Although the store did not have the DVD required, the assistant in the store was very helpful in purchasing it on line in the store and having it posted to me.
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
424 reviews
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Staff were great everything was well…
Staff were great everything was well organised
David was so helpful and happy
Great singing with James Arthur
30 April 2025
Reply from hmv (UK) - Cardiff
Hi gemma
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I attended a james arthur album signing…
I attended a james arthur album signing in Cardiff, the staff were really friendly and couldn't be more helpful.
29 April 2025
Reply from hmv (UK) - Cardiff
Hi Elaine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Fopp service..
I didn't actually shop at a branch of HMV, it was at an independent record shop in Cambridge. Turns out it wasn't quite as independent as I thought! No matter, the shirt I wanted wasn't available in my size, but the correct one was sent out to me within a few days, and the postage was free too. Very happy with the service, and would definitely shop there again
29 April 2025
Reply from hmv (UK) - Cardiff
Hi Toby
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
amazing experience and staff
amazing experience from end to finish to meet james arthur! All staff were amazing handing out sticky notes for our names for him and taking pics for us.
29 April 2025
Reply from hmv (UK) - Cardiff
Hi Carys
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Recent deliveryman i
I was provided with several updates on the progress of my delivery. The items arrived on time without any fuss or complications. Very pleased
28 April 2025
Reply from hmv (UK) - Cardiff
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thankful visit!
Called in to collect a pre-ordered album in readiness for Those Damn Crows in-store signing event.
James was very helpful and ensured I went home with both my copies, even though I thought I had only purchased one. I am very grateful to him for that!
14 April 2025
Reply from hmv (UK) - Cardiff
Hi Andrea
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent delivery service
Everytime I place an order with HMV, the items are shipped quickly after purchase, are wrapped up in secure packaging and are delivered within around 48hrs. Can’t fault them at all.
9 April 2025
Reply from hmv (UK) - Cardiff
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Cardiff
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Cardiff
Hi L
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV excellent service
No problem with HMV
A very slick service however early impressions on the product I would only give the product 2/5
21 March 2025
Reply from hmv (UK) - Cardiff
Hello john
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Cardiff
Hi Mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered with no fuss or difficulty
Ordered with no fuss or difficulty, it arrived on time.
19 March 2025
Reply from hmv (UK) - Cardiff
Hi Georgie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Loving my new vinyl turntable.
Everything went smoothly, from observing the product in store, to the final delivery. Given very good information all the way down the line.
15 March 2025
Reply from hmv (UK) - Cardiff
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Best service in Cardiff
Preordered an album, it was super easy pick up and the staff are always the most friendly and helpful. Easily the best service from any shop in Cardiff.
10 March 2025
Reply from hmv (UK) - Cardiff
Hi Charlotte
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Worst
The Worst. My PreOrder didnt show up. And instead of doing the right thing and giving me a stock copy (OF WHICH YOU HAD PLENTY) you made me buy it again! And you still havent refunded the preorder you didnt give me. Never preordering anything with you again, you suck so so so Hard.
5 March 2025
Reply from hmv (UK) - Cardiff
Hi Bryn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Cardiff Queen Street Store
Absolutely nothing to complain about, very friendly staff as well as staff who are knowledgeable. I went in to purchase some dvd's for myself and got a bargain!
4 March 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Cardiff
Hello G
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lack of organisation
Lack of organisation. Became a free for all.
Will never attend another acoustic set like this when you are just thrown to the back and can't see anything.
14 February 2025
Reply from hmv (UK) - Cardiff
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Fraser was very friendly and helpful…
Fraser was very friendly and helpful and the order arrived a day earlier than expected.
26 February 2025
Reply from hmv (UK) - Cardiff
Hi Bernard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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