Holiday Hypermarket Reviews 

649
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently mention that the online platform is exceptionally easy to navigate, allowing people to search for their ideal holidays and secure great deals quickly without any unnecessary stress. Many consumers also truly appreciate the significant financial savings achieved when compared to booking directly with other main providers. However, some customers also noted unexpected price differences or additional costs that occasionally appeared later during the checkout process. A few reviewers additionally experienced frustrating technical issues such as unexpected modifications to their travel dates or temporary website navigation hiccups.

What people talk about most

Price

Clients share positive opinions on price, frequently highlighting massive savings and deals that are often... See more

Booking process

Customers had positive experiences with the booking process, highlighting how quick, straightforward, and... See more

Holidays

Users describe positive interactions with holidays, highlighting great savings and competitive prices... See more

Website

Consumers find website satisfaction with easy navigation and great prices. Reviewers highlight that the... See more

User experience

Reviewers express high satisfaction regarding the user experience, highlighting an easy-to-navigate website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was fairly easy to navigate and book my holiday. Price was alot cheaper than tui's prices for the exact same holiday. Got email confirmation straight away after booking. So far so good...Will... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Great priced holiday. Had to change a passenger within hours of travelling and the staff on the chat helped me and sorted it out very promptly saving me lots of... See more

Company replied

Rated 5 out of 5 stars

I hope that can be passed on to Vicky who assisted me on live chat. We have had to change our holiday in Jamaica due to the hurricane and it didn’t make much sense visiting at that time. As my family... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Holiday Hypermarket, didn’t take long to get to speak with an advisor via the web chat and the support is always first class. A few bob cheaper than the TUI website even though... See more

Company replied


Company details

  1. Travel agent
  2. Travel deals

Written by the company

Holiday Hypermarket is part of TUI Group, and we’re here to help you find brilliant value on package holidays, especially if you love a great last minute deal. Whether you’re planning a beach escape, a city break or something a little more adventurous, we make it easy to find a holiday that fits both your plans and your budget. As an ABTA bonded online travel agency, we offer a huge choice of package holidays, cruises and city breaks from trusted names like TUI and Marella Cruises, so you can book with confidence every time. We work closely with leading tour operators to bring you great options, flexible choices and the reassurance that your holiday is protected. We’ve been helping holidaymakers snap up brilliant deals since 2003, and over the years we’ve built a loyal community of savvy travellers who know that waiting for the right moment can unlock seriously exciting savings and unforgettable experiences. With access to EXCLUSIVE extra discounts, a wide range of destinations and a friendly team ready to help, Holiday Hypermarket makes it simple to book smarter, travel with confidence and enjoy more for less.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(649)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved money

Found a holiday a couple of hundred pounds cheaper with holiday hyper market than on TUI direct! Easy to use/booked in minutes

27 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your lovely feedback, we really do appreciate it! Have a fabulous time and thank you for booking with us.

Rated 5 out of 5 stars

Easy to use the website and got the…

Easy to use the website and got the same holiday as on the TUI website but £50 cheaper. Confirmed instantly. Great!

22 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your 5 star review. Hope you have an amazing holiday!

Rated 5 out of 5 stars

A quick and easy process

A quick and easy way to book with a discounted price.

16 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thanks for your 5* review, it's great to hear you got a good deal on your holiday!

Rated 5 out of 5 stars

Effective

Effective, no hassle, no drama. Very straightforward. Thank you

12 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your amazing 5 star review. Glad everything went smoothly for you.

Rated 5 out of 5 stars

Always good on price and easy booking…

Always good on price and easy booking experience.Have been using them now for a few years and never had any problems.

9 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thanks for your 5* review, it's great to hear you had a good experience using our website. Have a great holiday!

Rated 2 out of 5 stars

I was really disappointed because when…

I was really disappointed because when I went on the TUI website it was cheaper so lesson learnt! Never again

5 May 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Hi, thanks for taking the time to leave a review. If this situation happens we would always advise our customers to get in touch and we can check both websites as we should always be cheaper than the TUI website, as long as both holiday's are identical

Rated 4 out of 5 stars

Customer service excellent response to…

Customer service excellent response to my concerns

30 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your lovely feedback, it is amazing to hear that our customer service team dealt with your concerns efficiently. Have a fabulous holiday!

Rated 5 out of 5 stars

Always my first port of call when looking for a holiday

Saved another £20 booking through HH on top of the great price advertised (as opposed to booking directly with TUI) Website easy to use and booking clear, quick and simple. Have used once before and will always be my first port of call when looking for a bargain holiday

26 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you so much for your great review, and it's great to hear you enjoyed using our site to find your next holiday and that you found a bargain! Wishing you an amazing time away, and we look forward to helping you with your next holiday search!

Rated 5 out of 5 stars

Fantastic experience with Holiday…

Fantastic experience with Holiday Hypermarket! Everything was straightforward from start to finish, making the whole process stress-free. I’ll definitely be using them again—superb service!

25 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your amazing 5 star review. Glad it was all straight forward when booking. Look forward to you booking your next getaway with us soon!

Rated 5 out of 5 stars

Very easy booking process with…

Very easy booking process with excellent price point!

24 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your amazing feedback. It is so lovely to hear that you found our booking process easy to follow. Have a fabulous holiday!

Rated 5 out of 5 stars

Booking with you was very

Booking with you was very
Simple easy and straightforward and we got a great price for our holiday

20 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!

Rated 4 out of 5 stars

Relatively easy to book.

Relatively easy to book.
At checkout would not accept additional discount code

20 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thanks for taking the time to leave feedback! We’re glad to hear you found the booking process relatively easy. We’re sorry about the issue with the additional discount code at checkout if you have issues in the future please get in touch with our support team and we’ll be happy to look into this for you. 😊

Rated 5 out of 5 stars

Easy to use

Easy to use, excellent prices!
I was sceptical at first with the price difference compared to booking direct with Tui, but after a bit of research found out this site is owned by Tui! No idea how or why they offer such a discount on this site but they do and its very much welcomed!

17 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thanks for your lovely feedback! 😊 We’re glad you found the website easy to use and enjoyed the great savings!

Rated 5 out of 5 stars

Very easy once you decide on your…

Very easy once you decide on your options great price as ever

15 April 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for taking the time to leave a 5* review!

It's great to hear you were happy with the price of your holiday.

Enjoy your well deserved holiday.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Great priced holiday. Had to change a passenger within hours of travelling and the staff on the chat helped me and sorted it out very promptly saving me lots of stress. Will definitely book with them again, already looking for next year. Very highly recommended 5*

17 February 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for taking the time to leave a 5* review!

It's great to hear you were happy with our service.

Enjoy your well deserved holiday.

Rated 2 out of 5 stars

The holiday priceprice appears to be more when…

The price appears to be more when booking is completed.Which makes it not worth booking with holiday hypermarket

26 March 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for taking the time to share your feedback regarding your recent booking with us. We are committed to continually improving our services, especially when a customer feels disappointed with any part of the booking process.
We have reached out to request some additional information about your holiday so that we can review the details thoroughly and provide further assistance. Please complete the requested information at your earliest convenience, and we will be happy to look into this for you.

Rated 4 out of 5 stars

Found a good deal and was easy to use

1 March 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for taking the time to leave a review, it's very much appreciated.

It's great to hear you found a good deal and you found the website easy to use.

Enjoy your holiday!

Rated 5 out of 5 stars

Very Knowledgeable & Helpful ⭐️⭐️⭐️⭐️⭐️

Called the Holiday Hypermarket sales line to enquire about a holiday, our son is disabled and so there is always a lot to think about! … Meg was really knowledgeable, and very helpful and answered all of our questions - so we booked on the spot!

Can’t wait to our holiday … Thank you Meg for all your help ⭐️⭐️⭐️⭐️⭐️

26 February 2026
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for the lovely comments regarding the service you received from Meg! We'll make sure your feedback is passed on to her! Wishing you an amazing holiday, and we can't wait to help you with your next trip!

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