Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more
Company replied
HMV try offer a wide range of music, DVD/ blue-ray and tele-visual/ audio accessory equipment. They are one of the last remaining high street retailers of the type and it's a vital part of our high s... See more
Company replied
Order arrived on or before time and assistance was provided after initial enquiries nearly a month beforehand. In previous attempts to obtain item, there was a disconnect between stated stock in... See more
Company replied
Company details
- #45 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 5 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 33 best companies in Home audio shop
- #12 of 27 best companies in T-shirt Shop
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
241 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was prompt and the member…
The delivery was prompt and the member of staff extremely courteous.
13 May 2026
Reply from hmv (UK) - Hull
Hi Mr Meyer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service and very quick…
Excellent service and very quick delivery products worth the money thank you
13 May 2026
Reply from hmv (UK) - Hull
Hi JAMES
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Service was Excellent
The Service was Excellent, I Ordered the Film Clear and Present Danger. On Blu RAY I ordered it in the Shop, & Three days later I got a Text to tell me it Was Ready to Collect. Thank you HMV HULL.
9 May 2026
Reply from hmv (UK) - Hull
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Arrived on time, well packaged, notification came through no problem regarding collection from store. Quick and easy experience in the store too.
11 May 2026
Reply from hmv (UK) - Hull
Hello Keith,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service
Very good service, DVD's priced competitively, always a good selection and despatched promptly.
9 May 2026
Reply from hmv (UK) - Hull
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was kept informed of my orders…
I was kept informed of my orders progress at all times right from being placed .
2 May 2026
Reply from hmv (UK) - Hull
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
⭐️⭐️⭐️⭐️⭐️
Was extremely quick with delivery; amazing condition; responses to questions and worries in less than a day.
25 April 2026
Reply from hmv (UK) - Hull
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
13 April 2026
Reply from hmv (UK) - Hull
Hi Karl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of vinyls especially at…
Great selection of vinyls especially at 3 for £66 but still no offers like money off etc wouldn't mind but spent a fortune at hmv on vinyls and record players and still no discounts
17 February 2026
Reply from hmv (UK) - Hull
Hi Lee
Thank you for taking the time to leave us a review. We are always looking out for the best discounts we can ofer our customers. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Hull
Hi Rob,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very very helpful staff
Very very helpful staff. Time efficient, and product came in mint condition unlike Amazon.
5 April 2026
Reply from hmv (UK) - Hull
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quality products & helpfull staff
The staff at the Hull shop are friendly & helpfull, I ordered a cd Walkman & cd album on wednesday in store, it was ready to collect by monday
26 March 2026
Reply from hmv (UK) - Hull
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
18 March 2026
Reply from hmv (UK) - Hull
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great deals but after buying lots of…
Great deals but after buying lots of vinyls and other items still no discounts
Thought i would get a little bit of discount after spending £500+
20 December 2025
Reply from hmv (UK) - Hull
Hi Lee
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
My order was dealt with quickly and…
My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition.
I am very happy with all aspects of the transaction.
I am only too happy to thoroughly recommend HMV to all who require media etc.,
6 March 2026
Reply from hmv (UK) - Hull
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ease of website navigation
Ease of website navigation, seamless purchasing system, reasonable despatch time, well packaged and great communication through the purchase and delivery,
12 March 2026
Reply from hmv (UK) - Hull
Hi Alan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre Ordered latest Squeeze CD
Pre Ordered latest Squeeze CD, notified on day of release, CD was on its way to my local HMV store. Notified again once at the store. Easy to collect, and staff in store very friendly.
10 March 2026
Reply from hmv (UK) - Hull
Hi Jackie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff team,good communication …
Helpful staff team,good communication and quick service
1 March 2026
Reply from hmv (UK) - Hull
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.