The Home Depot Reviews 

They wouldn't refund my money fir a faulty microwave. I have also had problems with their generators

have to thanks to an employee name Haydee at HD 4605, Merrifield VA, she always servicial and in a good mood. Its a satisfaction to be treated nice . Thanks

Worst customer service ever. They don't deliver as promised, and when you need to escalate because you're a week past delivery date, they put you on hold anywhere from 45 minutes to an hour without coming back to the line, or your call conveniently dropped. Have to call back several times. I have called everyday for 7 days, and no one can explain where my delivery is..just horrible..not to mention, the product is billed on my card, no product.

Home Depot Newark on Springfield Ave is suspect! I paid for 5 panels and 3 poles to have ready for pick up today. Lo and behold I reserve their flat bed truck to go pick up these paid for panels to then be told, “oh there aren’t anymore in stock. We visually picked out the fencing and was told they’d be held til we came to get them. Not you can pay but we may sell them twice! I am livid because now I will have to pay to keep this rental for more time than necessary and use more mileage & gas to pick up at a different location because they do not honor their commitments nor respect their customers! This IS BAD BUSINESS PRACTICES! On top of that they held $150 for the flat bed then when I arrived it was cancelled but my money hadn’t been returned! After reserving yet another one for another $150 hold. That’s $300 they get to take for 24 hours & I’m well aware how $300 can be utilized. This is unacceptable to say the least, and corporate will he hearing from me.

They refuse to send the product after I ordered and paid for it

Worst website in the world. Search for an item and it brings up everything but that item. Exclusion words ( -word) mean nothing and nothing is excluded. Search for "pre-hung interior door" and every door they carry, over 1000, comes up. Also, I have a commercial card, but that means nothing anymore.

I walked into a nearly empty Home Depot at 751 AM. I needed some help. I was looking for a very specific item in a huge store. Fortunately, I ran into Antwone. He was there - demonstrating his willingness to help - purely from his body language and attitude. I knew I could ask him and he would give me the help. He did - I got the best product of its kind in the store at the best price. Price was $2.13 - including tax. Point is that I was NOT someone coming in to buy a $1000 piece of equipment - and Antwone treated me with the level of professionalism and service as if I was. I noticed that on his Home Depot jacket there were multiple badges - like a Boy Scout or a NASCAR Driver. Turns out they were for exceptional job performance and great customer service. No surprise to me. Antwone, and others like him - are the foundations for a great business. Home Depot should be both proud and grateful to have him. He represents Home Depot with complete professionalism. Little things make a big difference. Thanks Antwone!

The Woodhaven Michigan branch is decent as long as you don't have to interact with staff, otherwise "customer service" desk is pretty awful!! I was looking at replacing gutters on a flip home I just bought and needed help picking up a matching color. The young lady at the service desk was lazy, short and plain rude. The manager was no help either.

Great sale on name brand tools bought some dewalt batteries got 2 free tools also purchased 2 power stack batteries twice as much for half the price

I purchased lumber in order to build a 100+ foot fence. The order included posts, concrete and cross members and pickets. I paid 79.00 for the delivery. I was limited to fifty pickets in the order. This amounts to approximately 25 feet of pickets for a 100+ foot fence. I ended up having to make several trips to pick up the other 145 pickets. The people at the local Home Depot did not believe me when I told them of the limit as they had tons of pickets available. There was no shortage, it was just an arbitrary limit. Ridiculous. In the future I will Order elsewhere.

Do NOT order cabinets from here! They have messed up my order several times pushing my project back several weeks. They deliver half of my order then miss the other half. Put in a ticket and they never respond. The call center for customer service is useless. I had to reorder cabinets to complete my project and the SECOND TIME they were missing half of the cabinets delivering the top and not bottom BOTH times marking the delivery as complete. Worst experience ever and will not use them again. Going into 3 weeks and several calls to get the other half of a oven wall cabinet.

I ordered window blinds on-line from Home Depot. When the order arrived one item was damaged. One item was missing. The rest of the blinds were not the correct size that were ordered. I contacted Home Depot (1 hr on the phone) and they told me to put them outside and they would be picked up and credit me for the order. After multiple phone calls 3 weeks later they never picked up the returns. Still trying to resolve and I have a large charge on my credit card bill with no resolution.

Why does the score not surprise me. My landlord bought carpet, asked for quick installation. I had to juggle MY work schedule to accommodate them, move everything in my tiny apartment, and they said nevermind. They said they could do another day, which i can't, but the landlord will be here. Do they want minimal supervision? Are they bonded? Can I trust them? Or do they just not give a crap about working people. Judging by their practices, they don't understand the concept of working people who need to show up for jobs.

Bad Install--basement flooding--3 days of begging for help and they say, "We are closed for the Holiday weekend".

I have 2 feet of water in my basement--flooding ongoing. I can't turn off the water because it feeds my whole resort and I have 50 guests here.
I ask if I can just call a plumber.
Their supervisor says, yes, but we won't pay for that.
So just keep flooding until we get around to calling you.
I am on Day 3 and my other appliances are sitting in a foot of water. My $20K boiler too.

DISGUSTING.

I waited almost 10 days to find out when I'd receive a delivery of $3K worth of flooring. When I did get the call, I arranged for it between 8:00am and 8:00pm on May 23. As of 7:30pm, I still hadn't heard anything. I called the store in Dartmouth, Nova Scotia to see what was up. I was told they couldn't tell me because they can't contact the driver (really?) and that hopefully the delivery showed up before 8:00pm. I asked what happened if it didn't and they said I should call back to see when it would be scheduled again. Seriously? Was also told I "should" get a call for rescheduling after the truck returned around 8:30pm. 36 hours later and nothing. I have no idea where my flooring is and a contractor booked for install. Pathetic.

we went to home depot because our water heater was on it's last leg. first let me tell you about custermer service, what a wonderfull staff. this is store #4640 roosevelt blvd. phila.p.a. we were attended by KAT/&Dajour they helped us out emensly!!!!!

I bought a dishwasher.
I live in Texas.
There is sales tax discount in effect this weekend (memorial weekend).
Home depot would not acknowledge it.
Lowes gave me the discount plus free shipping.
Then the depot said they were not aware of the discount, ìThen flip flopped.
The home depot's new slogan should be " Anything to screw the customer."
This happens regularlly.

My customer service in Home Depot in Bridgeport, WV was superior recently. All the credit goes to long-time employee "Donnie" who went to great "lengths" to help me find a product that could be adapted to my needs for an outdoor project. (He'll understand the "lengths" because I didn't have a hacksaw...if he ever sees this praise review.) Anyway, my simple project completed now thanks to his help and time! Thanks Donnie!

At the Home Depot in Yonkers there is an employee named Arthur who is excellent and very helpful. Very knowledgeable.

I ordered 9 bags of soil and 6 of the 20-inch planter pots. I paid 35 dollars for delivery because the closest Home Depot was 2 towns away. I got the items delivered the next day, and instead of my 20-inch pots, I received 16-inch pots. I went on the website and found out I have to go to the store to return them or get the right items. I went to the store, and the HD associate told me to go get the right pots for an exchange. I couldn’t find them and asked for a refund. I also asked to get refunded for the 35-dollar delivery fee. HD would only refund half of the fee because they said they delivered the soil. My whole point of paying a delivery fee was so I didn’t have to drive 22 miles to the store (I live in CA, and gas prices are ridiculous). Since I still had to do that, what’s the point of Home Depot charging me a delivery fee, but whatever floats HD’s boat, I guess. The associate did say she gave me a discount. So after my experience with online shopping on the Home Depot website, I ended up with a wasted 44 miles round trip, 9 bags of discounted soil I don’t have pots for, a 17 dollar delivery fee, and my poor plants are still sitting in their tiny nursery pots.
It’s not just this time that online orders went wrong. I once ordered stone pavers and paid over 200 dollars but never received them. The low rating is for the online experience. The in-store experience is different. It’s good. When I was shopping in the flooring department, a knowledgeable HD associate explained the difference in MIL between vinyl planks and how it can withstand foot traffic. However, with the world moving more toward online shopping for convenience and buying out-of-stock items in stores, Home Depot’s online shopping experience is not up to today’s standards. I live in a rural area that doesn’t have the big department stores, so I do a lot of online shopping from different stores, and I have to say Home Depot has the worst online service.