Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
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Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
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See what reviewers are saying
The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime s... See more
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Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
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I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!
Company replied
Company details
- #48 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #21 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
259 reviews
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Reply from hmv (UK) - Hull
Hi June
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The box is damaged!
The box is broken, which I'm disappointed as I realised in the shop I would have refused. I also asked for advice in the product and the staff didn't seem to either know or couldn't /didn't want to help me with the knowledge of my product. Definitely won't be buying from HMV again which is disappointing
18 October 2024
Unprompted review
Reply from hmv (UK) - Hull
Hi Elizabeth
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Employee was very rude and lazy and…
Employee was very rude and lazy and seemed like he didn’t like me or his job
10 October 2024
Reply from hmv (UK) - Hull
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Received regular updates on state of…
Received regular updates on state of order, delivery and collection.
26 September 2024
Reply from hmv (UK) - Hull
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasure shopping
Never had any problems issues buying from HMV everything is easy and straightforward I enjoy shopping for my music etc at your shop
15 September 2024
Reply from hmv (UK) - Hull
Hi MsSylviaNewman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good store
Had a DVD ordered and arrived super quick and easy. Always try to shop at hmv for my music and DVDs to support them as they're always great. Helpful staff and if they dont have what you want in store, its easy to have it ordered in for you.
8 September 2024
Reply from hmv (UK) - Hull
Hi Jen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi Gillian,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Friendly and helpful..didn't keep me…
Friendly and helpful..didn't keep me waiting long
20 August 2024
Reply from hmv (UK) - Hull
Hi Hilary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Heard nothing for 12 days since placing…
Heard nothing for 12 days since placing an order. I was told my order would arrive within 5 days maximum. Still waiting ...
31 July 2024
Reply from hmv (UK) - Hull
Hi Paul
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Hull
Hi Jacob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not particularly fast to pick up from…
Not particularly fast to pick up from the local store
Three stars really to just generally protest at the ridiculously high vinyl prices
I rarely buy new vinyl now
29 July 2024
Reply from hmv (UK) - Hull
Hello Pete
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Fast polite and helpful staff.
23 July 2024
Reply from hmv (UK) - Hull
Hi NICOLAS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent!
17 July 2024
Reply from hmv (UK) - Hull
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in store.
Ordered a Blu-ray to the store for me that was out of stock in store. Staff were great.
29 June 2024
Reply from hmv (UK) - Hull
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hull
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. My order came promptly.
18 May 2024
Reply from hmv (UK) - Hull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Happy and helpful staff keeps me coming back.
I'm a regular customer of the branch based in Hull and the staff are always helpful and lovely to talk to. It's one of the main reasons I keep coming back.
8 April 2024
Reply from hmv (UK) - Hull
Hello Aaron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Hull
Hi Trish
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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