Fantastic service. Polite, friendly, and very helpful staff. And hmv had the limited edition vinyls ,Dvd's & cd's that I wanted . Hmv has the best staff and service I have ever experienced. And... See more
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got the new katseye wild book but it was missing the photocards and before you say it doesn’t come with them I’ve seen others get them in the same book
Company replied
HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... See more
Company replied
Easy to navigate from searching all products to checking out at the end. Also, the prices are usually very good. Prompt delivery to both home and store addresses, and communication cannot be bettered.... See more
Company replied
Company details
- #48 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #21 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Belfast
Hello PAUL
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Top service.
All good. Ordering was easy. Email advised when ready to pick up. Although no-one on the relevant desk at the time, very pleasant young lady stepped up to locate my order & get me on my way again. Highly recommended!!
15 December 2025
Reply from hmv (UK) - Belfast
Hi TOM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Your staff were kind knowledgeable and…
Your staff were kind knowledgeable and empathetic to the needs of an older person
11 December 2025
Reply from hmv (UK) - Belfast
Hi Irene
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Delivered on time with protective…
Delivered on time with protective packaging and care.
4 December 2025
Reply from hmv (UK) - Belfast
Hi Eoin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was easy to find what I wanted on…
It was easy to find what I wanted on the website and to make the order. The item arrived quickly, and at half it's original price.
3 December 2025
Reply from hmv (UK) - Belfast
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi SCOTTISHGHOUST
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery to store took too long I…
Delivery to store took too long I wanted it for a birthday present but was late
5 December 2025
Reply from hmv (UK) - Belfast
Hi Susan
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Good price fast delivery 👍
3 December 2025
Reply from hmv (UK) - Belfast
Hello Tracey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Seamless transaction
Seamless transaction. And I got to collect my order at a time of my choosing which was great.
4 December 2025
Reply from hmv (UK) - Belfast
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient and prompt service
24 November 2025
Reply from hmv (UK) - Belfast
Hello Sheelagh,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
First time ordering online
First time ordering online
Very quick delivery
Definitely use it again
25 November 2025
Reply from hmv (UK) - Belfast
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived on time ,in good condition very…
Arrived on time ,in good condition very pleaed thankyou
23 November 2025
Reply from hmv (UK) - Belfast
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Alana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
16 November 2025
Reply from hmv (UK) - Belfast
Hi Nigel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Collecting order
Guy on middle floor help to get my order as was just after closing time. Saved me having to come back into Belfast the next day.
15 November 2025
Reply from hmv (UK) - Belfast
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Store is v good / the members of staff…
Store is v good / the members of staff who help me was excellent and very helpful
4 November 2025
Reply from hmv (UK) - Belfast
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good selection willing to order.
I call into the Belfast HMV Store. I have found the staff in the CD record section very helpful. Willing to order anything they do not have in the store. Their selection of Cds I have found extensive in the Pop, Country, and Blues section. There is also a smaller classical and jazz section.
25 October 2025
Reply from hmv (UK) - Belfast
Hi W.J.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent store with friendly staff
Excellent store with friendly staff, glad to see one of my favourite high street shops still standing.
9 November 2025
Reply from hmv (UK) - Belfast
Hi Luke
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Belfast
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
Excellent and easy!
Excellent all round. Click and Collect service is easy to use and I am happy to support the local store. 😀
8 November 2025
Reply from hmv (UK) - Belfast
Hi Ross
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.