Hollands Country Clothing Reviews 

4,400
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, kind, and responsive when handling daily inquiries, returns, and product exchanges. Consumers also note the great overall quality of the outdoor clothing and the very reasonable prices offered across the wide product range. However, some reviewers were not happy with delivery times, noting that orders could be slow to process or arrive much later than expected. A few other people also felt that customer support was unhelpful or unresponsive when dealing with missing items, delivery delays, and incorrect sizing issues.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the durability and great value of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the friendly, polite, and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on stock... See more

Staff

People report positive experiences with staff, highlighting their efficient, polite, and helpful customer... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st time ordering through Holland and I realised 2days after ordering that I hadn't received the order confirmation and I forgot to take a screenshot (Rookie I know) so I emailed in and got a res... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered some trousers from Holland's, unfortunately 3 days later, we then had a family emergency which meant we would not be home ,and no idea of when we would r... See more

Rated 5 out of 5 stars

Son bought me a gilet from Hollands and it was great quality so I decided to buy some other clothes. After ordering I realised they would be delivered when we were not around so I asked customer servi... See more

Rated 5 out of 5 stars

Placed an order - Later realised I would be waiting 5-7 days for the whole order as one of items would not be ready till then. I emailed on a Saturday, got a response within 2 hours and they are... See more


Company details

  1. Clothing Shop

Written by the company

https://hollandscountryclothing.co.uk/ Hollands Country Clothing has been in business for over four decades, having been started by Malcolm Holland back in 1978. The store is a family-run establishment that is known for its collection of high quality country clothing. It offers customers an array of clothing and accessories that range from everyday farm workwear to classic country tweeds. As the fourth generation farmer, Malcolm had a deep understanding and appreciation for rural life which he wanted to share with his customers. Today, this ethos continues on as Hollands Country Clothing resells the best country brands from around the world such as Aigle, Alan Paine, Hoggs of Fife, Musto, Deerhunter and Harkila. These brands have become synonymous with quality, high-performance, and the traditional country look – ideal for any occasion or weather condition! At Hollands, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned and we want to make it right for our customers. That’s why we offer a hassle-free return policy on all purchases within 90 days of the original purchase date. If you are ever unsatisfied with your purchase from Hollands, simply contact us and let us know what happened so we can take care of it quickly and efficiently. We will do whatever it takes to ensure your satisfaction, whether that means issuing a refund or exchanging the item. Our friendly customer service team is always here to help make sure you get what you need in a timely manner. For more information about great offers and more, follow us on Facebook and Instagram For customer inquiries please email: info@hollandscountryclothing.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.5

All reviews

(4,400)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Picked up from the depot

I needed a new shirt before jetting off today and the team went above and beyond as a first-time buyer!

Phoned up at 9am to see if it was in stock, paid over the phone, and picked it up two hours later!

I'll be sure to order online in future as Hollands Country Clothing is now my first to-go-to.

Thanks very much!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant packing and brilliant customer service as per usual with Hollands. Used to use a different country clothing retailer before but I won’t be using that anymore.
Hollands products are top tier and their customer service is always on point!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

1st time order panic! 🤭

1st time ordering through Holland and I realised 2days after ordering that I hadn't received the order confirmation and I forgot to take a screenshot (Rookie I know) so I emailed in and got a response within a couple of hours asking a few security questions.
Needless to say I had ordered under a different email address. (V Stupid I know).

Antoinette was super helpful!

Order hasn't arrived yet so I will update when it does as a lot of the bad reviews are about delivery times. I picked Royal Mail 48hours so should be here tomorrow/ Tuesday 🤞

30 November 2025
Unprompted review
Rated 5 out of 5 stars

A first class online experience

A first class online experience rarely had.
I was hesitant at believing the great selection of outdoor country wear at great prices but I have been proved wrong in that they do provide all the quality looks -from website pictures to your doorstep!
Amazing communication for order status and delivery updates and general enquires, which is rare nowadays.

I cannot recommend Hollands
country clothing highly enough. I am their new favourite customer for an amazing selection of quality country brands.
Thank you, to the Hollands Country Clothing team for their continued positive customer experience.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Sent wrong size, very slow responding to emails..

Bought some boots over a month ago, they sent the wrong size, issue still not sorted. No replacement, no refund..

Company has some weird email system where if you email you get put to the bottom of the queue, each email takes days and days to get a reply. It’s really frustrating, all I want is the issue to be solved.

29 November 2025
Unprompted review
Hollands Country Clothing logo

Reply from Hollands Country Clothing

Hi Klaus,

Thank you for your feedback, and I’m sorry to hear about the issues you’ve experienced with your order.

We’re currently in a particularly busy period, and our team is aiming to respond to all enquiries within 48 business hours. We truly appreciate your patience.

I’d be happy to look into this further for you. Could you please provide your order number so we can assist you as quickly as possible?

Kind regards,
Hollands Country Clothing

Rated 5 out of 5 stars

Fast delivery and helpful service

So nice to be able to easily contact a human team-member and get a useful response rather than an AI assistant with a generic answer!

Ballistic fleece arrived today, looks as shown on the photos and feels lovely and soft. Quite dense, fine fleece so will be great for indoor and outdoor use.

Was posted quickly via Royal Mail.

Thank you

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Genuine Black Friday sales

Purchased a Ridgeline pintail smock and pair of Jack Pike neoprene wellies in Hollands “Black Friday sales”. Both items were at a good discounted price point, it being Black Friday.
Ridgeline smock is a great piece of clothing which I highly recommend and the wellies have surpassed my expectation. Gone are days of freezing feet in rubber boots! Hollands are quick on dispatch and use Royal Mail which is a bonus. Overall very happy with both items.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Although my original order did not…

Although my original order did not arrive as it was mishandled by Royal Mail, Hollands Country Clothing responded promptly, refunding the delivery charge and offered a full refund or replacement. All communication and customer service was exceptional.

20 November 2025
Unprompted review
Rated 3 out of 5 stars

Really slow dispatch time

Really slow dispatch time

2 October 2025
Unprompted review
Hollands Country Clothing logo

Reply from Hollands Country Clothing

Hello,

Thank you for your feedback.

We’re sorry to hear you were disappointed with the lead time on your order.

Dispatch times vary by brand and are displayed on product pages, at checkout, and in your confirmation email. If your order has not arrived within the expected timeframe, please contact our Customer Service Team and reference your review, we will be happy to investigate this further.

Kind regards,
Hollands Country Clothing

Rated 5 out of 5 stars

I made a dilly mistake on my order

I made a silly.mistake in my order and only disovered it a couple of hours later. Contacted the company and was acknowledged immediately. Unfortunately too late to stop delivery but given clear instructions for return/refund by Carl.

28 November 2025
Unprompted review

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