Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
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See what reviewers are saying
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent.
Great store. I liked very much. Delivery was very good.
I needed a replacement and that was super fast delivery too.
Cannot fault customer services , they were very good.
14 March 2025
Reply from Home Hardware Direct
Good afternoon Sandra
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the delivery & also the quick turnaround of your faulty item.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Kept informed of the order and…
Kept informed of the order and delivery, delivered on time . Well packed and all correct and cost effective. will defiantly use again
13 March 2025
Reply from Home Hardware Direct
Good morning Helena
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the product, packaging & price.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the price of your product & service you received.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Michaela
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery of your product & service you received.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Great Products and Prices
Products were great price cheaper than anywhere else around or online. Came quickly and everything I expected x am ordering more thank you
10 March 2025
Reply from Home Hardware Direct
Good morning Leanne
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the price of your products and delivery was quick.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Paula
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the price of your product.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
All went smoothly
All went smoothly. Easy website for ordering, range of choices and all delivered promptly.
11 March 2025
Reply from Home Hardware Direct
Good morning GP
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the easy website for ordering, range of choices & delivery.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Did exactly what it said on the tin.
4 March 2025
Reply from Home Hardware Direct
Good morning Gordon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed the product you purchased!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Amazing! Faster than amazon!
Better availability of stock and faster delivery than amazon
18 March 2025
Unprompted review
Reply from Home Hardware Direct
Good morning Stephen
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the stock availability & a "faster delivery than amazon".
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Satisfied customer
Really pleased with the quality of the goods and the communication with the team.I’ve fitted the wardrobes with my brother and they look great he is thinking of doing the same using your materials.
Thank you
3 March 2025
Reply from Home Hardware Direct
Good morning Neil
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quality of the goods and the communication with the team.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Satisfied customer
My order from Home Hardware came well-packaged and within a couple of days.
4 March 2025
Reply from Home Hardware Direct
Good morning Anne
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the packaging & delivery service.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Good services
10 March 2025
Reply from Home Hardware Direct
Good morning Nicola
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the good service provided from our website.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Very quick and efficient service
9 March 2025
Reply from Home Hardware Direct
Good morning Robert
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the Very quick and efficient service provided by our team.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Eric
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the ease of ordering, fast delivery & product you purchased.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
I ordered six litres of strong…
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apologetic and promised to send the correct items to me quickly. The next day I received the correct items and I am therefore very satisfied.
6 March 2025
Reply from Home Hardware Direct
Good morning Margaret
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that we solved your problem & quickly fulfilled your order with correct items.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Great product
6 March 2025
Reply from Home Hardware Direct
Good morning Peter
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the product you purchased.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Friendly and efficient staff in the…
Friendly and efficient staff in the Saltcoats branch
6 March 2025
Reply from Home Hardware Direct
Good morning Bridget
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the Friendly & efficient staff in our Saltcoats Branch.
We will pass on your kind comments and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service provided by our team.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Prompt service and delivery
5 March 2025
Reply from Home Hardware Direct
Good morning Mr Knibb
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the prompt service and delivery of the product you purchased.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Excellent customer service
Product arrived damaged despite being well packed. Contacted Customer Service who arranged for a replacement straightaway. Excellent communication from Rob.
4 March 2025
Reply from Home Hardware Direct
Good morning Jane
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that we solved your problem & quickly fulfilled your order with a replacement product.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
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