The Home Depot Reviews 

Delivered an extremely heavy product in front of my doorway instead of ringing the bell and putting it on my porch. I have no way to move it. (I tried, almost hurt myself, almost broke my railing.) Called customer service. They will do nothing. It will have to stay there for 4 days until my contractor arrives. I hope the thunderstorm doesn't ruin it.

Shopping on their website is an absolute nightmare.

Purchased the reflective foil/radiant barrier garage door insulation and it came without any directions! Therefore it did not say that you need to leave an air barrier between door and foil or it will not work properly.
So it is not working very good. Have to re do whole door.
Need directions in the kit to address this.

Home depot security doors our trash,its the way there built.You can go to Lowes an do alot better.

Hello, I would like to give a positive shout out to my delivery tech Angel, he delivered and set up my washer and dryer with efficiency and a positive attitude, he was knowledgeable regarding showing me how operate the machines. Great service, thank you Angel. 😊

The staff working for the carpet section at the Princeton, NJ store was nice and helpful. They got me a good deal for buying and installing new carpet.

Their plant seeds are awful. The seeds are probably too old and simply do not germinate. You have to spend $1 more ($3) to buy organic seeds, which has a good germinating rate.

27 days for these idiots to process a dot com order.
home depot gets worse all the time. just when we thought the store was bad and IT IS. there on line is worse. back in the day this was a good place to shop.

I bought a Vissani freezer/refrigerator two weeks ago. It was over $600, and it does not maintain a consistent safe temperature. It fluctuates between 47 and 37 in the refrigerator, and 35 and zero in the freezer. I have spent 3 days trying to get help and getting nothing but a runaround with their phone system. When I finally got hold of an agent, I couldn't understand a word they said. They transferred me to Vissani, and no solutions were offered. This is under warranty, but they won't replace it. I have to send it back at my expense before they will replace it - once they've received it. The only other option is for a service tech to come out, but I don't trust this refrigerator. I've already lost over 300 dollars to food spoilage, and I'm without a refrigerator. Lousy customer service and a lousy product and no to lousy solutions. I'm dying from advanced cancer and can't handle the stress of bad customer service and a lousy product. My advice is don't buy anything from Vissani. Home Depot has lost my confidence as well. I'll be sure to tell my family to stick to other stores and other manufacturers.

I have used Home Depot for years and years especially since they put all the Mom & Pop companies out of business.
I am a Veteran and you are supposed to get 10% off. For some reason my phone number won't work yet it says on the app Military Discount Your All Set. Yet every time I go into the store it doesn't work. Usually, the woman at the Pro Desk will understand and apply the discount. However, Today Lauren at the Upper Darby Store was so disrespectful to me and wouldn't give me the discount and said I don't make the rules. I beg to differ Home Depot offers 10% off to Veterans. That is the Rule. It's not working right and they refused this Veteran his much-earned Discount. Maybe those who think freedom in this country is Free better take a good look in the mirror as many of my friends gave the ultimate sacrifice and will never see a discount. So, if you are going to honor Veterans then DO IT! I have Govt Military ID. I have the flag on my driver's license. It's our 250th year as a Free Country Respect the veteran that served so you can do whatever it is you are doing. If Lauren worked at my store she would be fired. No call or reason to be treated like crap by one of your uneducated employees.

A critic on Home Depot contractors. Our 6 year od GS microwave took a crap. Home depot had a sale on exact replacement VLM series. I ordered it from Home Depot for delivery, installatin and takeaway.
They came on Wed took one look and called the office. The office said they can't install anywhere where's there's tile backsplash because they don't want the liability. A crock!
Who doesn't have tile backsplash!
Well, they out up a fuss and wouldn't do it. I toild them to take it back.
Bad experience with Home Depot.

𝘿𝙖𝙫𝙞𝙙 𝙎𝙩𝙧𝙪𝙢 𝙞𝙨 𝙖𝙣 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙖𝙩 𝙮𝙤𝙪𝙧 𝙚𝙨𝙩𝙖𝙗𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩 𝙝𝙚 𝙙𝙤𝙚𝙨 𝙘𝙤𝙠𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙗𝙖𝙩𝙝𝙧𝙤𝙤𝙢 𝙖𝙣𝙙 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙤𝙛 𝙩𝙝𝙖𝙩 𝙝𝙚 𝙞𝙨 𝙖 𝙩𝙚𝙧𝙧𝙞𝙗𝙡𝙚 𝙬𝙤𝙧𝙠𝙚𝙧

The delivery service is awful. I ordered these blinds over a month ago, and they still haven’t been delivered. The estimated delivery date was more than a week ago.

I called customer service last week, and they just told me to wait until the delivery status was updated. I called again today, and the representative said she would look into it and send me an email, but so far there has been no real support or solution.

Home Depot has only made us keep waiting without any guarantee or assistance. I really regret ordering these blinds from them. Our family currently has no blinds in our bathroom, and there is still no expected delivery date.

This experience has been extremely frustrating. I would not recommend ordering blinds from Home Depot if you expect reliable delivery or customer support.

They ruin credit. Always made a payment - when I got close to paying off the card, they lowered the credit limit to less than half of the amount. There was no communication that this would occur or why it happened. By doing this, it appears as though I've maxed out my card, which was never the case...I was no where near the limit. This practice always hurts the consumer - in an attempt to get the consumer to purchase something else, or for punishment for paying the credit card down. Even more interesting is that my credit score INCREASED while I had the card (because I'm paying it off) - so, they cannot use a low credit score as an excuse.

I ordered apart from Home Depot Wednesday being told it will be delivered in two days, being Friday. The part is for an RV. Two days pasted, FedEx said its delayed. it will be Saturday. Saturday NO DELIVER. Called Home Depot, told it will be Sunday. Sunday called Home Depot and put on hold so they could check with FedEx. At this time Home Depot said it was on the truck for delivery. Waited and waited. Called Home Depot again and was told they do not call FedEx. Called FedEx and this time, FedEx said it was just getting to them to be put out for delivery.... ask to speak for a supervisor, all he would say is it could be 5 to 7 days. NO HELP!!!!! We are on vacation, have lost 6 days already, FedEx is a total joke. Worthless... the part was in their hands Wednesday, 24, 2026 in Ohio. Its only a 12 hr. trip to me.

In the paint department in 5/31 around 11:45am I needed some paint advise. Dre answered a question but walked off. I still wanted to now what brush to buy but he left mid conversations i walked with him but he seemed over whelmed. He seem stress and not focused. 2/10 he semed like he didnt care. Said give me a minute but why if we were already talking.
Why should I buy from u? Do better train
Better. Is this a management problem?

Poor customer service, I ordered a storm security door and a custom made entry door. After a very long wait, once installed they were not what I ordered nor selected in the store. The security door was of far less quality than I paid for, and the entry door had a drilled in peep hole that was never inserted. Problem: the drilled hole was not the right size for any of the elements to fit. It was a fiberglass door so they couldn't rectify the mistake. Called the store manager and was passed around from one to the other. I finally contacted corporate. I thought we were making progress but what the offered me in return for their mistake was unacceptable. They stopped all communication after and the issue was never resolved.

I purchased a set of kitchen cabinets on 4/21/26 delivery date was 5/5/26 maybe , was delivered on 5/16/26 it was supposed to be on 4 pallets they piled all up on 2 pallets one broke down and unsafe breaking down overloaded tilted the load of cabinets damaged 4 of them , the cabinets were turned over to H D and a replacement was ordered 5/16/26 now it is 5/30/26 the cabinets may be delivered on June 9 or 11 .
After complaining to chatbots , and live person Home Depot representatives I was told i would have to deal with the Hampton bay co of Dallas tx Home Depot is not responsible, lets see I did not broke the contract of placing the cabinets on 2 pallets instead of 4 , promes of delivery botched time and time again my project fell through the roof $$$ based on their lies and deception delivery and packaging I spent hours talking to chatbots and reps. That went nowhere and Home Depot washed their hands on my $4.000 + purchases that’s the CUSTOMER HOME DEPOT TREATMENT ,NOT RECOMMENDED STAY AWAY FROM THIS IDIOTS

I purchased a makita battery mower with free weed wacker memorial Day sale opened home depot credit card placed order. weed wacker showed up but mower never did called cust service told it is on its way called a few days later another cust service person said out of stock so I'll refund you the money. what the heck so I have a opened weed wacker now I have to repackage for ups to pick up tommorrow thanks for completely inconvienecing me and not giving a crap I am a contractor who spends thousands a year at your store who works on a lot of state jobs who belongs to a union so mabee myself and everyone I can talk into taking their business to menards or Lowe's thank you for nothing.

They wouldn't refund my money fir a faulty microwave. I have also had problems with their generators

have to thanks to an employee name Haydee at HD 4605, Merrifield VA, she always servicial and in a good mood. Its a satisfaction to be treated nice . Thanks