Holiday Autos Reviews 

Considering I booked a car for 9 days in August, the price was very reasonable and the booking was straightforward and easy.

Really freaked me out this time, i paid a deposit, and awaited an email to confirm, so i had no point of reference to check up on. took me an hour to find a contact number, then of course no answer. thankfully a full 24 hours later a Trust Pilot review came through and im comforted by the fact i can now see my booking

We hired a car and hadn’t seen that the small print says you have to arrive within an hour of that time, or else they reallocate your car and DONT refund you the money. Such a scam - and so unhelpful - avoid at all costs. It’s not worth going cheap for these guys!

Don't use this company they're rubbish. Booked a car in Corfu specified that it had to be in the airport, the actual company Carwhizz (carswiz!) was a 10 minute walk down a main road with no pavement in the blazing heat with a family of 4 with bags. They then tried to charge extra for being late, were aggressive and rude about the deposit and tried to charge an extra £250 insurance for a week! I walked away and booked with a decent company in the airport and then Holiday Autos refused a refund even though we never used the car. Scam companies.
GR867612470

I booked a car to pick up and leave at Leeds Station I selected the car and paid the deposit with the rest to be paid on collection. When I got the email confirmation and looked at the collection details I was shocked. The car had to be collected and returned to Manchester airport. I retraced the transaction and realised that in small print on the car selection panel it mentioned collection 67 miles away! The transaction process had automatically switched from Leeds to Manchester which you don't notice during the transaction as you are entering personal and financial details. I have of course cancelled and await my refund. I find this shocking and would say this is not only grossly misleading but bordering on fraudulent as many customers may not realise the problem until their travel plan is ruined without any financial recourse

Please be aware!!!!
Really unreliable. After i made the online car booking (Goldcar) with HolidayAutos. I went to pick-up the car and the at the office (BarcelinaAirport) when they saw my booking they said sorry we don't have any cars. I tried to contact HolidayAutos and i lost a lot of time trying to contact them and it ended with no help. They even said via email"we are sorry our position will not change" We will not give you any reimbursement of anything you lost from this incident. As a consequence of this matter I had to pay late hotel check in fee and was very stressfull to find another car rental company to give me a car. They always sayon the reviews please make a complaint on our site but they answer with "sorry there is nothing we can do"
Never HolidayAutos again.

Quick , clear and easy to book with cancellation up to 48 hours before a bonus.

Easy to view and navigate.
A good choice of vehicles/companies which helped me to deside, thanks.

The car hire we booked on the website was not the deal we were emailed. It was a different car hire firm and more expensive. We were required to reconfirm the deal which we declined and booked via a different website.

Bookig the car hire was simple, there was a good range of vehicles at good prices. Few clicks and I was done!

Had to cancel and rebook. Unfortunately couldn’t match price online as I’d gone through a third party, but Shrawina was amazing to deal with. Would definitely recommend using 😊

The actual booking on the platform was fine but I’m quite dissatisfied with the way my booking with the rental company was handled.

After a 13hour flight, I arrived at the airport and waited over 3 hours for the recommended Holiday Hopper shuttle to take me to the car rental location. I had to eventually take 2 public buses at my own expense, another 45 minutes to reach the location.

On arrival, I was told my booking had been cancelled and so was forced to rebook on the spot.

This was an unacceptable experience for a first-time customer, especially after international travel. No mention of a refund for the original reservation.

I will not be using or recommending this service based on this experience.

Terrible experience with a delayed train and car renter closed without any possibility to get car kees! And no refund !!!

Despite pretty good experience in the past, this time HA has let me down. I booked a car in Munich for a fee that included an extra driver. On calling Avis, it became doubtful whether Avis would acknowledge that this extra had been prepaid so I asked HA for a clear statement of what I had paid for, The chatbot was unable to provide that. When I got through to a human (Milenia, who was wonderful) it emerged that I had wrongly been debited for a load of unordered "ancillaries" but no extra driver. She proposed cancellation, which I did, But HA declined to refund the "premium payment" for premium service. HA will doubtless say that this is described as "not refundable" but hey, you expect something for it, and certainly not an incorrect and unexplained bill and trouble at the Avis desk. Be careful, oh readers!

To HA, please don't ask me to get in contact - I have already wasted one hour. If you wish to pursue this, read Milenia's call log with final time stamp 10/07/202609:38

(added:) I have read the reply from HA, which is welcome to investigate this further and to arrange an apology and reimbursement. HA knows how to contact me.

Very disappointing experience with Holiday Autos. When booking, they quoted one price for a child seat, but when we arrived abroad at the rental desk, the cost had suddenly doubled. The security deposit we had been told to expect also increased without warning. The rental company told us to take it up with Holiday Autos, but Holiday Autos showed no interest in helping or resolving the issue. The advertised prices were not honoured, and customer support was extremely poor. I won't be using them again.

Looking for good size family car for our holiday, good choice of vehicles, once decided, process was simple, well explained and easy to follow

Bad support. I had problems booking a car in Miami, and the support just rolls up, if you can't pick up the car, they denied the refund. Run away!

I found that some of the cars and prices advertised on the platform were not available. Once paid, I subsequently received an email to say the order could not be confirmed.

Do not use. Booked an automatic SUV for pick up at the airport. Arrived at the airport needed a transfer off site. Was given a manual minivan. Contacted holidayautos immediately. Said they would look into it and get back to me in 20 days. Had to chase 20+ times. No resolution offered. Had to go to bank to resolve. Horrendous do not use. Terrible customer service.

Have been charged extra €25 at the car rental counter in Kaunas airport. (Alamo rental, managed by Admita company). Challenged when came back and found this extra fee in my bank statement only for them to say this was a different charge from “a different name company”… to avoid a complaint. Felt robbed and fooled. So, no to “no extra fees”….as advertised..