The staff member who served me was very helpful and friendly the item I wanted wasn’t in store so I had to order it delivery was really quick and item exactly what i wanted
Company replied
Location
Switch location32B Newlands Centre, NN16 8JB Kettering, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience of HMV during the past Twelve months is that they are an excellent company. I cannot fault the service that they have given me. Staff are very knowledgeable whether with buying or... See more
Company replied
The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really fr... See more
Company replied
My first ever online purchase!! I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it) They gave me a code to put into the royal mail app... See more
Company replied
Company details
- #45 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 5 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 33 best companies in Home audio shop
- #12 of 27 best companies in T-shirt Shop
About hmv (UK) - Kettering
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32B Newlands Centre, NN16 8JB, Kettering, United Kingdom
4.9
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful staff Kettering Branch
I couldn't find an album, I asked at the desk. Really lovely staff member, chatty and genuinely happy to help. As I didn't know the name of the album, she searched for the song I knew was on it and found the right one. They didn't have it in store so we ordered it in. It was ready in store a few days later. Again on collection, I was greeted by a lovely lad on the till, very chatty and happy to help. Well done HMV, friendly and welcoming staff make such a difference.
9 November 2025
Reply from hmv (UK) - Kettering
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kettering
Hi Lou
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Kettering
Hi Matthew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great place to shop
The store is laid out perfectly, finding what you need is easy
The staff are really friendly and helpful
19 October 2025
Reply from hmv (UK) - Kettering
Hello ashley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick and easy
19 October 2025
Reply from hmv (UK) - Kettering
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Very helpful staff
Very helpful staff. Ordered a DVD for me and it arrived very quickly
1 October 2025
Reply from hmv (UK) - Kettering
Hi Lindy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really good customer service.
21 September 2025
Reply from hmv (UK) - Kettering
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I needed to order a K-pop CD for my…
I needed to order a K-pop CD for my foster child as they had sold out , and the members of staff where very helpful, they took my order and showed me all the other items that my child would like , my order came within a few days , perfect service.
17 September 2025
Reply from hmv (UK) - Kettering
Hi Yvonne
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Kettering store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Can never fault HMV I love ordering my…
Can never fault HMV I love ordering my 4k movies from them - and if a release is due on a Monday it usually arrives on the Saturday before release so two days early which is fantastic
14 August 2025
Reply from hmv (UK) - Kettering
Hi deanws
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Brilliant service as always 👌
25 August 2025
Reply from hmv (UK) - Kettering
Hi Troy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No issues picking item up.
26 August 2025
Reply from hmv (UK) - Kettering
Hello RAJC
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Kettering
Hi Darryl
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The product came quick and early
The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really friendly and helpful. I ordered Doctor Who season 2 (2025) and other Dr. Who dvds.
19 August 2025
Reply from hmv (UK) - Kettering
Hi Trusted
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
It arrived safely and quick no problems
1 August 2025
Reply from hmv (UK) - Kettering
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff very helpful and Caroline…
Great staff very helpful and Caroline is a delight one of the best team members gives 110% i won't shop any where else even online.
3 June 2025
Reply from hmv (UK) - Kettering
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Easy and straightforward
Easy and straightforward. Did click and collect at HMV Kettering.
10 May 2025
Reply from hmv (UK) - Kettering
Hi Carolyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick
Quick, courteous, helpful and efficient. Feel blessed to have such a great store and team in my community, always my go to for music etc
22 April 2025
Reply from hmv (UK) - Kettering
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kettering
Hi Philip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very helpful polite and…
The staff were very helpful polite and happy to tell me everything I needed to know
31 March 2025
Reply from hmv (UK) - Kettering
Hi Tracey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service as always in HMV…
Excellent service as always in HMV Kettering, I wanted a particular classical CD for my Mum, and it was sorted out, delivered to store and I picked it up fine. I have been using the store for years and actively avoid Amazon! Very good CD and Vinyl selection.
31 March 2025
Reply from hmv (UK) - Kettering
Hi Eliot
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.