Although the store did not have the DVD required, the assistant in the store was very helpful in purchasing it on line in the store and having it posted to me.
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
424 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic store lovely helpful staff
Fantastic store lovely helpful staff! Plenty of choice in film and vinyl good prices as well
27 February 2026
Unprompted review
Reply from hmv (UK) - Cardiff
Hi Sam
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Record Buyer
Very helpful staff, ordered record promptly in store. Email sent when ready to collect. Wanted CD for a long time.
27 February 2026
Reply from hmv (UK) - Cardiff
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice and the badge looks exactly…
It was nice and the badge looks exactly like it did in the picture
1 March 2026
Reply from hmv (UK) - Cardiff
Hi Annalise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up my vinyl grom Cardiff and…
I picked up my vinyl grom Cardiff and the male store assistant was very rude. He asked if I wanted a carrier, to which I replied no, they’re too expensive. He then said they’re the same price everywhere and called me an a’hole…
I won’t be shopping there again!
14 February 2026
Reply from hmv (UK) - Cardiff
Hello janine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Lovely Dvd as always
19 February 2026
Reply from hmv (UK) - Cardiff
Hello Ann
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered Chapel Roan vinyl on line
Ordered Chapel Roan vinyl on line. Arrived with no grooves! Exchanged via HMV Cardiff in person. They were positive, helpful and arranged a replacement to be sent out at no cost. Excellent friendly and helpful service. Thank you
17 February 2026
Reply from hmv (UK) - Cardiff
Hi Hywel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very pleased to be able to order click…
Very pleased to be able to order click and collect from the store in Queen St. Cardiff. The member of staff, Darren, couldn't have been more helpful. I received an email just 2 days later to say the item I wanted was ready to collect. Amazing service. 10/10
12 February 2026
Reply from hmv (UK) - Cardiff
Hi Penny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What's most important. Any member of the public can always ask a member of staff for help.
Why I like hmv. Because I am disable. Some time I can use the lift. Or a member of staff ask me what I am looking for. I tell them and they go and find it for me. No problem at all.
13 February 2026
Reply from hmv (UK) - Cardiff
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything is just good
Everything is just good. The in-store service is amazing and welcoming x
11 February 2026
Reply from hmv (UK) - Cardiff
Hi Arianne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
friendly and helpful staff
30 January 2026
Reply from hmv (UK) - Cardiff
Hello Andy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
easy to pick up with great service
28 January 2026
Reply from hmv (UK) - Cardiff
Hi Owen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order process was quick and easy to…
Order process was quick and easy to complete. The choice was wide. Delivery by Royal Mail was within the time given. I’d use the process again.
1 February 2026
Reply from hmv (UK) - Cardiff
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff and very…
Very helpful staff and very professional couldn't do enough to help great service
26 January 2026
Reply from hmv (UK) - Cardiff
Hello Theo,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Great store and my server was very polite and friendly. Very surprised by the levels of stock and order. Very happy
23 January 2026
Reply from hmv (UK) - Cardiff
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use as I am elderly
Website easy to use as I am elderly, quick to send orders out. Good prices.
18 January 2026
Reply from hmv (UK) - Cardiff
Hi Carolyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good
I pre-ordered an album for an album singing of one of my favourite artists in Cardiff.
And i had major issues with the delivery process... my delivery never ended up turning up to the store, and online it stated you couldn't enter the signing without the proof of album you had to collect on the morning.
But the manager was extremely kind and helpful towards me, he saw that i bought the album and my proof of purchase. And how the album never came to the store. Yet he went out of his way, and he still let me in, and he let me have one of the albums off the shelf on the shop floor.
12 September 2025
Reply from hmv (UK) - Cardiff
Hi morgan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Reply from hmv (UK) - Cardiff
Hello Logan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Cardiff
Hi Mason,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vinyl shopping
Went in Cardiff store to look for a specific vinyl. Friendly and helpful staff helped locate what I was looking for
30 December 2025
Reply from hmv (UK) - Cardiff
Hello Emma
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Perfect Dvd ever
18 January 2026
Reply from hmv (UK) - Cardiff
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.