Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
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See what reviewers are saying
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor communication
No email to confirm the order had been placed or any delivery details.
Disappointing at best ☹️
Extremely good delivery service & product was competitively priced but doubt I will order again
4 March 2025
Reply from Home Hardware Direct
Good morning Mr Howard
We are disappointed to learn you never received our confirmation emails regarding your order.
I can confirm there was one sent on 3/3/25 confirming your order being placed, and shipping confirmation then sent on 4/3/25.
We do advise to check junk or spam folders in any instance to ensure you do not miss these.
We do hope you visit us again soon.
Kind Regards
Customer Support
Home Hardware Direct
Reply from Home Hardware Direct
Good morning Michael
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the product you purchased.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
I bought a flymo mower along with a…
I bought a flymo mower along with a strimmer.
They were good competitive prices.
They were delivered in a couple of days right on time.
Good value, no fuss.
3 March 2025
Reply from Home Hardware Direct
Good morning Joanne
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our website prices & quick delivery service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Allan
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our pricing & quick delivery service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Helpful phone advice and prompt service
Helpful phone advice, item (bell) send promptly
28 February 2025
Reply from Home Hardware Direct
Good afternoon Helen
Thank you so much for your kind words and 4-star rating! We're thrilled to hear that you were impressed with the telephone advise given by our team.
We're always striving to provide the best possible experience for our customers, and we are delighted that this met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Efficient !
27 February 2025
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our efficient service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Excellent service and a fair price
Excellent service and a fair price, perfect thank you.
20 February 2025
Reply from Home Hardware Direct
Good afternoon David
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our service & pricing!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Helen
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our quick delivery service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon James
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our price, and quick delivery service to your local store!
We're always striving to provide the best possible experience for our customers, and we would be delighted to pass on your kind words to the Largs Store.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
No problem with home and hardware
No problem with home and hardware. Problem arises with delivery which was a day late .
26 February 2025
Great staff and good range of products
24 February 2025
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the range of products & helpful staff at the Morningside Store!
We're always striving to provide the best possible experience for our customers, and we would be delighted to pass on your compliments!
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Quick delivery well pleased with the…
Quick delivery well pleased with the creosote it looks good so Thanks
18 February 2025
Reply from Home Hardware Direct
Good afternoon Dianne
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery of the creosote.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Quick delivery (well packed) and great…
Quick delivery (well packed) and great price. Excellent.
24 February 2025
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the price, packaging & delivery of your product!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Great service
24 February 2025
Reply from Home Hardware Direct
Good afternoon Mr Nelhams
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Paul
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our service!
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Rob
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our delivery service from DPD & furniture purchased.
We're always striving to provide the best possible experience for our customers, and we're delighted to know we met your expectations.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Pleasure Palace
Always a pleasure entering the Saltcoats Store as it is awash with Goods, leaving you plenty of choice throughout, and educated Staff to assist you
12 February 2025
Reply from Home Hardware Direct
Good afternoon DB
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our great service and good stock of goods in your local store.
We will be delighted to pass on your feedback to the Saltcoats Store.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Kept me up to date on my order
Kept me up to date on my order. Friendly & helpfull staff. Online order system was easy & straightforward.
20 February 2025
Reply from Home Hardware Direct
Good morning William
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our friendly & helpful in-store staff, and that the online ordering system was straight forward.
We will be delighted to pass on your feedback to the Alloa Store.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Chris
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with your recent purchase and that it arrived quickly.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Great service from home hardware direct…
Great service from home hardware direct pity about delivery dumped outside in pouring rain overnight not happy
19 February 2025
Reply from Home Hardware Direct
Good morning Joanna
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with our service at Home Hardware Direct..
We're always striving to provide the best possible experience for our customers, and we will advise our courier of your disappointment with the delivery service.
We hope this does not discourage you from shopping with us again.
Thank you again for your business.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
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