Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.7
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were fab ❤️
29 July 2026
Reply from hmv (UK) - Cardiff
Hi Adam
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful Store Assistant
Although the store did not have the DVD required,
the assistant in the store was very helpful in purchasing it on line in the store and having it posted to me.
18 May 2026
Reply from hmv (UK) - Cardiff
Hi Martyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are excellent they’re so…
The staff are excellent they’re so friendly I shop there at least 4/5 a week I absolutely love HMV they have everything I need a great selection of 4k and vinyl and I will definitely keep shopping there I’m a complete movie buff and also love my music 🎧
22 July 2026
Reply from hmv (UK) - Cardiff
Hi stephen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service and a friendly face.
21 July 2026
Reply from hmv (UK) - Cardiff
Hi IMM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi James,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy ordering service and very quick…
Easy ordering service and very quick delivery, within 2 days
18 July 2026
Reply from hmv (UK) - Cardiff
Hi janbomar
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Cardiff
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great variety and excellent customer…
Great variety and excellent customer care at Cardiff and Cwmbran branches
7 July 2026
Reply from hmv (UK) - Cardiff
Hi Aled
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Marley record is layer & Edifier speakers
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
8 July 2026
Reply from hmv (UK) - Cardiff
Hi susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and helpful staff
Friendly and helpful staff, the Cardiff store had what I wanted, always a pleasure going in there.
5 July 2026
Reply from hmv (UK) - Cardiff
Hello Huw
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I use HMV for any DVD I may need as…
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
11 June 2026
Reply from hmv (UK) - Cardiff
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Stephen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always get fantastic service in the…
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that goes a long way.
You can see he takes pleasure in his work and great knowledge, he advised how good Terminator 2 was on Bluray, did t try to sell but I asked about 4k and he had provided a personal and honest view on films worth getting, the standard Bluray of T2 he highly recommended and I would 100% agree with him.
The date of experience last week I've listed as last time in store but the experience was over multiple visits not just that day.
20 June 2026
Unprompted review
Reply from hmv (UK) - Cardiff
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The nearest record shop for me would…
The nearest record shop for me would probably be in Cardiff (25 miles each way) and my mobility is not what it used to be so keeping me informed what's new through your emails is great. Keep the emails coming.
24 June 2026
Reply from hmv (UK) - Cardiff
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All of the staff's in hmv Cardiff are…
All of the staff's in hmv Cardiff are very kind an helpful
20 June 2026
Reply from hmv (UK) - Cardiff
Hi Rick
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The assistant in the Cardiff store…
The assistant in the Cardiff store Peter D was very helpful with good knowledge of music took time to explain the process of delivery which only took 3 days thank you.
11 June 2026
Reply from hmv (UK) - Cardiff
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Why HMV is a kool place
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I was a young man and now I am 55. Every time I shop here everyone is excellent and helpful and most importantly,the staff are always very friendly and polite. I hope this continues because HMV have always been a place of quality.
13 June 2026
Reply from hmv (UK) - Cardiff
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
How can I review an item that I have…
How can I review an item that I have not received and have had zero communication about since it was supposedly dispatched 7 days ago. Very poor indeed.
10 June 2026
Reply from hmv (UK) - Cardiff
Dear Mr Taylor,
Thank you for your review.
We are sorry to hear of the delay with your click and collect order. Looking into this further, we are pleased to see that your Click and Collect order from hmv.com has now arrived at the hmv Cardiff store and is available for collection at your convenience.
Please take a copy of your order confirmation email with you when visiting the store, and a member of staff at the till will be happy to assist you further.
Many Thanks
Now CD
Very good service. Ordered and as available to collect two days later. No problems at all
24 May 2026
Reply from hmv (UK) - Cardiff
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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