Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
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See what reviewers are saying
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A very easy transaction and a very…
A very easy transaction and a very quick delivery many thanks
18 March 2025
Reply from Home Hardware Direct
Good afternoon Maurice
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the website transaction & your product being delivered so quickly.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Poor home delivery options
Dislike the fact that some heave bulky items were not available for delivery.
28 March 2025
Reply from Home Hardware Direct
Good afternoon Tom
Thank you for your 3 star review & comments.
We are unfortunately limited by our courier to what we can ship, this includes weight restrictions & certain product dimensions also.
However, our Troon store can offer a free of charge delivery service on heavier items, this is on orders over £40 & would need to be discussed with the store directly. Details of how to contact them can be found here:
https://homehardwaredirect.co.uk/store-locator/wrights-home-hardware-troon/
We hope this assists you in the future.
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Terrence
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service you received.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Brilliant super fast delivery super…
Brilliant super fast delivery super price good product
27 March 2025
Reply from Home Hardware Direct
Good afternoon Finn
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your product, price and it being delivered so quickly.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Brilliant service
They give excellent service from ordering to delivery and deserve the five stars
25 March 2025
Reply from Home Hardware Direct
Good afternoon Don
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service you received & product being delivered so quickly.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Found the items I required very easier…
Found the items I required very easier in the web site at a good price
25 March 2025
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our website & pricing.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Great price
Great price, and item 'once despatched' was easily tracked with courier. The pressure washer works well, I'm happy with it.
18 March 2025
Reply from Home Hardware Direct
Good afternoon Colin
Thank you so much for your kind words and 4-star rating! We're thrilled to hear that you were impressed with your pressure washer price.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Jackie
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your lawnmower being delivered so quickly.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service you received from your local store.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Isla
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were happy with your replacement delivery being so quick.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Pauline
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your product being delivered so quickly.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Anne
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the price and communication from our team.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
The customer service team have been…
The customer service team have been very helpful, on the phone and email.
I was a little disappointed that when I placed the order it said it was in stock but in fact it was out of stock, I'm guessing that it is difficult when there is possibly a lot of customers placing orders at the sametime.
17 March 2025
Reply from Home Hardware Direct
Good morning Margaret
Thank you so much for your kind words and 4-star rating! We're thrilled to hear that you were happy with our customer service & solution following your item being out of stock.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Lovely drawer knobs
Lovely drawer knows, exactly like the picture on the website.
Really well wrapped so they arrived in perfect condition.
I'm really pleased.
17 March 2025
Reply from Home Hardware Direct
Good afternoon Diana
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the product you purchased & that all arrived in a perfect condition.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Very pleased with service. Thank you.
Very pleased with service. Had what I required and arrived promptly. Have made a note of site for future use.
17 March 2025
Reply from Home Hardware Direct
Good afternoon Andy
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery of your product & service you received.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Decently priced stock
Decently priced stock, quick dispatch, standard courier fees. Works for me.
17 March 2025
Reply from Home Hardware Direct
Good afternoon Mick
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the website pricing, quick dispatch & courier fees.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Gary
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the helpful staff at Brodick & their communication.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Efficient replacement of faulty item.
Initial product received (Flymo 650E strimmer) was faulty. Pickup of faulty item was arranged and a replacement product was sent out, all within one week of initial order.
Staff that I spoke to on the phone were very polite and understanding.
22 March 2025
Reply from Home Hardware Direct
Good afternoon Mr Beresford
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick turnaround of your faulty item.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Quick delivery
Quick delivery, great communication, and outstanding service from the counter staff at Buicks. A real pleasure shopping there.
14 March 2025
Reply from Home Hardware Direct
Good afternoon Mr Ewing
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the Quick delivery, great communication, and outstanding service from the counter staff at the Buicks of Alloa Store.
We will pass on your kind comments and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Yes received parcel quickly.
14 March 2025
Reply from Home Hardware Direct
Good afternoon Isabel
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery of your product.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
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