Went to HMV and a few other stores to get some birthday presents for a relative. Darcie was behind the counter and served us not only once but twice as she pointed us in the direction of a present we... See more
Company replied
Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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I have two HMV in relatively close proximity (Newcastle and Gateshead) and they’re my go to high street store if I want something in a hurry and prepared to pay for it - like my Beastie Boys Check Yo... See more
Company replied
I went in for some Topps Disney chrome boxes and the guy behind the counter was incredibly friendly and his service was really good.
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
Company details
- #48 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #21 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
288 reviews
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Thank you…
HMV staff were friendly and when the item I wanted was not in stock they kindly ordered it online for me.
3 December 2024
Reply from hmv (UK) - Gateshead
All our thanks goes straight to you Madeline for shopping with us at hmv and for your kind review!
Reply from hmv (UK) - Gateshead
And that's why we are top dog at hmv.
Thank you for the 5 stars!
Reply from hmv (UK) - Gateshead
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As usual a prompt and easy process with…
As usual a prompt and easy process with friendly staff in the Metrocentre store
8 December 2024
Reply from hmv (UK) - Gateshead
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello,
Thank you for your feedback.
We can see you have been in touch with our service team and we will be in touch with an update shortly.
Ordering an item from HMV website was simple and straightforward.…
Ordering an item from HMV website was simple and straightforward. It was so much easier to collect from store when receiving an e mail to do so. No more waiting at home all day for the mail or parcel carrier, just pop in to the store of your choice for an item that you know will be there.
6 December 2024
Reply from hmv (UK) - Gateshead
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keep on choogling
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The staff are always polite and the store clean and methodical. The few things I've bought online turn up quicker than expected and in perfect condition. They deserve more love.
21 November 2024
Reply from hmv (UK) - Gateshead
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi RIk
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item came a day earlier than…
The item came a day earlier than expected. Very good.
27 November 2024
Reply from hmv (UK) - Gateshead
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My Blu-Ray disc was ready to pick up at…
My Blu-Ray disc was ready to pick up at the promised date and the service at the collection point was completed in a couple of minutes.
24 November 2024
Reply from hmv (UK) - Gateshead
Hi Clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent experience great service ,I…
Excellent experience great service ,I aways get my dvds and vinyl records from hmv as they are a trusted company and I especially love the Steel Book exclusives online and instore
7 November 2024
Reply from hmv (UK) - Gateshead
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Help in store to demonstrate the item…
Help in store to demonstrate the item we bought was excellent.Gateshead Metrocentre
6 November 2024
Reply from hmv (UK) - Gateshead
Hi Adrian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Efficient friendly helpful staff
5 November 2024
Reply from hmv (UK) - Gateshead
Hello robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Happy shopping experience!I’ve always loved my local HMV store as…
I’ve always loved my local HMV store as the staff are always so helpful and friendly and even though they might not have my item in stock, they order it and post it out to me so I never have long to wait for it as it’s delivered very quickly so can’t fault them whatsoever.
26 October 2024
Reply from hmv (UK) - Gateshead
Hi Katie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery service have shopped at…
Prompt delivery service have shopped at HMV for many years have never been disappointed
25 October 2024
Reply from hmv (UK) - Gateshead
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery was quick and easy but price…
Delivery was quick and easy but price was higher than the independent stores
26 October 2024
Reply from hmv (UK) - Gateshead
Hi Steven,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent service when making purchase
Excellent service when making purchase. Collecting item from store when delivered easy
Just a good system and very helpful staff
24 October 2024
Reply from hmv (UK) - Gateshead
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Pauline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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