The staff members in both stores were very professional and ask clear conscience information to be able to complete the transfer of the item bought from the store in England to Nothern Ireland . They... See more
Company replied
Location
Switch location26 The Martlets, RH10 1ES Crawley, GB
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See what reviewers are saying
I purchased a £10 mystery box, expecting delight and goodness to be inside. But instead, I was met with despair and disappointment in the form of a Harry Potter 9 card challenge that a 2 year old coul... See more
Company replied
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... See more
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HMV staff were amazingly helpful, helping me to find several CD's I was interested in purchasing including one not in store but that I could have sent to me at home. Without a CD/record store in Horsh... See more
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Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Crawley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
26 The Martlets, RH10 1ES, Crawley, United Kingdom
4.6
Excellent
139 reviews
Asks customers to review
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Reply from hmv (UK) - Crawley
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The online click and collect purchasing…
The online click and collect purchasing system works like a dream. Highly recommended.
9 April 2025
Reply from hmv (UK) - Crawley
Hi Nicholas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good communication from the store
Good communication from the store, very helpful staff and a good range of products.
6 April 2025
Reply from hmv (UK) - Crawley
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic service
1 April 2025
Reply from hmv (UK) - Crawley
Hi guy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff are always very helpful especial…
Staff are always very helpful especial when I can't find the product I'm after
22 March 2025
Reply from hmv (UK) - Crawley
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Absolutely wonderful people
Absolutely wonderful people, very helpful and very nice service
17 March 2025
Reply from hmv (UK) - Crawley
Hi MAGDELANA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing company
I always have a good experience with HMV. I have never had any problems & will continue to purchase from them.
7 February 2025
Reply from hmv (UK) - Crawley
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I had a generally positive experience…
I had a generally positive experience with HMV Crawley. There were some minor hiccups, like delays in communication about my order and a small mix-up with my name. However, I was pleased with the follow-up service, including free home delivery when an item wasn’t initially available in-store. When everything arrived, it was perfect, and being able to collect from the store saved me postage. Overall, a good experience, just a few areas for improvement.
8 January 2025
Unprompted review
Reply from hmv (UK) - Crawley
Hi Massimo
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Crawley
Hello R
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great choice of products
Great choice of products, music, tech and merchandise. Good deals. In the store it's like a treasure chest!
11 January 2025
Reply from hmv (UK) - Crawley
Hi Nathalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
staff are friendly and helpful
staff are friendly and helpful, when i could not find a bluray in the shop they had a look as well and could not find it either , so we ordered both as it was a 2 for £30 deal
10 January 2025
Reply from hmv (UK) - Crawley
Hi Neville
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Present for wife arrived in time
I ordered this on impulse for the wife as an extra Christmas present.
Pleased to say it arrived in time. Thanks.
24 December 2024
Reply from hmv (UK) - Crawley
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Crawley
Hello Rk
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Website was easy to use
Website was easy to use. Kept up to date with the other. Arrived fairly quickly at the store. Pick up was easy
12 December 2024
Reply from hmv (UK) - Crawley
That's what makes us top dog at hmv Sam!
Great Vinyl Collect in Store service
Vinyl availability, good price and speedy collect in store delivery.
10 December 2024
Reply from hmv (UK) - Crawley
Hi Garry
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had a lovely young lady serve me very helpful.
I had a lovely young lady serve me, very
2 December 2024
Reply from hmv (UK) - Crawley
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV the best outlet!
HMV has always delivered the best quality in music and video, highly recommended!
9 December 2024
Reply from hmv (UK) - Crawley
Hi Marc
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and a quick delivery
Great service and a quick delivery. The staff in the Crawley branch are always helpful
2 December 2024
Reply from hmv (UK) - Crawley
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Crawley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Crawley
Hi Zoe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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