The Home Depot Reviews 

Today is June 11th, I've been trying to buy an air conditioner since May 19th, they lost two orders, Fedex, their delivery service yesterday could not find the delivery address, today they are supposed to make delivery, we'll see. From now on HomeDepot will not be my first source for purchases. Update, they report that the air conditioner has been delivered, it has not. Called HomeDepot, they have agreed to giving me a refund. So, that is the end of this story, HomeDepot is a poor company to deal with, it feels like HomeDepot is a dying company, they such a poor company, it seems they are committing suicide. By the way, Fedex reports that they delivered the package, they did not, they say they got a signature from the recipient, looks like someone, somewhere got a free air conditioner.

We just recently ordered a Janska Professional 48inch 8 burner with griddle double gas range in stainless steel eith gold knobs and handle. The delivery guy was outstanding and kind and helpful. The conversion from electric to gas enhances our fine dining taste. The silver and gold accentuates our urban kitchen. It tastes like cheese when you kiss the silver and it taste like bacon when you kiss the gold! This company is on another level that has ascended to heaven bc our taste buds were so delighted. om nom nom.

After avoiding hd for three years due to significant issues I decided to give them another try. This time the store that I order from, by phone, never delivered the items. The store could only say they can’t do anything and gave me a phone number as my only option. I called it and talked with a good, professional agent with some knowledge. However I still could not get the items because they would now have to charge me 1.5 times the price of the items to get them delivered. I’m a housebound senior citizen and no longer a customer.

I ordered a refrigerator and a dishwasher. The person delivering was rude and the fridge was dented so they took both back. They set a date to deliver new ones and the drivers never came. Had to empty the refrigerator twice and take two days off of work and still have no refrigerator.

Not sure what to do with the car

Just didn't understand why the cashier that didn't help me have to be so rude.. never shopping they again

“Welcome to Home Depot — where customer service is a suggestion, not a requirement.

Today we’ll teach you the three pillars of our store philosophy:

Lie confidently

Avoid responsibility

The manager is ALWAYS in a meeting

Let’s begin.”

As a brand new Home Depot customer, I am extremely dissatisfied with the quality of service that I received. The delivery of my new fridge was rescheduled 4 times for various reasons.

For the first delivery attempt on Wednesday June 3rd, the wrong item was delivered and the delivery was rescheduled for June 4th.

It’s also worth noting that after the first delivery attempt, I was unable to track my order or see any updated delivery dates/times in my Home Depot account. I was solely dependent on calls from the delivery team to determine when the fridge would arrive. Typically they would call with only 5 minutes notice.

On the second delivery attempt, I was then told by the delivery crew that they would be unable to connect my fridge to the valve on my sink because it was not compatible with the water line they had and they would only be able to drop the fridge off or reschedule for another day.

I as the customer had no way of knowing this would be an issue when the fridge was ordered, as there was nothing in the product description that indicated what type of valve was compatible with the water line. As a result my delivery was rescheduled for Saturday, June 6th while I had a new valve installed on my kitchen sink.

For the third delivery attempt, I received a phone call telling me that the delivery truck had broke down and the earliest they could complete the order was Tuesday, June 9th.

On June 9th, the delivery was finally completed. Home Depot did offer a 25% refund of the cost of the fridge for the delays. But between multiple calls to Home Depot customer service and taking multiple days off work for the various delivery attempts, the entire experience was extremely stressful and inconvenient for me as the customer so it still doesn’t seem like enough. Especially considering this is the first delivery I have ever had with Home Depot as a new customer.

I am very reluctant to use Home Depot in the future and am more inclined to look at other companies for home appliance needs after this week long customer service nightmare.

Only use Home Depot if you have no other choice. Doing some renovations. None of the employees want to work. They make excuses like they don’t have it in stock. And you will waste your day hoping someone will help, no one knows anything. They look everything up. Just go online. Look it up yourself and don’t come

I’m extremely disappointed with Home Depot’s so-called customer service.

I purchased an item that was supposed to be delivered last Friday, but it never arrived. When I called customer support, I was told the delivery vendor attempted delivery — which was not true because I was home. Then I was told it would arrive the next day. It didn’t.
The following day, the vendor claimed the lobby door was locked. Again, not true, the lobby is not locked. I was once again promised delivery the next day, and once again, it never happened.

After several calls, I spoke with someone in the escalation department who canceled the order and issued a gift card so I could place a new order. I explained that I urgently needed the item, and she told me my local store had six in stock available for pickup.

I placed the order and waited for the pickup email, only to find out the item was actually being shipped to the store and would take another 3–8 days. When I called support again, I was told there was nothing they could do because the vendor had the order. I was even given a phone number for the vendor that did not work.

Finally, I spoke with Corrina in the Leadership Specialty Ops department. She repeatedly said there was nothing she could do and refused to contact the local store to see if they could provide one of the items they supposedly had in stock.

I’ve dealt with many companies over the years, and when customers experience problems like this, most businesses at least try to make it right. Unfortunately, that was not my experience with Home Depot.

Because of this experience, I’ve decided I will no longer shop at Home Depot and will be taking my business to Lowe’s instead. If you have a choice, I would strongly recommend avoiding Home Depot.

The absolute worst experience ever! Spent over $3000 on new appliances, paid for delivery and installation. The installer refused to install the dishwasher and dropped off the unit. It took a few days to figure out what we could do about installation. After installation we discovered the unit had hidden damage from shipping, or perhaps warehouse damage from a forklift which caused the top of the unit to be crushed against top silverware tray. The Home Depot refuses to accept responsibility for it and refers me to Bosch. Bosch tells me it is a Home Depot issue. Have received the complete runaround speaking to about a dozen people in various departments and various levels of the chain of command. My advice… go elsewhere for your major appliances. Home Depot does NOT provide good service and does NOT stand behind the appliances they sell!

Terrible Service: Team would not connect the water line, they said it was 3 inches too short, I explained to the tech there was extra line under the sink that they just had to pull it a little, they said they could not, we didn't pay for that service. Unbelievable Lazy

I ordered online for the first and LAST TIME. The order took much longer for delivery. I needed to return for a replacement CUSTOMER SERVICE is severely not helpful, he lacked experience then said he would email me the UPS shipping label but he kept saying FedEx! I never received the email so I had to call back 3 days later and spoke with Peter who wasn't much help either, Peter placed me on a silent jold for 5 minutes just to return and tell me the email wasn't sent because it was a "non work day" this makes no sense at all since my first call was on a Friday which is a "work day" Will see if this mystery email ever shows up. Don't use Home Depot for anything online! Less than 1-star rating.

Unfortunately 1 star, the website is so bad. Like if everything's been arranged to make you buy the wrong thing

Unfortunately I had to leave 1 star because you can't leave zero or negatives. The staff is so rude and ignorant and policies are not consistent.
Buying 5 gallon water bottles is $17.99 OR we pay an $8.99 deposit on the bottle and refills are $8.99 after that. Fine, we followed this for years. I asked for a refund on an empty bottle for the deposit back and the cashier insisted they DO NOT give refunds. Her words - "Nope, you own it now" What a scam!! As if I'd pay $8.99 to keep an empty jug! The cashiers DO NOT understand the meaning of the word "deposit"!!!
Please pass this along. I've only gotten 4 family and friends to go elsewhere so far. In this economy, we don't need more expense and incompitence. Shame the scammers!!!!

PLEASE pass this info along

After several bad online experiences with Home Depot, I have officially boycotted them. Every time I place an online order, it is never correct, and returning the wrong items becomes a nightmare.

These are often large, expensive orders, but once the wrong item is delivered, it quickly becomes my problem to fix. I’m required to bring items back to the store, but many of them are too large or heavy to transport. In those cases, I’m told they will be picked up or shipped back, but even then it still ends up being my responsibility to manage Home Depot’s mistake.

I’ve had to schedule multiple pickup appointments, only for them to never show up, even after taking time off work. Other times, I’m left with large items sitting outside for days, trying to package and manage returns that shouldn’t be my burden in the first place.

The entire process has been extremely frustrating. At this point, I’ve decided to stop shopping at Home Depot altogether. I am forever a Lowe's shopper now. I have had nothing but great experiences with Lowe's.

Delivered an extremely heavy product in front of my doorway instead of ringing the bell and putting it on my porch. I have no way to move it. (I tried, almost hurt myself, almost broke my railing.) Called customer service. They will do nothing. It will have to stay there for 4 days until my contractor arrives. I hope the thunderstorm doesn't ruin it.

Shopping on their website is an absolute nightmare.

Purchased the reflective foil/radiant barrier garage door insulation and it came without any directions! Therefore it did not say that you need to leave an air barrier between door and foil or it will not work properly.
So it is not working very good. Have to re do whole door.
Need directions in the kit to address this.

Home depot security doors our trash,its the way there built.You can go to Lowes an do alot better.