Hollister Co. Reviews 

I went to Cardiff store a few days ago was left a little disappointed as I bought a bikini set and when I went to pay I was directed away from a till and put on like a pop up till where the boy used a scanner to serve me where he then mistakenly scanned two lots of the bikini top and didn’t scan the bottoms and I used my student discount and my £5 reward from my app however because the bikinis tops were more expensive then the bottoms it left me paying £10 more than what I should have however I can’t now go back to the store to fix the problem as I live too far away from Cardiff to bring them back to fix the mistake meaning that I’m left slightly disappointed as I’ve lost £10.

I had my first delivery in December, it got ‘lost’ and the person I spoke to on the chat was amazing. New items sent out straight away, next day delivery.

My second order was a few weeks ago, I did it in 2 deliveries on 2 different weeks. It was during a promotion and both orders came before their estimated date (usually sent out the next day, delivery 2 days later.)

I have to return some items due to not being my style, so hopefully my experience in store will be just as good!

The blonde girl that works in the hollister at garden state plaza was very rude and not nice. I went to go pick out a sweatshirt to get my size which was at the bottom of the pile and picked it up when she went “oh” in a very nasty , annoyed way. After that encounter she proceeded to go over to her co worker and begin to talk about me making a “mess” i saw the whole thing. I had overheard her co worker then say “it is okay that’s why you work here” meaning it’s okay for your COSTUMERS to make a “mess” and for you to refold everything :) I would of 100% bought the item that i had in my hands but after that encounter i immediately put it down and walked out of the store very upset.

I've unsubscribed from their mailing list about 20 times over the last few years. It seems as though it's impossible to do so as I'm still getting emails.

I just got scam from Hollister I fell for the bate the page said it would be shipping my order by the 8th of February but all of a sudden the shipment has be delayed do to bad weather but when I did some research on the city in was being shipped from the weather was good..? DO NOT BUY ANYTHING FROM THE HOLLISTER WEBSITE IT'S A GOOD SCAM THAT LOOKS SUPER LEGIT..👎😏😟🤨😡🤬

I have made an online order, with Hollister advertising "free shipping" for orders higher than 100$. To my surprise, when receiving the package, UPS charged me with 40$ "release fee" which is is a handling fee that was indeed paid by me.
I wrote to Hollister and demanded the 40$ back, based on their advertised statements that the price includes shipping and handling.
My request was wrongfully denied.
Never buying there again!!

I love Hollister but unfortunately the quality seems to have nosedived recently. I bought a jumper dress a couple of months ago and have only washed it a few times, never tumble dried, etc, and yet it's completely bobbled already. I also had a lot of their dresses with shorts in the summer and they all have pulls and are falling apart, despite only one summer of wear. Places like shein and primark are better quality. Won't be ordering again unless they fix the quality. Expensive and rubbish quality

Sizes a LIARS dont trust them with the sizes actually size your self aswell, orderd one pair of genes didnt fit so sent them back, got a new pair still didnt fit so sent them back (they where too big) then they went funny and dint give my money back aswell didnt give me all of it (TOOK £10 OFF ME) customer service is okay but they didnt understand at all however they are really sweet :)). Love Hollister though and I will be buying their jumpers cause i love them (still...) !!!!!!!!!!!!!!!!!!!

Ordered a top from Hollister, thought everything was going great. But i was wrong. I live in ireland and i thought shipping would be fine, but it wasn't. It was shipped to Ireland, but it says Hollister did not provide my eircode to UPS. And i cannot change the shipping address because the sender has restricted it. I am absolutely fuming and unhappy with this. I'm not receiving my order and i cannot return it and get a refund because I don't even have the package! It's utterly ridiculous. I can't ring customer support either, it just hangs up on me immediately. If i could give a zero I would.

I live in Greece and my deliveries come always within 4-5 days. The return process is also very easy. Most of the clothes are good quality.

I placed an order on 27th December 2024 to be delivered to the store for collection, with an expected arrival date of 8th January 2025. It’s now 12th January, and the order still hasn’t arrived.

I’ve been to the store, but no one could help or provide an update. This has been really frustrating as I expected better service.

Can you let me know what’s happening with my order and how this will be resolved?

Ordered for delivery to Ireland

Will not nor would I recommend anyone to purchase from Hollister.

Ridiculous slow shipping. Stupid return policy. Ordered 27/12/24 received 8/1/25 and only have until 31/1/25 to return.

When I contacted on WhatsApp the agent said they would waive the fee for return (thank you) so I thought great send the shirt back and order smaller size for in store collection when I’m in Dublin issue resolved I THOUGHT

in store collection said ready for 15/1/25 as I planned to travel to Dublin weekend after.
To my surprise when I made payment and order confirmation was sent then said estimated delivery 21/1/25 which is of no use to me

Contacted them within 15 mins of placing the order to cancel as the date didn’t suit me. The agent then proceeded to lie and say the order was on the way to store and couldn’t cancel but can put on a request and wouldn’t be refunded till the item arrived in the store.

Stay well clear of their online site

I ordered a hoodie on December 3rd which never showed up and no one contacted me. I had to reach out constantly to get update. By the time they did inform me hoodie was unable to be delivered it was now out of stock! How is it possible to be out of stock from when I originally ordered it. Please explain that crap! Hollister customer service representative refunded me my money and told me I had to go back on-line and keep rechecking to see when hoodie was back in stock and reorder which I did. They use ontrack.com for delivery and they are completely incompetent and useless. On track could not find house and I had to call hollister a second time to see about package and they went in circles stating they could do nothing because package was out to be delivered. Customer service stated I’d have to wait till I was noticed by ontrack package that they aren’t able to delivery package again. I work hard for my money and as proud as hollisiter seems to be based on their high prices I expect so much better when giving them my money!!! Such a disservice to the customers and I’m beyond disappointed. I will no longer shop at Hollister as there are plenty of other stores to shop.

Had my order shipped out for two months but FedEx couldn’t find my address. Called 6 times to change the shipping address because FedEx told me to and they never did. Then canceled my order and told me they couldn’t reship it because items were out of stock and never got my items

If I could give them a zero I would! They have the worst customer service especially on the phone. I was told that after purchasing an online order and them taking my money out of my account that I would have to wait however long to get a refund even though they aren’t sure if the merchandise will ever reach the store! Never again!

I made an order and realised I'd missed an item from the order. I would have had to pay £5 delivery to make another order. I messaged Hollister through their WhatsApp customer contact service and the item was added to my existing order so that I didn't get a charge. Quick, easy and really well done. Thank you

I went on sunday before 30 minute to close and took some clothes which i like and wanted to try but one of the staff stop me and told me not to Go inside the fitting room because they are about to close, if I don’t try it on then how come o buy them, no other clothing store do that with customer they always give customer time whoever already inside the shopping mall, i was so disappointed because i really like those clothes but unfortunately I couldn’t but them.

Total scam. Actual fraud.
I have ordered twice from Hollister online. There are online deals; I order and say I will pick up at a store. Hollister emails that the item is not available, then I go to the store and it is there and available and twice the price. This is actual fraud.

We received exemplary service from Eric Ford at Hollister. When our shipment arrived late he offered to reimburse the shipping cost and refunded it in a timely manner. Our follow ups with Adonis and Julius Rey confirmed the awesome service and investigation

I had a return in the store at Mall St. Matthews. The cashier charged me for the item I returned instead of refunding. I found the error later that evening and called the Store #30318. I spoke with Nicole W. -and I she did not care that I would have to come back to mall during the Christmas season and fix the problem. Then she told me I’d need to do it within a certain time frame. She was unapologetic. She did not care that I was inconvenienced. I guess she didn’t like me asking questions so she hung up on me. Actually hung up on me. I’ve never had someone hang up on me. I called back and they wouldn’t answer the phone for 10 min. Finally a young man answered who was much nicer, but did not know the general managers name. He told me he thought Nicole was a great manager which I didn’t think was pertinent to the conversation or the matter at hand. A little caring goes a long way. Or to ask my name and make sure I was taken care of or to help call customer service. None of that was offered.