I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the b... See more
Company replied
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Review summary
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Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything
Company replied
Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz
Company replied
Holiday autos is a very useful site for comparing car rental companies. All the problems I have ever had are to do with the individual rental companies that I have chosen and mainly to do with the pre... See more
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Company details
- #22 of 25 best companies in Car rental company
Written by the company
We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.
Contact info
United Kingdom
- www.holidayautos.com
3.9
Great
51k reviews
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Holidays Autos customer service ABSOLUTELY STINKS
Holidays Autos customer service absolutely stinks. Booked a car, rental desk wouldn’t accept my licence saying it had a crack in it when it was perfectly legible. Other rental company’s would accept but of course we’re double the cost as then captive audience. The chap on the phone from Holiday Autos could barely understand English asked him to cancel the booking so we would at least get a partial refund which he didn’t do so now I have ended up paying for two rental cars one of which I didn’t even have! I would never use Holidays Autos again and reccomend you do the same. Appalling company appalling service far better to book direct with a rental company as you are better protected. Have heard if your flight is late they cancel your booking too. Rip off con artists please DO NOT USE
27 May 2026
Unprompted review
Reply from Holiday Autos
Dear Daniel Willis,
We are truly sorry to hear about the extremely frustrating experience you encountered with your car rental and our customer service. We understand how upsetting it must have been to be denied a rental due to your license and then face difficulties with cancellation and a double charge. We sincerely apologize for the inconvenience and the poor service you received.
Stay safe,
Abdelrahman
I was charged €150 for the one way fee…
I was charged €150 for the one way fee which was included in our contract,they wouldn’t release the car until I payed ,I would like to full refund immediately
Kim Ramsay
28 June 2026
Unprompted review
Reply from Holiday Autos
Dear Kim Ramsay,
We appreciate you sharing your experience regarding the one-way fee. We understand your frustration when a charge differs from your expectations based on your contract. We are reviewing this matter to understand what occurred.
Stay safe,
Abdelrahman
Booking of a car, incorrect information about number of suitcases provided
My conversation with your contact person on the phone was OK, but I was given incorrect information about how many suitcases can fit into the VW T-Cross. I explicitly requested boot space for three suitcases, and your contact person confirmed that the T-Cross accomodates this. However, I have now seen on the booking confirmation that only two suitcases fit into the car. This is a problem for us. Please advise. If you can offer an alternative, please ensure that the car is eligible for a second driver who is 21 years old.
6 July 2026
Unprompted review
Reply from Holiday Autos
Dear Lucas von Wattenwyl,
We appreciate you bringing this to our attention. We understand your concern regarding the luggage capacity for the VW T-Cross and the discrepancy with the information you received. We are reviewing the details of your booking to find a suitable alternative that accommodates three suitcases and allows for a second driver who is 21 years old. We will be in touch shortly with options.
Stay safe,
Abdelrahman
It is a scam and trap for customers
It is a scam and trap for customers. They do not guarantee the price. At the end, you pay much more, than without this company.
8 June 2026
Unprompted review
Reply from Holiday Autos
Dear Tim,
We are concerned to hear about your experience with our pricing. We assure you that we are always transparent and we are reviewing your feedback to improve.
Stay safe,
Abdelrahman
Unreliable. No customer service. Cannot be contacted.
1 star because I cannot give 0.
We lost a booking because our flight was delayed due to a thunderstorm. I gave our flight number so there's a track So this would be tracked. But it did not make a difference and it was a pointless exercise.
There is very poor communication between this company and their partners.
The partner has a very very strict rules that the company does not tell you about.
Without experience, I’ve ever had renting a car. I booked online and last my booking with no refund because of a thunderstorm. Then when I booked online again after paying, I was told that the company does not accept credit card from Revolut. This is despite the fact that on my order sheet, I was sold all Visa credit cards in my name would be accepted.
I’ve been contacting the customer service team for over a week and nobody is picking up the phone or responding.
I believe this business makes most with money on people they trick and abandon.
Avoid. Book with HERTZ. You may pay a little bit more money, but the service is 10 times better and there are no hidden charges so you save money in the end.
2 July 2026
Unprompted review
Reply from Holiday Autos
Dear Patrick Nolan,
We are truly sorry to hear about the extremely frustrating experience you had with your car rental booking. It's completely understandable that losing a booking due to a flight delay, especially after providing your flight number, would be incredibly disappointing.
We sincerely apologize for the poor communication you experienced between us and our partners, and for any undisclosed strict rules that impacted your rental. It's unacceptable that you were left without a car and a refund, and then faced further issues with payment methods despite the information provided on your order sheet.
We also deeply regret that you've been unable to reach our customer service team for over a week. This is not the level of support we aim to provide, and we understand your frustration. We are taking your feedback seriously to improve our services and communication.
Stay safe,
Abdelrahman
Scum
Scum. They are absolute useless lying scum.
We booked a hire car in Italy through these useless charlatans and their equally useless scumbag friends at nollegiare.
We were 2 hours late arriving due to a flight delay.
They cancelled our original car hire despite this being within their own terms and conditions as to be dealt with via a £50 late pick up fee.
They then charged us €2000 for a new booking.
We complained and the rep from holiday autos said we would get a refund but despite that they now say we won’t get one as we used the second car.
Effectively they breached their own terms and conditions then pretended they don’t exist.
They are not a real company. They are con artists and they sub contract to other con artists who will use the slightest unavoidable hick up in your hire to fleece you.
2 June 2026
Unprompted review
Reply from Holiday Autos
Dear ross,
We sincerely regret to hear about the extremely frustrating experience you had with your car rental in Italy. We understand how upsetting it must have been to encounter such difficulties, especially after a flight delay. We are truly sorry that the situation led to additional charges and that you feel our service was unsatisfactory. Your feedback is very important to us.
Stay safe,
Abdelrahman
Reply from Holiday Autos
Dear Jonatha,
We're so glad to hear you found a great car and a good deal with us. We appreciate your kind words.
Kind regards,
Habiba
Easy to use, easy to love!
7 July 2026
Unprompted review
Reply from Holiday Autos
Dear Bernard,
We're so glad to hear you found our product easy to use and love! We appreciate your wonderful feedback.
Kind regards,
Habiba
45 min late for pickup car due to…
45 min late for pickup car due to flight delay and rental was cancelled with no refund. Recommend never using Holiday Autos
8 July 2026
Unprompted review
Reply from Holiday Autos
Dear Stephen Hone,
We are sorry to hear about the cancellation of your rental due to a flight delay and the lack of a refund. We understand how frustrating this situation must be. We are reviewing our policies to prevent this from happening again.
Stay safe,
Abdelrahman
Easy website
Easy website, everything is straightforward, they aren't trying to trick you into buying things you didn't want. Best of all their prices are rock bottom. Highly recommend
8 July 2026
Unprompted review
Reply from Holiday Autos
Dear Yehuda,
We're so happy to hear you found our website easy to use and our pricing straightforward. We truly appreciate your recommendation!
Kind regards,
Habiba
Terrible experience
Terrible experience. When attempting to be solutions oriented to resolve an issue with our booking, the front desk agent was aggressive, shouted at us on numerous occasions and point blank refused to engage us to try and find a solution to the issue we encountered with our booking. One customer care agent was helpful and provided us with a solution, but the front desk agent refused to engage with us and so we could not receive our booked car and received no refund or attempt to problem solve.
18 June 2026
Unprompted review
Reply from Holiday Autos
Dear Sarah,
We are truly sorry to hear about the extremely frustrating experience you encountered with one of our front desk agents. We sincerely apologize for the aggressive and unhelpful behavior you described, and for the refusal to engage in finding a resolution for your booking issue. It is completely unacceptable that you were shouted at and that a solution was not found, especially after another customer care agent had been helpful. We understand how incredibly upsetting and disappointing this must have been, leading to you not receiving your booked car and not getting a refund. We are committed to ensuring all our customers receive respectful and effective assistance, and we are deeply concerned by your account.
Stay safe,
Abdelrahman
Check the actual location of the vehicle!
I am flying into and out of Murcia, Spain in the same day. I need to pick up a car at the airport at 09:00 and deliver it back at the airport at 18:00.
Holiday Autos stated that they had airport pick-up annd drop-off, but it isn't until you get the screeds of documentation and read through it, that you discover that the car is actually 5km from the airport and can only be picked-up or droped-off during business hours.
7 July 2026
Unprompted review
Reply from Holiday Autos
Dear Iain McDonald,
We appreciate you sharing your experience regarding the car pickup and drop-off location. We understand your frustration with discovering the car was not directly at the airport and the limitations of business hours after reviewing the documentation. We are actively working to make our information clearer and more accessible upfront to prevent such inconveniences for our customers.
Stay safe,
Abdelrahman
Absolutely appalling
Absolutely appalling. Zero customer service. No organisational structure, different people in the same team will reply to the same email, sometimes weeks apart. Basically it’s a bunch of kids in a call centre, none of them have any authority to do anything , and if you ask to speak to a supervisor the whole place shuts down ( there are no supervisors …)
If you have an issue with your car hire company, they will flatly refuse to get involved , even though you booked the car through them !
Do not use them to book! Just use them as a comparison site, then once you have found the best deal, book directly with the hire car company.
6 July 2026
Unprompted review
Reply from Holiday Autos
Dear msb,
Thank you so much for taking the time to share your feedback with us. We truly appreciate it, and we are genuinely sorry for the frustration and disappointment you've experienced. That's never the experience we want for our customers, and we regret that we let you down.
We understand your concerns regarding customer service and the handling of issues with car hire companies. We are always working to improve our processes and ensure a smoother experience for our customers. If you could contact us with your booking number, we would be grateful for the chance to look into what went wrong and make things right for you.
Stay safe,
Abdelrahman
Booked in good faith
Booked in good faith; got an email within seconds to say they couldn’t confirm my reservation at the price advertised and that they offered me an alternative £30 more expensive. No one to speak to, everything via a robot and online. Had a complete nightmare paying for higher priced option, really was a pain in the arse! Will see how the actual car hire goes when we get out there! But doubt I’d book again after that experience. Not on and quite unfair. Don’t advertise and allow people to book what you don’t actually have available.
7 July 2026
Unprompted review
Reply from Holiday Autos
Dear Heidi,
We are truly sorry to hear about the difficulties you experienced with your recent booking and the subsequent price discrepancy. We understand how frustrating it must have been to receive an alternative offer that was more expensive, especially after booking in good faith. We also regret that you found it challenging to connect with a person for assistance. We are actively reviewing our booking confirmation process to prevent such situations from recurring and to ensure that advertised prices are always honored. Your feedback regarding the payment process and the overall experience is invaluable, and we are using it to improve our services. We hope the car hire itself goes smoothly, and we appreciate you bringing these issues to our attention.
Stay safe,
Abdelrahman
My experience with Europcar was bad!
My experience with Europcar was extremely disappointing. The queue management system at vehicle pickup was poorly organized, as other customers who arrived after me for the same purpose were served before I was. Waited probably 30 min longer than the person registered right after me on the on boarding.
I was offered an upgrade, but it was only disclosed at the very end of the process that this would incur an additional charge. I have rented cars many times and have received upgrades on several occasions, including through Holiday Autos, and these have always been provided as a complimentary service.
After completing the registration process, I had to wait at least one and a half hours for the vehicle to be ready. I was repeatedly told that the car would be available within 10 minutes, but wrong.
The excessive waiting time caused us to miss scheduled appointments and, quite frankly, ruined the first day of our holiday.
11 June 2026
Unprompted review
Reply from Holiday Autos
Dear Mads,
I regret that you feel this way about our service.
Please accept our sincerest apologies for the difficulties you encountered during your recent car rental. We understand how frustrating the long wait times and miscommunication regarding the upgrade must have been, and we sincerely apologize for any inconvenience caused that ruined the first day of your holiday.
We value your feedback immensely and will share your concerns with the supplier directly. Your input is crucial in helping us improve our services and ensure a better experience for all our customers.
Stay safe,
Abdelrhman
DO NOT USE
I did not get the car i booked 6 months in advance despite having all correct documentation and arriving on time at Avis to pick it up. Holiday autos customer service were unavailable due to time difference and are refusing to refund without proof i arrived at the rental. DO NOT USE.
18 June 2026
Unprompted review
Reply from Holiday Autos
Dear Valerie,
I am truly sorry to hear about the frustrating experience you had with your car rental. It's completely understandable that you're upset about not receiving the car you booked, especially after planning so far in advance and having all your documentation ready. Please send us your booking details so we can investigate this matter thoroughly for you.
Stay safe,
Abdelrahman
Excessive delay at the airport to access the car
I got to the Europcar queue and was told that it was a minimum of 1.5 hours to check in and get the car. There were not enough staff members available. I cancelled the car and am still waiting for a refund, even though I am entitled to one as per the terms.
4 July 2026
Unprompted review
Reply from Holiday Autos
Dear Emma,
I am truly sorry to hear about the extended wait time you experienced and the inconvenience this caused. I understand your frustration with having to cancel your reservation and the ongoing delay in receiving your refund. Please know that we take your feedback seriously.
Stay safe,
Abdelrahman
Reply from Holiday Autos
Dear Christian,
We are delighted to hear that you found our online booking process clear, straightforward, and easy to use. Thank you for your wonderful feedback!
Kind regards,
Habiba
HOLIDAY AUTOS NIGHTMARE
The car hire company in Malaga took twice the deposit for damage, there's no answer when I call them up, and Holiday Autos just closed the case. What a crap service. My advice, use them to find the deals and then go direct TO A MAIN CAR HIRE COMPANY, BUDGET MEANS HASSLE AND PROBLEMS. HOLIDAY AUTOS ARE ALSO A WASTE OF TIME, NO BACK UP AND WHERES A NUMBER TO CALL?? AVOID AT ALL COSTS
6 July 2026
Unprompted review
Reply from Holiday Autos
Dear Donald Mitchell,
We are truly sorry to hear about the extremely frustrating experience you had with your car hire in Malaga and the issues with the deposit. We understand your disappointment and the difficulties you faced when trying to resolve this. We are committed to ensuring our customers have a smooth experience, and we regret that this was not the case for you.
Stay safe,
Abdelrahman
We did not get car....
We did not get car....
Line to get car was > 4h and we had to book with another company at arrival AGP
24 June 2026
Unprompted review
Reply from Holiday Autos
Dear Erkén Mats Bertil,
We are truly sorry to hear about the significant delay you experienced and that you were unable to get your car. We understand how frustrating this must have been, and we are reviewing our procedures to prevent such occurrences.
Stay safe,
Abdelrahman
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