The Home Depot Reviews 

Rented a steer skid, personal were friendly and helpful

Used Home Depot for a recent purchase and it was alright. Everything arrived well packaged and in good condition. The packaging was a bit excessive for what I ordered. Solid overall and worth a look.

I would give them a 0 star if it would let me. Deceptive pricing and rude customer service when I ask a simple question. I will no longer use home depot I have started going to lowes Instead.

Home Depot at SHALLOTTE NORTH CAROLINA. I would like to write a comment about my experience with JANE EYRE at Home Depot in Shallotte north Carolina. JANE EYRE helped me with a return of a purchase that was the wrong size. JANE EYRE was very cheerful and extremely helpful. The most impressing skill JANE EYRE showed was her ability to communicate with expertise and friendliness. She showed great service for your company that you would be so proud of.She should help train your new employees and how they react with your customers. I have retired from a medical practice of 40 years and the success of my practice was determined on how we treated our patients.I really hope the CEO of Home Depot sees this review. JANE EYRE is truly a diamond in the ruff find. Hold on to her with both paws she is an exceptional employee and has been with you for a long time. Please recognize her achievements for your business, especially her many years of loyalty. Thank you HOME DEPOT YOUR PEOPLE ARE WHAT MAKES YOUR BUSINESS HEADS AND SHOULDERS ABOVE YOUR COMPETITION!!!

Worst experience I’ve ever had with a company. Bought $6000 worth of appliances. Took a month for them to deliver. Once the delivery driver arrived, they refused to remove the old appliances I paid Home Depot to take away. After speaking with the driver and suggested he call the store, he jumped in the truck and drove away with all the appliances I had purchased. Never took them off the truck. I called Home Depot and they told me they could reschedule delivery a month away. Ended up having to cancel the order and order from Lowe’s. Should have went with Lowe’s to start with. Buyer beware. DO NOT buy from Home Depot. Worst company ever. Very bad experience and I will never spend a dime with Home Depot ever again.

Nothing they said was in stock, was in stock. Had to get delivered.

Placed an order on Monday, 6/15. Order showed item would arrive by Friday, 6/19. Received message that says item is now arriving Saturday, 6/20. All that Home Depot has done, is packaged the item - 4 days to only package the item. The item has not even shipped yet; however, it shows it's being delivered tomorrow. Needless to say that it is more likely than not that they will not deliver on 6/20. It will probably arrive some time next week. Extremely disappointed with the logistical issues. Home Depot is a failure. The store near me does not have cashiers, and it's a mess with huge delays. Trying to cancel the order is useless. They took my money on day 1 though. Total disappointment - but what else is new.

Good experience with home depot , Spoke to Neon was missing a package Helped me solve this problem we need more costumer support like him , Helped me figure this out really fast and honestly couldn’t be more satisfied Again Thank you Neon

I am I Veteran & I'd like get a discount in Home Depot. I'm not great with dealing with my computer

I checked out and the casher never handed me my bag. now Im out 95 dollars. this waas the lilburn georgia store and the cashier was swadashee

If I explicitly type in the size of the pipe I am searching for, I would expect the results to be limited to the specified size. Instead, I am presented with mostly results that have the incorrect size clearly marked. This is an astounding waste of my time, due to the very bad web design of the site.

Extremely Disappointing Experience with Home Depot Delivery Service – Order #H0723-328679

I would like to share my extremely disappointing experience with Home Depot regarding my recent appliance purchase and delivery.
On May 24, 2026, I purchased a washer and dryer from the Brentwood Home Depot store. The products were both LG models:
• LG 7.4 Cu. Ft. Vented Smart Electric Dryer with TurboSteam and Sensor Dry Technology
• LG 7.5 Cu. Ft. Stackable Smart Front Load Washer with TurboWash 360 Technology
At the time of purchase, both units appeared to be in stock, and the delivery dates provided were May 28. The reason I decided to purchase from Home Depot was specifically because the delivery date of May 28 was guaranteed.

I want to emphasize that these same appliances were available at Costco for approximately $600 less. However, I chose Home Depot and paid the additional $600 because I trusted the guaranteed delivery commitment. I had upcoming international travel plans for both my children and myself, and having these appliances delivered on time was extremely important.
When May 28 arrived, the delivery had still not happened by 8:00 PM. I attempted to track the order using the information provided and contacted customer service. I was told that the delivery would be moved to the following day. I explained my travel situation and my concerns, then ended the call.

On May 29, I contacted customer service again and was assured that the delivery would definitely be completed that day. However, despite calling three separate times throughout the day, the delivery still did not happen. During my final call, I was informed that the delivery had actually been canceled by the delivery company.

This was extremely frustrating and disappointing. Throughout this process, I spent many hours contacting Home Depot customer service. I had to call approximately 3–5 times per day, and each call required 25–30 minutes of waiting and coordination.
Later, I spoke with Customer Service Manager Lisa, who informed me that the order had been accidentally canceled by the delivery company. I explained the urgency of my situation, my upcoming international travel, and the fact that I had specifically paid $600 more because of the guaranteed May 28 delivery date.
Lisa explained that the earliest possible delivery date would be June 2. Since I would already be traveling by then, she worked to move the delivery date to June 1.

The appliances were finally delivered on June 1.
Because of this failure, I had to make changes to my travel plans, deal with unnecessary stress, and spend a significant amount of time trying to correct a problem that should never have happened.
After the delivery was completed, Lisa asked me to contact Home Depot regarding compensation. I want to clarify that my concern was never about receiving a $50 or $100 credit. The issue was that Home Depot failed to honor the delivery commitment that was the main reason I chose to purchase from Home Depot instead of a competitor.

The guaranteed delivery date was the deciding factor in my purchase decision, and unfortunately, that commitment was not respected. The situation was repeatedly delayed, communication was poor, and I felt that the seriousness of my situation was not understood.

This experience also made me realize that Home Depot uses third-party delivery providers, and once the order leaves Home Depot, customers appear to have very limited control or support regarding delivery scheduling. The lack of accountability between Home Depot and the delivery provider created a very frustrating customer experience.

Additionally, the delivery personnel who arrived had very limited English communication ability, which made the situation even more difficult to coordinate.
I have been a Home Depot customer and expected a much higher level of service and reliability from such a well-known company. Unfortunately, this experience has been a major disappointment, and because of the delivery issues and lack of accountability, I would hesitate to recommend Home Depot to others for major appliance purchases.

I hope Home Depot reviews this situation seriously and improves the coordination and responsibility between the company and its delivery partners.
Order Number: H0723-328679

I have been living in holiday for more than 6 year in this neighborhood, and I visiting this store near me frequently, i have the best opinion about these employees, very kind and helpful, every time when i need help they are willing for help, thanks to Diana, last time she recommended a pesticide for fleas in my garden, even I bought the best product ever than others, My best wishes for those guys.Sincerely Nidia

Ordered a window air conditioner that was supposed to be delivered on a Tuesday originally. Got a notice today of on a Sunday that it was coming that day. Got a notice on a Sunday that it was coming that day instead. I was already worried because I saw they shipped it with ontrac who is notoriously bad at everything. So I got to notice it was delivered and I had seen no one anywhere, went to the end of my 350-ft driveway and found it sitting on the ground right next to the road. I'm an elderly woman had no one around to move it and had to bother somebody else on a Sunday to drive all the way over here pick up a heavy air conditioner and haul it to my house. The bracket I ordered however was shipped with UPS for delivery later on a totally different day, and had they shipped with a reliable delivery provider such as UPS or FedEx it would have been brought to my home like it should have been. Forget talking to anyone in customer service at Home Depot or Ontrac you're just wasting more of your time because they could care less. Totally unacceptable I will never order delivery from them again.

Today I went to buy at Home depot bank street to buy pave .Then I found Jordon ,who helped me load in my cart and after he helped me to load in my car. As a senior person this was hard task for me. I really appreciate his help. Thank you. 😊

If you buy a washer/dryer from Home Depot they do not list or tell you, you need new valves. They do this because it’s very expensive. I even called & said is anything else needed, no, no.

So I wait 5 hours on a Saturday for installation. Then the installation guy explains we cannot do anything till you get new valves & that Home D knows this.

Just tell the customer the truth. I still would have bought the washer & dryer & most importantly I would have had the valves completed, so everything could have been installed.

Basically I missed an entire Saturday just to find out Home D lied to me. If you are thinking about a new washer & dryer. Get some plumbers out so you can get the best price possible.

There are bad business tactics & then just completely deceiving the customer. That’s Home D. And there are solid competitors. Use them. Maybe they will not deceive you.

Update: Called Home Depot. They do mention the valves “in the how to prepare email”. Under the main bulleted instructions, under all the rules & regulations, is a link to a link. Haha. The best is talking to the customer service people. “We’re sorry you couldn’t follow instructions”. Nor could ChatGPT, Claude, haha. It’s these businesses that make people lose trust in businesses & Home D is sooooo rich. Just help us out. Mention the valves in the bulleted to be prepared for list. I’d at least not have lost a Saturday.

The most horrible credit card on earth. They split a single purchase of two items into two purchases 2 years no interest. The billed 50 per month on the 4500 balance and I paid 100 every month for 24 months = $2400.00. I failed to pay the two items off and now they claim I owe 6100.00 after paying 2400.00. @ 29.9 interest 4500.00 is roughly 1350.00 per year and I paid 1200.00 each year . Now owe 2900.00 more than the purchase = total they claim they are molesting me out of is 4500+2400 pmts+ 2900 extra interest totaling ($9890.00) . Double my purchase price. Don’t fall for their crooked 100% interest deferred plans !!!!!!!! We closed both our families cards and another persons too! He was blown away by how crooked these people truly are.

I scheduled an appointment to have a free consultation for installing plantation shutters. Was expecting Jenny Lee from Rockwood shutters and as I was waiting during the scheduled appointment a Jenny from Home Depot
window coverings sent a message that I didn't confirm and I needed to reschedule. I called to tell her that I confirmed and that I have taken off work and was waiting and she accused me of being confrontational, when I was responding appropriately to the situation. She said she couldn't send a person when I was being confrontational. She clearly escalated because they had no intention of keeping our appointment and she clearly wanted to make it my fault by gaslighting me. I will use another company . This Jenny in window coverings is a dishonest person I don't recommend working with this department from Home Depot. I called in and made a formal complaint

Caulk Tube quality very poor, multiple times I've purchased from many locations and the tube pops out the back. Quality needs to be checked.

Unfortunately I quit shopping at Home Depot online because both the website and the application are nearly impossible to use. They're so extremely slow and the search is useless. I don't know how long you're going to wait before they actually get some programs that can fix this application and the website. I know I'm not the only one that is complained I've read hundreds and hundreds and there's probably more of unhappy past customers. Count me as a past customer