Thank you Jay at Romford Store. Ordered a DVD for my daughter, who was looking for a couple of films starring a specific actor. Jay helped to search for the films and ordered one for us. Jay was fri... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
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Shout out to the staff at Romford branch! An all round marvellous bunch, their knowledge is outstanding and there's always a good selection of vinyl and DVDs with plenty on the odd side. The addition... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
319 reviews
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Reply from hmv (UK) - Romford
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
It would be nice if hmv notified me…
It would be nice if hmv notified me when my order was in at the store that I choose.
This has happened every time I place an order
30 December 2024
Reply from hmv (UK) - Romford
Hi Colin
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
This was a gift for my son not many…
This was a gift for my son not many shops around anymore, so really pleased with the click and collect service. Good price and excellent service. Only took a couple of days for the item to arrive.
26 December 2024
Reply from hmv (UK) - Romford
Hi Rif
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have been watching that DVD and I…
I have been watching that DVD and I gave the cat naps card game to my Sister and her husband.
24 December 2024
Reply from hmv (UK) - Romford
Hi Josh
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to collect items ordered online
Easy to collect items ordered online, friendly staff
19 December 2024
Reply from hmv (UK) - Romford
Hi HUW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
Easy to order online, staff at Romford HMV were excellent and super helpful when collecting my order, excellent customer service!
19 December 2024
Reply from hmv (UK) - Romford
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I really like their service
I really like their service. Members of staff are extremely friendly. Orders come when they are expected.
12 December 2024
Reply from hmv (UK) - Romford
Hi Morgan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon in hmv Romford.
Thanks.
The item I ordered was easy to find and…
The item I ordered was easy to find and delivery was quick.
10 December 2024
Reply from hmv (UK) - Romford
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful and seemed very…
Staff were very helpful and seemed very happy to serve me
6 December 2024
Reply from hmv (UK) - Romford
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi Mr Lowe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Only received one item I’m still…
Only received one item I’m still waiting for the oasis t-shirt I purchased it was in stock when you took my money so there’s no excuse for the delay
11 December 2024
Reply from hmv (UK) - Romford
Hi Tracey
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can see the order is now being processed and will be dispatched soon.
Kind regards
Easy ordered
Easy ordered. Goid communication during delivery and very good customer service in shop.
11 December 2024
Reply from hmv (UK) - Romford
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Romford store staff are really friendly…
Romford store staff are really friendly and helpful. I was looking for a certain vinyl that wasn't available in store, but one of the younger staff members looked it up online for me and ordered it to be delivered in store for me to collect. Fast, friendly and very reliable service. Thank you 😊
9 December 2024
Reply from hmv (UK) - Romford
Hi Carly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in store helpful and…
Staff in store helpful and knowledgeable order arrived quickly and safely
8 December 2024
Reply from hmv (UK) - Romford
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very polite and helpful…
The staff were very polite and helpful and my order was delivered to the store in good time
7 December 2024
Reply from hmv (UK) - Romford
Hi Kyriacou
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Brian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful member of staff
I went into HMV looking for a game for my son's Nintendo switch. I'm a bit naive when it comes to tech and games and needed some guidance. The member of staff was very helpful, knew exactly what I needed and guided me in the right direction. She was also very friendly and kind.
21 November 2024
Reply from hmv (UK) - Romford
Hello Adele,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hello ken,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always a superb experience with HMV
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively wants to give MORE money to Mr Bezos? HMV pay UK employees and UK tax unlike Amazon so please support them!
31 October 2024
Reply from hmv (UK) - Romford
Hi Oedipus,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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