Although the store did not have the DVD required, the assistant in the store was very helpful in purchasing it on line in the store and having it posted to me.
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Company details
- #45 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
423 reviews
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Amazing as always
3 June 2025
Reply from hmv (UK) - Cardiff
Hi Rebecca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Al
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bad treatment HMV Cardiff
Visited Cardiff Queen St HMV with a £10 voucher from Verian, formerly Love2Shop. The voucher was still attached to the card. The trainee(I seem to attract them) swiped it 5 times. It declined each time. His colleague was quick to say they don't accept them until I showed him the list of shops incl HMV. Another assistant tried but failed. The manger was called who's attitude, tone and demeanour was poor. He was very quick to say it wasn't their problem. No apologies, no smiles etc. Confrontational. He just wanted to get rid of me. I don't know why the card was showing a blank amount? but it happens every time at HMV stores. I've used them at Argos and Matalan with no problem. HMV prices are high and SOME staff need some customer care training. The manager was a bad influence on the nice trainee. No more HMV for me!
30 May 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Keith
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
HMV is the only place to shop for DVDs…
HMV is the only place to shop for DVDs and CDs
I've previously used other suppliers and have received very bad copies of inferior quality CDs and DVDs which are fakes!
HMV is the best place for genuine Movies on DVDs and Music CDs
30 May 2025
Reply from hmv (UK) - Cardiff
Hi Dene
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery so..
Was in good condition but delivery took the pass but I would order from them again so ayyy
29 May 2025
Reply from hmv (UK) - Cardiff
Hi Liam,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Reply from hmv (UK) - Cardiff
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience with launch CD and…
Great experience with launch CD and performance by Cardinal Black in the Cardiff store
25 May 2025
Reply from hmv (UK) - Cardiff
Hi Timothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Mr Hawkins
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2nd Cardinal Black album
Anticipating the 2nd album,not disappointed at all, live performance in shop by the boys shows how good and talented they are
25 May 2025
Reply from hmv (UK) - Cardiff
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful finding obscure…
Staff were very helpful finding obscure dvd I enquired about,,,,
22 May 2025
Reply from hmv (UK) - Cardiff
Hi Julian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy exchange service
I recently preordered an art book via HMV’s website. To my delight, the book was dispatched to me earlier than the initial expected release date but was damaged on arrival. I was able to contact their ‘ring and reserve’ service and ensure a copy was available for exchange. The lady on the phone was very helpful and I was able to reserve a copy of the book for collection the next day. I received a text confirmation very shortly after the phonecall. The staff in store were also very helpful and took care of the exchange without issue.
17 May 2025
Reply from hmv (UK) - Cardiff
Hi Kim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tills crashed after my transaction
Tills crashed after my transaction. I requested a receipt as it was clothing I purchased and it then became clear the transaction had been put into a pending state. No apology from store manager and was left waiting for 40 mins with no resolution. Left details with store and was not contacted. Then called store twice a day for over a week. Finally got my money back ten days later. Customer services took 5 days to even respond and didn't even initially acknowledge the poor customer service.
I get that tech issues happen but everything that occured after this error was completely avoidable such as the lack of apology, any compensation for the wait or excessive time it took to resolve and the fact i was 100 quid out of pocket for a week.
29 April 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Kev
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
Please contact our customer service team at support.hmv.com again should you need any further assistance.
It didn't take long for my order to…
It didn't take long for my order to come in and I enjoyed the cd some of the were catchyand were emotional at the same time.I even got a signed copy!
17 May 2025
Reply from hmv (UK) - Cardiff
Hi Nita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hello Nicola
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect, easy to do.
I couldn't find the dvd in store but after chatting with the sales assistants we found the movie online and we got the best deal. Not long to wait for click and collect either. Also click and collect was easy to do.
2 May 2025
Reply from hmv (UK) - Cardiff
Hi EmilyJ
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Got the blu ray at half price and used…
Got the blu ray at half price and used click and collect. Item arrived in store very quick, cannot fault the company
1 May 2025
Reply from hmv (UK) - Cardiff
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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