HomeLuxeInteriors Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers had a great experience with this company. Consumers consistently highlight the remarkably fast delivery service and the extremely careful packaging, ensuring purchases arrive in pristine condition. Buyers are thrilled with the wonderful product quality and fantastic prices, frequently describing their favorite items as stunning statement pieces that exceed expectations. Many shoppers appreciate the helpful communication and easy ordering process, expressing eagerness to make future purchases. However, some people mentioned frustrating experiences regarding unexpected order cancellations, delayed responses to customer inquiries, or items arriving broken due to poor courier handling. A few consumers also reported that certain items failed to match descriptions or suffered from missing tracking updates.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items look chic, stylish, and expensive... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting fast shipping times and... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with their purchases.... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. While... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great bargains compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great delivery and easy to assemble. It’s a great statement piece but the metal frame had small blemishes in places which means I knocked off a star. Given the price point I’m overall satisfied.

Rated 4 out of 5 stars

Ordered 2 matching items, the items arrived on time and very well packed. Unfortunately the items did not match. One was as described the other a completely different colour.

Rated 4 out of 5 stars

Was delighted to find my item needed on this site. Price was very good and all looked well. Then email came to say items were not actually in stock. Refunded quickly and email correspondence was go... See more

Rated 5 out of 5 stars

I ordered a liquid art picture, arrived quickly, packaging was excellent took me ages to remove picture which was good as there was no damage. Picture is beautiful, far better then shown, I am extr... See more


Company details

  1. #367 of 394 best companies in Home Furniture Shop
  2. #210 of 227 best companies in Bedroom furniture shop
  3. #6 of 6 best companies in Flat Pack Assembly
  4. #54 of 56 best companies in Furniture Accessories

Written by the company

Home Luxe offers the latest trends in bespoke beds to fashionable range of sofas. We have a vast range of elegant home furniture. We offer payments through Klarna wich allows you to pay later

Shop With Confidence at Home Luxe

Written by the company

We have a fast home delivery service on most products

Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(756)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality @ affordable prices

I had a fantastic experience with Homelux Furniture Castlewellan. The staff were professional, friendly, and genuinely helpful from start to finish. A special mention to Wayne on the showroom floor – his knowledge, patience, and advice made choosing the right furniture so much easier.

The delivery service was excellent and efficient, with everything arriving right on time and in perfect condition. The quality of the furniture is outstanding, especially considering the very affordable prices.

Highly recommend Homelux Furniture to anyone looking for great service, quality products, and value for money. I’ll definitely be back!

25 July 2025
Unprompted review
Rated 1 out of 5 stars

This company doesn’t deliver what it says it can

We ordered 4 bar stools and paid for them as you do. There was no mention that there could be any issue with the order. However 4 days later the order was cancelled and I received a message saying due to a supplier not being able to count their own stock the order could not be fulfilled, no alternatives offered or call to say why it took so long to find this out. To add insult to injury they say it will take some time to process your refund. If they can’t supply then don’t advertise or at least be honest. I think 4 days to tell me that they have no faith in their own supplier, is very very poor customer service and care. First and last time I will be using this company they will take your money but can’t deliver the goods.

30 July 2025
Rated 2 out of 5 stars

Delivery

On website and invoice I was told I will get my parcel by delivery, but suddenly seller realised that he can't do it, but refusing to give refund as well. Lucky i made purchase through paypal, so hopefully in 3 or 4 weeks i'll get refund.

27 June 2025
Rated 1 out of 5 stars

Awful customer service don't reply

Received a faulty clock, contacted customer service via website for returns label, got no response. They do not answer the phone either. Totally disappointed and left out of pocket with this company. If something is wrong with the product then don't expect any help or assistance!

4 July 2025
Rated 1 out of 5 stars

Definitely nothing “luxe” about this company

Placed an order 26/6 , as with most companies who are more focused on £ than service they were quick to take my money however definitely in no rush to supply item. Two emails later no reply , no update … definitely a company to avoid , let’s see how quick they will remedy/ refund .

3 July 2025
Unprompted review
HomeLuxeInteriors logo

Reply from HomeLuxeInteriors

Hello
Email was responded to next day.
Sorry we can see your order is still in process and item is out for delivery next week.
Please let us know if you would like to cancel the order by email.

Rated 5 out of 5 stars

I was amazed at how quick it was…

I was amazed at how quick it was delivered. It was so prompt with clear tracking. The packaging was so secure which kept the item perfectly protected. Very happy with the item! Five stars!

25 June 2025
Rated 5 out of 5 stars

Love ordering from Homeluxe interiors

Love ordering from Homeluxe interiors, always speedy delivery, all items arrive immaculate and fabulous packaging, really secure and makes sure the products are kept safe in transit. I’ve ordered numerous mirrored and framed art from here all arrived safe and sound. Fabulous service all round 🤩🤩🤩🤩🤩

2 June 2025
Rated 5 out of 5 stars

set of 3 heart mirrors

My set of 3 heart mirrors are gorgeous! Excellent quality and so pretty. They were wrapped really well in a lot of bubble wrap and cardboard to ensure a safe arrival. Very impressed from order to delivery and will definitely order from this company again

30 May 2025
Rated 1 out of 5 stars

Totally wrong description sadly I…

Totally wrong description sadly I ordered a black and gold picture in a black and gold modern frame but have been sent a black and gold picture in a silver frame and it’s awfull tried ringing shop for hours but no answer need information on how to return

21 May 2025

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