, they kicked us out at 3 AM, with no car, no support, and no refund. BSP Auto has yet to respond or offer any compensation.

🔴 DO NOT RENT FROM HIT RENT A CAR
🔴 BSP AUTO SHOULD BE HELD ACCOUNTABLE FOR WORKING WITH SUCH COMPANIES

We used VIP cars to book a car hire and specifically asked to avoid HIT Car Rental in Antalya after being completely scammed by HIT last year and having our credit cards skimmed by them.

The company they booked us with was EcoVIA but when they did not turn up at the airport we called the number supplied and, surprise, surprise, the actual company was HIT car rental. Once again they tried to scam us with the same credit card scam.

This scam involves saying that your credit card will not scan for the security deposit and that you have to take full insurance at 3 TIMES THE PRICE. Our credit card has worked everywhere else in Turkey including at other car hire companies. When we refused to be scammed again they refused to take us back to the airport.

VIP Cars were no help at all.

AVOID VIP cars
AVOID HIT Car Rental
AVOID AVOID AVOID

Hit Car Rental gouged me with mandatory, 20× overpriced insurance despite a perfectly valid credit-card block, then stranded me on return day-no desk staff at the agreed time, no key-drop box, and zero assistance getting back to the airport. Utterly unacceptable service.

⚠️ Avoid this car rental company in Dubai airport at all cost . Office isn’t located in the airport but shuttle away. Waste of time . Car originally booked wasn’t available I was given a Toyota . Beware of returning the car during business hours . They do NOT have a key box! They will charge you extra to out of hours drop off . Car was given with 2/8 petrol. Upon giving the car back I was charged 50d currency for petrol as I returned it with 1/8 petrol. I was charge 50d for cleaning ! The car wasn’t dirty at all ! Finally after giving back the car I was charged for motorway charge ! Complete scam avoid

They advertise low rates but hit you with expensive "insurance" you've already bought. The pick-up is off-site, you'll be crammed in a tiny car with your luggage, and wait 50 minutes foe them to shuttle other customers. They pressure you into overpriced deposit insurance (they claim you can't use a credit card), and the fuel policy leaves you stranded with an empty tank. When I asked Discovery Car for help, they ignored me-blaming my credit card type and refusing a refund Terrible service; do not book with them.

The worst place to rent car from , if you want to have insane bad experience try to rent car from them , they will meny different way to scam you.if you want your trip turn into nightmare rent from them.

Booked a hire car in antalya ,but when I got to the office they informed me that my card did not work for the deposit but I could upgrade to their premium car hire for 3x the amount for the same car using the same card. This is a scam to get you to upgrade while you are at an airport without any other way to get to your destination

Beware and avoid with a big bow! The business model of the rental company is based on a simple scam. Deceiving that they can not make a deposit on a credit card, they force the payment of "additional insurance" in cash. The contract is only in Turkish, the cars are dirty and in poor condition and the fuel tank is empty. "Or similar" means a completely different car - both in size and class…

SCAM!!!

They have low prices, but they try to get extra money for insurance. Which I had already purchased when booking a car on Discovery car

Very poor service.

1. They are not at the airport, they come in a small car, I had to have my suitcases on my lap, and I waited 50 minutes because they were picking up other customers.

2. They tried to scam me with additional insurance, according to them I couldn't use a credit card for a deposit. They offered me 440 EUR insurance and I wouldn't have to pay a deposit. Funny they had information on their desk that such insurance costs 15 EUR per day with them and I was supposed to rent for 11 day. When I checked their website it was even cheaper.

3. Fuel policy, you get a car with 0 km range. I know because people who rented a car before me came back to ask about it, in response they got information that the station is around the corner.
And they also had a problem paying the deposit, they bought insurance. I didn't ask how much they paid.

4. I used Discovery car, when I asked them for help I was ignored, apparently my credit card is a debit card and that's the reason they didn't refund the money.

I definitely do not recommend it.

This was a terrible experience.
1) 13th Apr. Refuse to provide car without a block on my credit card. This is normal practice which I always comply with. I tend to not buy insurance and am happy with the risk. However Hit could not secure a block on my card without my purchase additional insurance through them. I said I will investigate my credit card what the issue was.
2) I contact my credit card issuer, and was advised there was no issue with the card. The block should have gone through.
3) I hired a car for the 15th Apr and purchased full collision insurance. Hit still refused to give me the car without taking their insurance. They had priced their insurance at 20 times the price of the car hire. They refused to give me the car, despite my having paid for collision insurance. This is exortion in my mind.
4) We agree that they will man the desk at 7.30am on the 19th Apr. They attempted to call me at 4am. I was asleep. They left no message. I and another customer was stranded at the Car Rental location, without a representative to take the cars or to take us back to the airport. We messaged and called several times between 7.15am and 8am, to have no response. Hit didn't even have a box to store keys to allow customers to leave if in a hurry. To cap this off, the location was difficult to hail a taxi.
Utterly awful experience, on cost and customer service.
I will not be able to use Hit in the future, and I provide fair warning to any other customers.

My only minor annoyance was the limited variety of luxury cars available on the dates I needed. Apart from that, the service was top-notch, and the staff ensured I understood the fair fuel policy. Returning the car at the Istanbul Airport was also efficient, with hardly any wait time.

Everything was smooth and just perfect
Thank you

Hit rent car was a win in Mugla. Sedan was flawless, staff were warm and chatty. No surprise fees—just a straight-up good deal. I’m hooked!