HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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See what reviewers are saying
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
Company replied
HMV are and always be Absolutely Amazing. I have purchased from HMV for Decades, and will purchase from them for Decades more. Brilliant service, Second to none. Thank you so very very much H... See more
Company replied
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
275 reviews
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Friendly assistant at till.
20 June 2024
Reply from hmv (UK) - Gateshead
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic staff and great advice
Ease of purchase, great price and fantastic discount. Having exclusive offers that suited my taste.
28 May 2024
Reply from hmv (UK) - Gateshead
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked into my local HMV just to look…
I walked into my local HMV just to look and what caught my eye were 2 Hank Williams CDs that I did not have saw a member of staff and she looked up the info about a third album that was not in stock and within 3 days a message caame through that it was ready for collection (that was quick)pleased to bits. I have not given them a spin up to nowbut will enjoy them when I get around tho them.
27 May 2024
Reply from hmv (UK) - Gateshead
Hi Mr Poyzer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect.
Everything came perfectly packaged and easily accessible. Delivery was amazing , would recommend to others .
27 May 2024
Reply from hmv (UK) - Gateshead
Hi Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect
I ordered this item (cd wallet) on click and collect but it was not available for collection soon enough - not on the same day or the day after. Therefore no longer needed as it was intended as travel storage for the 16th May. Notification email attached after flight departure.
If not in stock then site should state that.
22 May 2024
Reply from hmv (UK) - Gateshead
Hi Heather
Thank you for taking the time to leave us a review. Please be advised, Click & Collect orders are dispatched from our warehouse and sent to the store, usual delivery time is 2-5 working days. We can see you order was delivered two days after the order was placed. We do have a Ring & Reserve service who can check stock located in stores, they can be reached on 03333 230 667.
Kind regards.
Good service didn't have size in stock…
Good service didn't have size in stock so ordered one online and my purchase arrived quick.
19 May 2024
Reply from hmv (UK) - Gateshead
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Gateshead
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not happy with customer service
Firstly I would have given 5 stars for the lady who served me when placing my order in store but when I popped into the store to see if my order had arrived the guy wasn't nice at all. I asked him if he could check to see if my order was in and he said abruptly NO, if I hadn't had an email to say it was in store then it wont be, so I asked him if he could just have a look for me he said point blank NO, I was shocked by this attitude as the lady previously was wonderful, so very disappointed and I still have not received my order as yet.
11 May 2024
Reply from hmv (UK) - Gateshead
Hello Sharon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I love HMV
I love HMV, what a fantastic service they still provide, being able to have such a huge variety of physical media at your fingertips with reasonable prices in 2024 is astounding.
One of the few high street stores left where you can walk in and get that rare blu-ray/dvd/cd and it’s yours forever.
The staff are very friendly, knowledgeable and the service they provide is excellent.
Thank you so much!
30 April 2024
Reply from hmv (UK) - Gateshead
Hi Gav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in-store colleague…
Extremely helpful in-store colleague (Ellen?) when items not in stock and ordered them for me. Received within a few days of ordering (home delivery)
3 May 2024
Reply from hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Choice
Choice, ease of ordering and prompt delivery.
One slight nick would be the lack of interpersonal skills of the assistant in store where I picked up the delivery, he wasn’t offhand but wasn’t overtly friendly either.
2 May 2024
Reply from hmv (UK) - Gateshead
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to do better next time ;-)
Have a great day!
Very helpful staff at the store in the…
Very helpful staff at the store in the metro centre. Delivered on time on the release date.
25 April 2024
Reply from hmv (UK) - Gateshead
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept up to date
I was kept up to date, on my order being despatched, and being ready for collection.
17 April 2024
Reply from hmv (UK) - Gateshead
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD pre ordered arrived when stated…pre order for Dave from HMV
DVD pre ordered arrived when stated great service would use hmv pre order option again
16 April 2024
Reply from hmv (UK) - Gateshead
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Gateshead
Hi Mr Clark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Myra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CD ordered instore
The assistant was very helpful, looking for availability in store.
Then ordered online for me to pick up in store.
23 March 2024
Reply from hmv (UK) - Gateshead
Hello Keith.
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Bought Mark knopfler theme from going…
Bought Mark knopfler theme from going home, arrived on time and well packaged
23 March 2024
Reply from hmv (UK) - Gateshead
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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