Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine Joke
Location
Switch location112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR Preston, GB
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See what reviewers are saying
i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service
Company replied
Large selection of DVD's Blue Rays CD's and Vinyl, helpful staff and pleasant surroundings. The shop is well laid out. Great that you can still browse these items and purchase them at a specialist hi... See more
Company replied
Fast,reliable service from ordering online too picking up in store. Great friendly staff always happy to help. My faith in HMV after a bad experience has been restored,well done everyone and Merry Chr... See more
Company replied
Company details
- #45 of 60 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Preston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR, Preston, United Kingdom
4.7
Excellent
171 reviews
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Reply from hmv (UK) - Preston
Hi Terence
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Preston
Hi Tetiana
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Preston
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Preston
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Preston
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Preston
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great updates on what was happening…
Great updates on what was happening with my purchases. Items were ready to collect in the store, friendly staff
26 February 2025
Reply from hmv (UK) - Preston
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered what I wanted
Ordered what I wanted, got it, they all lived happily ever after
28 February 2025
Reply from hmv (UK) - Preston
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super HMV.
Everything you order from HMV is quickly delivered and very well packaged.Been using HMV for years and will keep on doing so.
5 February 2025
Reply from hmv (UK) - Preston
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order was delivered promptly &…
My order was delivered promptly & easily, very happy with all aspects of ordering and would buy from HMV again
5 February 2025
Reply from hmv (UK) - Preston
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Site/Store a great place to find Bargain Music CD's & Blu-Ray/DVDs Films
I find HMV website is easy to use to find good bargains like Music CD's, Movies on Blu-Ray/DVDs' If your like me into collecting physical music and films, they have a honest price on postage and don't rip you off like other sites.
25 December 2024
Reply from hmv (UK) - Preston
Hi Noel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Preston
Hello Gerrard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect order, took 5 days.
Ordered a turntable for click and collect to a store that already had the item in stock. I did not realise that by ordering through click and collect the item HAS to be delivered from the warehouse and if you want it from the store you must use Ring and Reserve, not an online service. Order was stuck on payment accepted for 4 days with no communication about what was happening with the order until it was finally dispatched. Only took a day to be dispatched to store which was a nice change. Went in to store and collected with ease. While it did arrive in the 2-5 day time frame a bit more information could have been provided on what was happening before the order got dispatched.
15 December 2024
Reply from hmv (UK) - Preston
Hi Bilal
Thank you for taking the time to leave us a review. We are sorry to hear your order was delayed. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Customer service was excellent
Customer service was excellent , I was unable to find
the record I was looking for, the assistant was very helpful, ordering the product in for me . Product arrived promptly.
9 December 2024
Reply from hmv (UK) - Preston
Hi Norman
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic choice of products and really…
Fantastic choice of products and really helpful staff.
12 December 2024
Unprompted review
Reply from hmv (UK) - Preston
Hi customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Preston
Hi Amy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Awful misleading staff when ordering in…
Awful misleading staff when ordering in store - was led to believe item I wanted was available - just that the size was not at the store - waited over a week for any correspondence and even then HMV could not advise a dispatch date citing excuses which other retailers would be ashamed to give
Update: after getting a response on trustpilot (not in response to the request made on the HMV website made beforehand) still waiting to hear anything even after following the request from HMV to get in touch. Also tried to call but the only number available has a recording indicating the phone system is down for maintenance?? Will have to go into store to resolve in person……shouldn’t be this hard!!!
2 December 2024
Unprompted review
Reply from hmv (UK) - Preston
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Extremely pleasant guy on checkout and…
Extremely pleasant guy on checkout and helped me a lot.
5 December 2024
Reply from hmv (UK) - Preston
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Preston
Hi Chantelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Preston
Hi Monica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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