I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything
Company replied
Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz
Company replied
Holiday autos is a very useful site for comparing car rental companies. All the problems I have ever had are to do with the individual rental companies that I have chosen and mainly to do with the pre... See more
Company replied
Company details
- #22 of 25 best companies in Car rental company
Written by the company
We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.
Contact info
United Kingdom
- www.holidayautos.com
3.9
Great
51k reviews
Asks customers to review
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Scam
Scam. Upon checkout price was agreed at £1380 and there is a toggle that if not selected it charges in euros. This cost £1512. When asked to rebook they said £169 euro fee and would not let us be switched to pounds as we were quoted.
17 July 2026
Unprompted review
Reply from Holiday Autos
Dear Joe,
We are truly sorry to hear about the discrepancy in pricing and the issues you encountered with currency conversion. We understand your frustration regarding the unexpected charges and the rebooking fee. We are reviewing our checkout process to prevent similar situations.
Kinds regards
Mohamed
Dreadful customer service, faulty booking system
Dreadful customer service. Provided me with a car in the wrong country! I cancelled and rebooked, same again - wrong country. Obviously a glitch in their system but they deducted £90 both times for cancelled bookings at short notice. I complained but they refused refund (I suspect some AI dealt with it) they obviously did not consider the issue at all. Forced to contact bank to get a charge back. Big waste of time and they could have resolved easily
15 June 2026
Unprompted review
Reply from Holiday Autos
Dear Alexander Colombo,
We are truly sorry to hear about the extremely frustrating experience you encountered with your car rental booking. We understand how upsetting it must have been to receive a car in the wrong country not once, but twice, and then face difficulties with cancellations and refunds.
We deeply regret that our system glitch caused such significant inconvenience and led to charges for cancelled bookings. We appreciate you bringing this to our attention, and we are concerned that your complaint was not handled to your satisfaction. We are reviewing our processes to prevent similar issues from occurring in the future.
Kinds regards
Mohamed
Excellent prices and straightforward booking
We have used Holiday Autos 4 or 5 times this year and have been happy with the experience each time. Prices have been excellent and the process straightforward.
17 July 2026
Unprompted review
Reply from Holiday Autos
Dear Paul,
We're so pleased to hear that you've had such consistently positive experiences with us this year. It's wonderful to know our prices and straightforward process have met your expectations!
Kinds regards
Mohamed
Easy to select and book car
Easy to select and book car from a variety of rental companies. Very competitive prices - even better when they have a flash sale!
17 July 2026
Unprompted review
Reply from Holiday Autos
Dear Alan
We're so glad to hear you found it easy to book a car and appreciate our competitive prices, especially during flash sales! Thank you for your wonderful feedback.
Kinds regards
Mohamed
I did not get a car but have paid
I did not get a car. I paid for your extra insurance and Goldcar tried to fool me to buy extra insurance, said it was mandatory. When I showed them the booking mail from you, they said my credit cards were not from real banks.
17 July 2026
Unprompted review
Reply from Holiday Autos
Dear Peter,
We are very sorry to hear about your frustrating experience with your car rental booking. We understand your disappointment, As it was mentioned on the insurance documents that if you purchased the supplier insurance you will not required to purchase the supplier insurance at the desk, Unless the main driver arrived late or id he did not provide one if the mandatory documents at the desk so thy will offer the insurance as an exception at the desk and if the main driver contacted us at the desk we will do our best to help our customers
Kinds regards
Mohamed
Reply from Holiday Autos
Dear Mark,
We're thrilled to hear you had such a brilliant experience with both our service and your car! Your positive feedback truly means a lot to us.
Kinds regards
Mohamed
Cheaper and more in the package
I usually go with a South African company but Holiday Autos gave me unlimited mileage and £120 off the price I’d been quoted. Thank you!
16 July 2026
Unprompted review
Reply from Holiday Autos
Dear John,
We're so happy to hear that we could offer you such a great deal with unlimited mileage. Thank you for choosing us!
Kinds regards
Mohamed
Do not use
Tytuł: DO NOT TRUST – They partner with unethical companies (Reservation PL892440150)
I booked my car rental through Holiday autos expecting a reliable service. Unfortunately, they partner with highly unethical companies like "Flex To Go".
When I arrived at the airport, the rental desk tried to force me into predatory upselling and lied about my reservation to extract more money. I contacted Holiday autos for help, but they provided no real support in the moment, leaving me stranded at the airport for two hours. They are responsible for the quality of their partners, yet they clearly do not vet them properly.
This was a nightmare experience that ruined the start of my holiday. I am now forced to pay significantly more for a new vehicle on my own because Holiday autos failed to guarantee the service I paid for. If they cannot ensure their partners honor contracts, they should not be in business. Do not use their platform!
15 July 2026
Unprompted review
Reply from Holiday Autos
Dear Wojciech,
It's quite clear from your feedback that you're disappointed and frustrated.
Our team is working on the case and they will update you as the case time frame is 20 working days and we will investigate this don't worry we got your back
Best Regards
Mahmoud
Used Holiday Autos for getting quotes…
Used Holiday Autos for getting quotes for hire at Newcastle Station and received a great price for a small car from Switch a taxi ride away but worth it for the price - £345.61
Went and had lunch and shared details with my wife. Upon my return to complete the booking, the cost for the same car from the same firm had risen to over £500.
Such a shame as they have been my go to rental car company for many years.
15 July 2026
Unprompted review
Reply from Holiday Autos
Dear Nick,
It's quite clear from your feedback that you're disappointed and frustrated.
It's a live market system and the supplier is the one controlling the prices, we just a website that shows you all the prices from different suppliers
Best Regards
Mahmoud
Weekend Trip Failed
I used this company to rent a car for going on a trip to a wedding with 6 friends. So, we rented a big autovan. However, when we get to the actual car rental, they tell us they do not have it, they have a smaller car where we did not fit, and that the reservation did not fit what we ordered through the web. Not only that, Holiday Auto did not offered any solution to the problem nor any compensation fee. So, we had to pay a lot to rent two cars on the go, without any help from their side.
10 July 2026
Unprompted review
Reply from Holiday Autos
Dear Jaime,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it
Best Regards
Mahmoud
Easy to use
Easy to use. Lot of options (choose type of car, company, in terminal etc)
15 July 2026
Unprompted review
Reply from Holiday Autos
We're delighted to hear that you found the process easy to use and appreciated the variety of options available. Thank you for your wonderful feedback!
Great selection and easy to navigate…
Great selection and easy to navigate system.
13 July 2026
Unprompted review
Reply from Holiday Autos
We're so pleased to hear you enjoyed our selection and found our system easy to navigate. Thank you for your wonderful feedback!
faulty website
avery time i was up to paying it came up ERROR payment can not be taken im afarid its a fraud website
14 July 2026
Unprompted review
Reply from Holiday Autos
Dear adam,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us on +1 844 332 5132 / +1 855 454 9316 +353 1 5242503
To assist you with the error
Best Regards
Mahmoud
Scam
I rented a car on my name, I was there to pick up the car with our family credit card. Unfortunately they could not accept that because it was not in my name.. I had to pay 150 euros extra. I offered to pay the deposit (1700) and get it back when I bring the car... but no, not any possibility. I was with my mum, she had her creditcard, we could do it on her name, also not a possibility. The only possibility was to pay the 150 extra.
It felt like a trick. Scam. Just something to get more money.
14 July 2026
Unprompted review
Reply from Holiday Autos
Dear Josette,
It's quite clear from your feedback that you're disappointed and frustrated.
It's the supplier rental conditions that it was shows on your voucher and even before confirming the payment on the website when you selected the supplier that you would have to have the credit card under the main driver's name if you didn't provide it under the main driver's name it will be considered as no show since you failed to provide one of the 4 mandatory document
Best Regards
Mahmoud
Disgusting service and car not fit to be rented
Went to pick up my car and it was filthy inside and out. It had a horrible musty smell and had green mould all around doors and book. When complained was offered that they quickly wash it only on outside if I would wait. I would never get into that car so had to walk back to terminal and complain. Eventually got given another car. No apologies given. Disgusting service and should be illegal to be trying to rent out these old dirty cars
13 July 2026
Unprompted review
Reply from Holiday Autos
Dear Geoff,
I am very sorry to hear about the absolutely unacceptable condition of the car you were initially provided. It is completely understandable that you would not want to accept a vehicle that was dirty, had a musty smell, and showed signs of mold. We sincerely apologize for the distress and inconvenience this caused, and for the lack of a proper apology at the time. This is certainly not the standard of service we expect from our partners. We will be sharing your feedback with the supplier to address these serious concerns.
Kinds regards
Mohamed
Reply from Holiday Autos
Dear Geoff,
We're so pleased to hear that you found the booking process straightforward and that our pricing met your expectations. Thank you for sharing your positive experience with us!
Kinds regards
Mohamed
Good overview
Good overview, good search funktion, clear price indications.
It gets complicated when it gets to the different car insurancens and deductibles.
11 July 2026
Unprompted review
Reply from Holiday Autos
Dear Jörn,
We're glad you found our overview and search function helpful! We appreciate your feedback regarding car insurance and deductibles; we are working to simplify those explanations.
Kinds regards
Mohamed
Easy Car Hire for Cyprus.
Straight forward, quick results. Booking process was easy and email confirmations came through very quickly.
Good pricing comparisons showing all the options.
I would highly recommend.
13 July 2026
Unprompted review
Reply from Holiday Autos
Dear Andrew,
We're delighted to hear that you found our booking process easy and efficient, leading to quick results. It's wonderful that our pricing comparisons helped you find all the options you needed. Thank you for your high recommendation!
Kinds regards
Mohamed
Very straightforward process
13 July 2026
Unprompted review
Reply from Holiday Autos
Dear Steven,
We're delighted to hear that you found our booking process straightforward and easy,Thank you for your positive feedback!
Kinds regards
Mohamed
Car rental at Bergamo Airport
Easy navigation of site. Good range of car options and price
13 July 2026
Unprompted review
Reply from Holiday Autos
We're happy to hear you found our site easy to navigate and appreciated our car options and pricing. Thank you for your positive feedback!
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