Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
Company replied
51 Whitefriargate, HU1 2HT Hull, GB
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Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
Company replied
The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime s... See more
Company replied
I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!
Company replied
Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

51 Whitefriargate, HU1 2HT, Hull, United Kingdom
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I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!

Reply from hmv (UK) - Hull
Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order on line, and pick up easy, with extremely helpful staff.

Reply from hmv (UK) - Hull
Easy to order on line & pick up from the shop...

Reply from hmv (UK) - Hull
THANK YOU HMV. I WAS AFTER A FILM CALLED " I AM LEGEND " ( WILL SMITH ) I WENT TO THE HMV SHOP IN HULL WHERE I LIVE. I ORDER IT AND PAID FOR IT. AND WITH IN 3,DAY'S I WAS COLLECTING IT FROM THE SHOP. THANK YOU HMV.

Reply from hmv (UK) - Hull
The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime same with games
Thank you hmv not just from me but other customers aswell they prefer shopping in any store around the UK

Reply from hmv (UK) - Hull
Is always a great place to shop but they need to lower their vat from £30

Reply from hmv (UK) - Hull
Always been highly efficient each time I have been to the store and had very good service

Reply from hmv (UK) - Hull
My go to shop for buying vinyl. Love going through all the racks of lps just like the old days. Shop staff always helpful and pleasant.

Reply from hmv (UK) - Hull

Reply from hmv (UK) - Hull
The way that I was looked after, usually with my Disabilities I'm miss looked after, not with these staff.

Reply from hmv (UK) - Hull
Fast delivery well packaged item very happy customer thankyou

Reply from hmv (UK) - Hull
Never had a problem with anything everytime I have orderd. And always deliverd on time.

Reply from hmv (UK) - Hull

Reply from hmv (UK) - Hull
The delivery was prompt and the member of staff extremely courteous.

Reply from hmv (UK) - Hull
Excellent service and very quick delivery products worth the money thank you

Reply from hmv (UK) - Hull
Arrived on time, well packaged, notification came through no problem regarding collection from store. Quick and easy experience in the store too.

Reply from hmv (UK) - Hull
Very good service, DVD's priced competitively, always a good selection and despatched promptly.
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