Went to HMV and a few other stores to get some birthday presents for a relative. Darcie was behind the counter and served us not only once but twice as she pointed us in the direction of a present we... See more
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Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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I have two HMV in relatively close proximity (Newcastle and Gateshead) and they’re my go to high street store if I want something in a hurry and prepared to pay for it - like my Beastie Boys Check Yo... See more
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I went in for some Topps Disney chrome boxes and the guy behind the counter was incredibly friendly and his service was really good.
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
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Company details
- #48 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #21 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
288 reviews
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Cd - Dolly Parton and Family DNA
Cd arrived later than expected. Well packed and in perfect condition.
8 February 2025
Reply from hmv (UK) - Gateshead
Hi Mr
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service from your sales advisor…
Great service from your sales advisor Scott today at the metrocentre store! He was very friendly and chatted to my daughter about Pokémon which she’s recently took an interest in! We will be back!
15 January 2025
Unprompted review
Reply from hmv (UK) - Gateshead
Hello Sarah
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Gateshead store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello S.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast service,
Received in decent time especially with it being the holidays! Both items exactly as described!
9 January 2025
Reply from hmv (UK) - Gateshead
Hi Natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello Gary,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Gateshead
Hi G
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The members are always knowledgeable…
The members are always knowledgeable and helpful.
22 December 2024
Reply from hmv (UK) - Gateshead
Hi STEPHEN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Why is this place still open
Why is this place still open? I can’t wait until this place closes down. You would think with the surge of internet retail HMV would be trying to ensure a wonderful in person customer experience.. it’s not even trying, in fact I think they are deliberately trying to get closed down, I assume McDonald’s pays better? The worst customer service I have ever encountered, ordered a few LPs for Xmas presents over a week ago and still not delivered. Thanks HMV, you won’t get away with the horrendous customer service in your new McDonalds role, and I bet not one of you manage to get a promotion.. yous will be on fries forever!
23 December 2024
Unprompted review
Reply from hmv (UK) - Gateshead
Hi Gavin
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Easy to order
Easy to order . Arrived for collection at my local hmv store. Metrocentre Gateshead. Staff were friendly and helpful.
15 December 2024
Reply from hmv (UK) - Gateshead
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful.
18 December 2024
Reply from hmv (UK) - Gateshead
Hello Eileen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
great store ncle
great service through post i had my double cd of andre boccelliwithin days
i'm so so sorry that your stores are closing i loved to visit the newcastle store i always got help n advice
merry season and good luck for all your future
18 December 2024
Unprompted review
Reply from hmv (UK) - Gateshead
Hello Hazel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
CD order placement.
Very helpful friendly staff at Metro Centre, Gateshead branch. Efficient on time, updated delivery.
14 December 2024
Reply from hmv (UK) - Gateshead
Hello Dave
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything went exactly.to plan
Everything went exactly.to plan
There is nothimg I could fault
17 December 2024
Reply from hmv (UK) - Gateshead
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The man on the till huffed and puffed…
The man on the till huffed and puffed twice when I came to the counter. So much so, I asked if a was disturbing him.
17 December 2024
Reply from hmv (UK) - Gateshead
Hello Emma
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Gateshead
Hi Kris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Despite ordering way too close to Xmas, communication was prompt and delivery timely. Items arrived in perfect condition.
16 December 2024
Reply from hmv (UK) - Gateshead
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was wonderful to receive advice…
It was wonderful to receive advice instore to have my purchase delivered promptly without further cost. Very helpful indeed
15 December 2024
Reply from hmv (UK) - Gateshead
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Gateshead.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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