Click & Collect order - The wrong paint was put aside, I ordered the Farrow & Ball ‘Estate’ emulsion in French Gray and the Farrow & Ball ‘Modern’ emulsion in French Gray’ was reserved luckily I check... See more
Company replied
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Click & Collect order - The wrong paint was put aside, I ordered the Farrow & Ball ‘Estate’ emulsion in French Gray and the Farrow & Ball ‘Modern’ emulsion in French Gray’ was reserved luckily I check... See more
Company replied
After a lot of difficulty using the online website, I decided to go into the store located in Eastbourne the following day. I can not explain how fantastic the staff are. Really friendly, polite, help... See more
The product was damaged. The side of the base of the box was cracked with holes where the shattered plastic had broken off. My parents who had requested the box have decided to try and tape it up ra... See more
Company replied
We recently purchased a kitchen from Homebase in Eastbourne. The kitchen designer Justin Weller did an excellent job throughout. He was very attentive and importantly listened carefully to our require... See more
Written by the company
Written by the company

27 Lottridge Drove, BN23 6QD, Eastbourne, East Sussex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
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Good range of products. Competitively priced. Friendly and helpful staff.
Found what I wanted and ordered it online, was a bit difficult to do straight away, but managed to order it. It was delivered as stated, so was very pleased.
Very efficient service, good value , and friendly staff
We went into the Eastbourne branch and were looking at kitchen doors. The store manager Sam Kempster served us and was so helpful. We were both struck by her warm manner and depth of knowledge and being so willing to help us when she would have clearly been busy. On our way out my mum purchased an outdoor ottoman and the guy who served us was again warm, helpful and went out of his way, by carrying it to the very far end of the carpark where I was parked. Sorry I don't know his name to mention. It was just a lovely pleasant experience all round and we will both make that our first stop when needing home items. Thanks Sam and chap, top class customer service, much appreciated!
Quality of the stepping stones is good and brightens up the garden
Excellent service again
Such helpful and friendly staff
Thank you to you all at the Eastbourne store
I ordered and it was ready to collect within 1 hour.
Helpful staff with friendly attitude. Staff member had lots of patience when looking at flooring & answered all questions...Will definitely be back to purchase flooring. Went home with more than I intended to, good prices.
Found everything we came in for, very helpful staff who pointed out to us where to find certain items.
Happy store, clean and tidy with clear signeage.
Very helpful in finding a wallpaper that suited our needs, both in store and online. I was able to have samples to check for colour and style and then reserve rolls using Click and Collect. My husband was also able to pick them up even though I had the confirmation, as he was able to answer key questions.
Click & Collect was easy as pie, and got some great paint advice into the bargain.
Ordered online everything went well, goods arrived on time and at the right place. Very good service.
Homebase Eastbourne. Thank you Maria, for helping with paint that I could not find and for going and getting my roller and masking tape, which I always forget. Lovely lady at the desk too.
Easy online ordering and quick, hassle free collection
I did a click and collect order. The items were ready really quickly, and collection was simple. The staff were really helpful and friendly. My items were even better than expected and far cheaper than everywhere else.
Excellent service we done click and collect was ready in 10 mins
Member of staff located my click and collect order immediately and arranged for an another member of staff to help me put my purchase in my car. He was very friendly and helpful. I’m also very pleased with my cube storage which was very easy to assemble
Fantastic customer service very friendly!
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