hmv (UK) - Hull Reviews 

252
TrustScore 5 out of 5

4.8

51 Whitefriargate, HU1 2HT Hull, GB


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Rated 5 out of 5 stars

Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more

Company replied

Rated 5 out of 5 stars

My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more

Company replied

Rated 5 out of 5 stars

Order arrived on or before time and assistance was provided after initial enquiries nearly a month beforehand. In previous attempts to obtain item, there was a disconnect between stated stock in... See more

Company replied

Rated 5 out of 5 stars

I was looking for a CD, it wasn’t in the racks, so your colleague in store ordered it for me and I picked it up in store after a week I have regularly shopped in HMV in Hull for many years and have... See more

Company replied


Company details

  1. #46 of 61 best companies in Music shop
  2. #10 of 18 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 32 best companies in Home audio shop
  6. #13 of 27 best companies in T-shirt Shop

About hmv (UK) - Hull

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 51 Whitefriargate, HU1 2HT, Hull, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

252 reviews

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4-star
3-star
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1-star

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4.8

All reviews

(252)

30,357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend it

I would recommend it
I've been going to hmv to purchase films on blu ray or pick up a order the staff are friendly and help

26 December 2025
Unprompted review
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Rob, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi John, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service as always from hmv

Great service as always from hmv

27 October 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Andrew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to browse website

Easy to browse website, lots of choice and meets the needs of all budgets
Ordered for click and collect which was speedy and convenient for me
Well packaged items

22 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Lesley

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very quick dispatch

Very quick dispatch. Just excellent. Got it in less than 3 days massive. Thank you!

14 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Peter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV superstars of Hull.

Great help in Hulls HMV ordered Pink Floyd’s WYWH 50th anniversary Box set.
Arrived on the day of release very well packaged.
Fantastic service all round and can’t ask for more.
Would give 6 stars if I could.

15 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello James

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Assistant extremely helpful/friendly…

Assistant extremely helpful/friendly very approachable , she ordered the item I asked for Depeche mode blueray/dvd with ease had to do a pre-order for it. Thankyou

9 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Antoinette

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hull store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good service

Bought lots of vinyl albums from HMV great delivery and fantastic service

10 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Peter

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Nice to be able to buy vinyl again from…

Nice to be able to buy vinyl again from my local shop & on line as well as a great service

8 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great price and updates

Arrived fairly quickly, got regular updates, packed well, great price thank you.

8 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Sarah

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Top notch 👍

Very simple to use website to use. And staff at the store when collecting were v helpful and friendly.

8 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Pick up was quick and easy

Pick up was quick and easy, great staff as always

5 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Emma

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great every thing was good and a good…

Great every thing was good and a good communication all the way up to delivery all the staff in shop are very helpful ++ went the extra mile thankyou

5 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Jane

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Order arrived quickly staff were very…

Order arrived quickly staff were very helpful in store

3 December 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Paula

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service and assistance…

Went with a list and Leah assisted me in finding what I required and arranged for missing items to be ordered.
Friendly and efficient knowledge and service

30 November 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Carol

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Good product and good packaging

Good product and good packaging. Took a little while to be delivered to store.

18 October 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Luke

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable staff

23 November 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Trev, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Dealt with my request in a very…

Dealt with my request in a very professional and friendly manner great service

26 November 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Brian,

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 3 out of 5 stars

Easy

Was easy to order but sadly not impressed with record player most records played jump. Not good

24 November 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Andy

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

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