Managed to get hold of a DVD for me which was out of stock free to store delivery wasn’t any inconvenience as was popping back over to the area the following week received emails on progress and to sa... See more
Company replied
Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
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See what reviewers are saying
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
Company replied
Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
Company replied
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.7
Excellent
138 reviews
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Reply from hmv (UK) - Thurrock
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Thurrock
Hi Customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member who took my order in…
The staff member who took my order in HMV lakeside was really helpful and gave good service, how I had to wait a week for my order to be sent to Chelmsford HMV! Not lakesides problem, but I think HMV needs to speed up its delivery to stay ahead of the competition!
25 November 2023
Reply from hmv (UK) - Thurrock
Hi Helena
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last stars from you next time ;-)
Have a great day!
Easy to find what I wanted
Easy to find what I wanted, fast delivery.
16 February 2023
Unprompted review
Reply from hmv (UK) - Thurrock
Hi Hollie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
IT WAS AMAZONG
25 November 2023
Reply from hmv (UK) - Thurrock
Hi Seth,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Awesome CD. It was great to do click and collect…
It was great to do click and collect quickly delivered. Plus the product was great too.
14 November 2023
Reply from hmv (UK) - Thurrock
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and was…
The staff were very helpful and was assured my cd wound be in store for collection in a few days which it was thanks .
8 November 2023
Reply from hmv (UK) - Thurrock
Hi george
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
helpful and informative staff
Staff were very helpful,assisting us with their knowledge and informstion on home delivery, which we found very good.
25 October 2023
Reply from hmv (UK) - Thurrock
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi Bethany
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always top service from HMV
Always top service from HMV. Highly satisfactory shopping experience!
15 September 2023
Reply from hmv (UK) - Thurrock
Hi Olive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, Easy and Friendly Service Everytime..
Second time I’ve used the pre order service. Very easy went to Lakeside store, staff member very friendly and nice and quick was in the store less than a few minutes which was perfect for me as I was on my lunchbreak. Would definitely use again 👍🏽
21 September 2023
Reply from hmv (UK) - Thurrock
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Noah was so helpful, he was knowledgable about the product, and made my purchase so easy. A great experience, thank you.
24 August 2023
Reply from hmv (UK) - Thurrock
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Darwin was very helpful
Darwin was very helpful, as were all of your committed staff. The only fault was the lack of a clear indication of how I would be informed of my order's progress.
1 September 2023
Reply from hmv (UK) - Thurrock
Hello Sam
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy to purchase from and great staff at Thurrock HMV.
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person.
I had been in the store before placing my online order, the staff are knowledgable and helpful. They searched for LP availabilities, saving me time scouring for artists who don't have LPs.
24 August 2023
Reply from hmv (UK) - Thurrock
Hi Dia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Best HMV everrr!!!
The best people I know! Always so kind & welcoming in the store. so helpful and always talk to you when you’re at checkout. Lovely staff ❤️❤️⭐️⭐️⭐️⭐️⭐️
21 August 2023
Reply from hmv (UK) - Thurrock
Hi Jade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant was very helpful
The assistant was very helpful. I had looked through the albums of the artist I was looking for. Didn't see the title I was looking for. I went to the counter and spoke to the assistant about the album I was looking for. He said that he would check their system to see if they had it. They didn't have it in store but explained that they could order it on line. He explained that the postage would be free. I received emails all the way through the process. It took less than a week to arrive
24 August 2023
Reply from hmv (UK) - Thurrock
Hi luke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and collect.
19 August 2023
Reply from hmv (UK) - Thurrock
Hi Charlie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Once I had ordered my item I was kept…
Once I had ordered my item I was kept informed of its progress by email. It was very easy to order and so convenient to pick up in store.
18 August 2023
Reply from hmv (UK) - Thurrock
Hello Linda
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Good staff in store
17 August 2023
Reply from hmv (UK) - Thurrock
Hello Alyssa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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