Managed to get hold of a DVD for me which was out of stock free to store delivery wasn’t any inconvenience as was popping back over to the area the following week received emails on progress and to sa... See more
Company replied
Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
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See what reviewers are saying
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
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Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
Company replied
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.7
Excellent
138 reviews
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Always Great HMV
Ordered an item online and collected in store a couple of days later. Polite staff. No hassle.
7 July 2023
Reply from hmv (UK) - Thurrock
Hi Mr Gauci
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very disappointed that I didn’t get a…
Very disappointed that I didn’t get a confirmation email. Went into HMV Lakeside and they were brilliant Tilly confirmed my order had gone through and she said if it came in when she was in, she would call me and let me know! I didn’t get an email to let me know my order was instore but fortunately Tilly called me as she said she would and I collected it. Would definitely give staff in Lakeside, especially Tilly 5* but unfortunately let down by the online service.
23 June 2023
Reply from hmv (UK) - Thurrock
Hi Jacqueline
Thank you for taking the time to leave us a review. We are very pleased to hear that our Lakeside Thurrock store was able to assist you, however, we can also confirm that both a confirmation email and a collection email were sent to your provided email using for this order. We recommend checking your spam/junk folders within your email provider if these can not be located within your inbox. You may also wish to check the email you provided us with to ensure this was correct.
We love receiving feedback from our customers and will do our best to earn more stars from you next time. Thanks
The team at my local HMV store are…
The team at my local HMV store are informative and always helpful with their ideas and suggestions for the consumer. It’s a great feeling to receive a product from the rejuvenated HMV .
20 June 2023
Reply from hmv (UK) - Thurrock
Hi Bijon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The guy in the store at Lakeside was…
The guy in the store at Lakeside was very helpful indeed. Very impressed
9 June 2023
Reply from hmv (UK) - Thurrock
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
It was quick and easy to do click and collect. My order come so quick and when I went to store to click it was quick and easy.
3 June 2023
Reply from hmv (UK) - Thurrock
Hi Kirsty
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Arrived nice & quickly with no problems…
Arrived nice & quickly with no problems with playing the recently shown Eurovision songs on my CD.
22 May 2023
Reply from hmv (UK) - Thurrock
Hello Beverley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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