Hollands Country Clothing Reviews 

The range of poducts is excellent and the silery was good.

The customer service is excellent. I ticked the box for a store credit by mistake. It was easy to contact customer service and they responded and changed it to a refund straight away.

Such a lovely company. Personal touch in all communications. Swapped sizes in my raincoat with absolutely no problems. The raincoat is great. Just what I wanted and a lovely colour. Brilliant!

First time ordering - won’t ever be back. Disingenuous sneaking in a postal insurance charge that was not clear and obvious at time of payment, thankfully mis-selling financial products is easy to report to FCA. Having to pay £4 to return damaged goods is disgusting. I do not believe their reviews.

I ordered a jacket, it arrived quickly but it turned out to be a little too tight across the shoulders. I spoke to their support line and they advised to return for refund, order a new larger size and they would monitor and refund the postage. The same day I received an email confirming all this and that the jacket would arrive tomorrow. Amazing level of service on top of great sales prices on quality clothing. Highly impressed.

Made a purchase today and was dealt with lovely young lady who was courteous , friendly and knowledgeable.
I have yet to receive my purchase , but have every confidence that all will be well.

Great company to deal with. I received a coat and it was unfortunately too big. So easy to return and replace

I ordered a Souwester hat on the 10/11/25, the estimated delivery time stated on the order form was 2 to 4 working days. To date, 25/11/25, I still have not received the order. I contacted the company on Monday 17/11/25 and the friendly guy on the other end of the phone stated that the item would be despatched on Friday 21st or Monday 24th at the latest. It is late in the evening now, tomorrow I will contact my cc company and instruct them to dispute the transaction as I have received NO communication to tell me of the items dispatch. I take the time to leave plenty of reviews on different web sites, only 2 or 3% are negative reviews.
Funny that reply below, !!!
I’ve just tried replying to the email they sent to me informing me of my postage refund and I am receiving an ‘email demon’ unable to deliver email, says it all !! WHAT ELSE CAN’T THEY DELIVER.

One of the best firms I have had the pleasure of dealing with.

Gave a response in under a day confirming the inside leg length on some trousers I wanted, then completed the order and dispatched same day.
Good clothes ( I love Percussion clothing for walking my dogs on hills and moors), great service.

I bought a Jack Murphy Malvern Bush Coat. Not sure of the right size as customer feedback was to order size smaller which I did. However although it fits well it is just fitting on the hips, so felt I could do with another 2cms. So I had to sort out ordering a size 12 and set up the refund for the one I would not keep. The coat itself is lovely and very good quality. There was a price reduction due to Black Friday and the company William Swindells, that shipped the coat to me, were excellent in applying this. A further challenge was I wanted to take it on holiday soon. I thought it was going to be complicate, but I phoned and Nelly was great at suggesting the quickest way to do all of this, as well as process the return. Nelly also as advised what to do once I decided which coat I was keeping. Very impressed with coat and with customer service from William Swindells. Would definitely order from them again.

Great friendly service, good quality waterproof over trousers that I am very pleased with, highly recommended!

Great customer service.
Great family run business.
Would 100% recommend, to anyone on the fence you won't be disappointed.

Lots of companies offers a good choice of products but what sets Hollands apart is the excellent and personal service. Thank you for helping with my request in such a prompt and understanding way.

Great variety of outdoor clothing and footwear. Easy to order, fast shipping and well packaged.

Thank you for your reply , it meant a lot to understand exactly what the coat is like especially during bad weather .

I had an enquiry about gloves sizing,I received a speedy and very helpful reply which enabled me to order the correct size gloves, thank you for the help

Very helpful and quick to respond to any query

If I could give a 0 rating I would. I purchased Hoggs of Fife Northumberland II boots. In less than 3 months the insoles had completely disintegrated. In under 6 months they had deeps cracks and splits in the outer soles. The customer service has been appalling, I've been told these faults are wear and tear and the boots have seen extreme use. They have been worn every few days on dog walks in fields for under an hour. Hardly extreme use particularly when the Hollands website states they are for outdoor work, and should be worn on the farm or in the yard!

The Hollands website also claims:

Hoggs of Fife combines exceptional durability and performance with comfort and style to provide footwear that stands the test of time. Invest in the Hoggs of Fife footwear range and experience the unmatched quality that have made them a trusted name in the industry.

Hoggs of Fife footwear is built to last, ensuring that you can rely on them in any situation.

These claims are misleading and false, the boot soles are clearly made of a poor quality rubber incapable of withstanding even light wear. As a consumer you rely on the honestly of a retailer particularly when buying online. I'm profoundly disappointed not only in the boots but the appalling customer service from Hollands. I strongly warn anyone against this retailer and the boot manufacturer Hoggs of Fife.

fantastic company had great and speedy replies with my enquires, my items were ordered 4pm and arrived the next day at midday hows that for service thanks guys , one happy customer

Hollands are a really easy company to deal with. They had exactly what I needed and at a very fair price. I will have no hesitation in buying from them again.