The staff members in both stores were very professional and ask clear conscience information to be able to complete the transfer of the item bought from the store in England to Nothern Ireland . They... See more
Company replied
Location
Switch location26 The Martlets, RH10 1ES Crawley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a £10 mystery box, expecting delight and goodness to be inside. But instead, I was met with despair and disappointment in the form of a Harry Potter 9 card challenge that a 2 year old coul... See more
Company replied
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... See more
Company replied
HMV staff were amazingly helpful, helping me to find several CD's I was interested in purchasing including one not in store but that I could have sent to me at home. Without a CD/record store in Horsh... See more
Company replied
Company details
- #45 of 60 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Crawley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
26 The Martlets, RH10 1ES, Crawley, United Kingdom
4.6
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice and Easy
10 March 2024
Reply from hmv (UK) - Crawley
Hi Miss Tuesley
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great customer service and everyone was…
Great customer service and everyone was so happy and friendly
7 March 2024
Reply from hmv (UK) - Crawley
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I would have given more stars but the…
I would have given more stars but the staff assistant did not spell my name properly.
Melvyn NOT Melvin
27 February 2024
Reply from hmv (UK) - Crawley
Hi Mr Harrison
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Crawley
Hi Alessandro
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good range, helpful staff
Large range of vinyl in particular, as well as other things, and staff really helpful with finding/ordering things. Very nice to have such a decent record shop nearby again.
12 February 2024
Reply from hmv (UK) - Crawley
Hi Jon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Used click and collect from my local store.
Used click and collect from my local store, very efficient and easy.
19 January 2024
Reply from hmv (UK) - Crawley
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The cd arrived in perfect condition
The cd arrived in perfect condition, the staff at Crawley HMV were so helpful and kind.
6 January 2024
Reply from hmv (UK) - Crawley
Hi Tajah,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
After receiving email advising…
After receiving email advising dispatched I have yet to receive an email to say my order is in store to collect
3 January 2024
Reply from hmv (UK) - Crawley
Hi Dot
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I ordered from the website and the…
I ordered from the website and the products I wanted and as I live in Cyprus needed to rely on a speedy delivery as I was only back in the uk for the Christmas holidays. Everything arrived in quick time and in perfect condition.
30 December 2023
Reply from hmv (UK) - Crawley
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Outstanding communication. I knew exactly when my purchase was arriving.
1 December 2023
Reply from hmv (UK) - Crawley
Hi TANITH
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Crawley
We are a friendly bunch at hmv and always happy to help!
Delivered on time and what I wanted
Delivered on time and what I wanted
Can't say more
17 December 2023
Reply from hmv (UK) - Crawley
Hi Mark,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Crawley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy to order in store
Very easy to order in store, very helpful staff. The 3 CD’s we ordered came within 4 days.
7 December 2023
Reply from hmv (UK) - Crawley
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant service
Brilliant service. Efficient too and the staff were helpful and amazing. Nothing was too much trouble
15 December 2023
Reply from hmv (UK) - Crawley
Hi Ross
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Crawley
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and easy collection from…
Easy ordering and easy collection from store friendly staff
10 December 2023
Reply from hmv (UK) - Crawley
Hello Leigh
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great variety to choose from
Great variety to choose from, staff always ready and available to help and advise.
10 December 2023
Reply from hmv (UK) - Crawley
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item not available in store
Item not available in store, although two copies of DVD should have been available. However, pleased with follow-up service and subsequent delivery of item free of postage to home.
28 November 2023
Reply from hmv (UK) - Crawley
Hi Susan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy and quick
2 December 2023
Reply from hmv (UK) - Crawley
Hi Mark,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.