I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went to Hull Homebase today to purchase an Outback BBQ and I must say the staff were absolutely fantastic. We had interactions with several staff members who assisted us with every element of our p... See more
We wanted to buy paint and Alex helped us find what we wanted and mixed another colour for us. He explained all of the offers. We settled on Heritage and Alex told us hoe it covers. We bought Harris... See more
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more
Company details
- #222 of 243 best companies in Home improvement shop
- #101 of 113 best companies in Bathroom Supply Shop
- #107 of 120 best companies in DIY Store
- #361 of 396 best companies in Home Furniture Shop
- #169 of 187 best companies in Garden centre
- #39 of 45 best companies in Kitchen Furniture Shop
About Homebase - Hull
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom
- 0345 640 7019
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
During our visit today we were helped…
During our visit today we were helped by Yvonne at the Hessle store and, would like to thank her for the assistance and friendly advise.
Great service at Hessle store.
Great service by Marie at the Hessle store to route out a stocked item that wasn't on the shelf, very helpful and communicative.
Delighted with result.
Many thanks Ian.
Pleasure
Always a pleasure shopping in this store, well informed staff and happy to help
New olive trees
We wanted to buy some olive trees and needed some help and advice. Jacquie did a fantastic job helping us to pick the right trees and organise delivery. She also provided lots of useful advice on planting and care. Thanks Jacquie!
Alba corner garden sofa set in the sale
We bought a garden sofa set off the shop floor and had excellent service from Yvonne. So helpful, knowledgeable and very friendly. Thank you Yvonne!
Jacquie went above and beyond for us on…
Jacquie went above and beyond for us on our recent visit. She provided very helpful advice on the plants we bought and also advised on suitable soil. She provided us with fantastic customer service, she was really friendly and extremely helpful. Thanks very much for your help Jacquie!
Thay was no scerws to put the legs on…
Thay was no scerws to put the legs on no handles and the staff was ignorant

Reply from Homebase - Hull
Met with Jacquie in the plant…
Met with Jacquie in the plant department, she was very helpful when asked her a couple of questions. Also willing to walk me to part of the store to show me what I was after. Not been in homebase for a long time, very impressed BUT could have done with more till open.
Hessle staff great
I gave a 3 star due to half my order cancelled as we had just set off to collect, however homebase hessle staff member lovely friendly

Reply from Homebase - Hull
Helpful at click and collect desk …
Helpful at click and collect desk very quick service thanks
Pricing of plant missing
Had difficulty in locating price of a garden plant when Jacquie offered to help. Went out of her way to locate the info, assisted with check out and chatted knowledgeably about the plant and how to care for it etc.Exceptional service on a very hot day. Much appreciated.
Amazing member of staff
Amazing member of staff, gave really helpful advice along with ideas. Thank you to Jacquie who made our visit a pleasure.
Order was ready
Order was ready. Was asked if I needed help with it, but Ithanked them and declined. The staff were very helpful .
Easy to order good communication when…
Easy to order good communication when ready easy to collect
Superb Customer service
Bought 4 plants and while taking them to the car the barrow bounced up and 2 plants toppled off, coming out of the pots. We saw Jacquie in the garden centre and she happily let us pick 2 replacements. We realised that it was Jacquie who had helped us choose the right plants in the first place. So thank you and well done Jacquie, you're a star ⭐
Thank you Jacquie
Jacquie at the Hull/Hessle Branch (gardening dept) could not have been more helpful, efficient and, well, nice! She tracked down the pavers I was after and helped me load them. Said pavers are good quality and great value. I highly recommend this store.
Jacquie in the garden centre
Jacquie in the garden centre, was helpful, informative, and nothing was too much trouble! An asset to the Hull store
Great service..friendly assistant many…
Great service..friendly assistant many thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







