The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
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See what reviewers are saying
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer t... See more
Company replied
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dres... See more
Company replied
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... See more
Company replied
Company details
Written by the company
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contact info
China
- www.homrain.com
1.5
Bad
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The dress was for our granddaughter's…
The dress was for our granddaughter's Homecoming dance we paid the extra to get it here in plenty of time, but it didn't of course and when it did it was ugly and wouldn't zip easily it would get snagged in the middle. The school did however have to change the date because of Helene coming. But we emailed Homrain several times back in forth trying to get a full refund except for the dang shipping which it wouldn't had been here in time anyways. It has been 3 weeks and still no refund. Please don't order from them
9 October 2024
Unprompted review
Reply from Homrain
Dear Customer,
We apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. You could get back to us with your order information?
Looking forward to your response.
Sincerely
Homrain Customer Care Team
They do not respond to refund requests
They do not respond to refund requests! Funny that they are fast to respond to other questions and then offered me 10% of what I paid for the dress. It was $150! No way. The dress was cheap, no tags
On it, not what the pictures looked like at all.
23 October 2024
Unprompted review
Reply from Homrain
Dear Yvonne,
We are sorry for the inconvenience. Your order number is WBHRUSSL3628. Regarding the negotiation of partial refund, we have provided options considering that customers need to pay for shipping when returning the package. These options are only for customers to choose. If customers insist on returning the package, we will provide the address for return.
We checked our chat records with you and found that we have provided you with the return address, but you have not provided us with the tracking number of the return package. Please send us the tracking number by email. We will refund you after we receive and confirm that the package is correct.
Have a good day!
Sincerely regards,
Homrain Customer Care Team
Complete scam. Dress didn't even have tags and was not as described.
The dress was not as described, no tags, unacceptable to wear. Dress was never used after receipt. Upon request for refund, various tiny amounts were offered. When finally offered a full refund, the dress was sent, postage paid by me, with photos of the dress, a tracking number, and pictures of receipts. I was refunded $10 of ~ $161 and now there is no response about the remainder of the refund weeks later.
17 September 2024
Unprompted review
Reply from Homrain
Desr Customer,
We are sorry that you are not satisfied. Most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you will get. We are confident in the similarity of the dresses. The size of each dress will be strictly checked twice and photographed for archive. We have checked the dress you received and we are sure that we sent you the correct size dress.
Finally, for the refund issue, we hope to understand your situation specifically and provide better assistance, but after checking your username, we cannot find your order number. We will be grateful if you can provide us with your order information, and we will also process your order as soon as possible. Looking forward to your reply.
Have a good day!
Best regards,
We hope to hear from you soon!
Homrain Customer Care Team
do not trust- they will not respond to your refund requests
I ordered a dress that was supposed to arrive quickly but it took too long and did not arrive in time so I could not use it. I immediately contacted the company two weeks before the dress was intended to arrive to let them know and received a reply that they would gladly refund me upon shipping the dress back. I did everything they asked including sending a picture of the dress in perfect condition (unopened) with the receipt, tracking number, and never received a reply. I have emailed the support email address that they provided three times since they had received the dress and still haven't received a response.
9 September 2024
Unprompted review
Reply from Homrain
Dear Meredith，
We sincerely apologize for any inconvenience or frustration your experience has caused you.
Thank you for raising your concerns about refund processing times. We understand how important it is to receive your refund promptly and apologize for any inconvenience this delay may cause. While we work hard to process refunds as quickly as possible, the time it takes for the funds to reflect in your account may vary depending on your bank's processing speed and any additional verification steps they may take.
Refunds can take up to 15 business days for credit card payments and 1-3 business days for Paypal payments. Please note that processing times vary depending on your bank and PayPal.
Please note that for orders paid via Afterpay/Klarna/Paypal (4 instalments):
If you have not paid your balance, the refund amount will be deducted from your balance. If you paid your balance before your return was processed, the refund will be credited to your original payment method. It may take up to 14 days for the refund to reflect on your Afterpay/Klarna/Paypal card.
We have sent you an email regarding your situation so that we can discuss it further with you and see what solutions we can come up with. Please check back at your convenience. We hope to hear from you soon!
Homrain Customer Care Team
Horrible
First, shipping was NOT 6-10 days but took 3 weeks. Then the dress was absolutley terrible quality. Then, after reading the return policy, I had 7 days to return from delivery. I contacted them on day 4, 5, and 6 with zero response. Please do NOT order from them
3 October 2024
Unprompted review
Reply from Homrain
Dear Carrie,
We sincerely apologize for the difficulties you are experiencing. We would like to kindly remind you that each of our items has specific processing times, which are clearly indicated on the product page. The total time to receive your item includes both the processing time and the shipping time. We genuinely appreciate your business and are committed to doing everything possible to restore your trust in our company. We have found our customer service staff has processed your refund on October 10th.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Homrain Customer Care Team
If you want to be scammed
Not only was one of the dresses I purchased cheap shiny plastic, when I tried to return and get a refund they came back three different times with other options that were unacceptable. The fourth time they finally said they would give me a full refund. I paid $25 to ship the dresses back. They got the dresses almost three weeks ago now and they refuse to answer any of my emails and I have not been refunded and now out over $200. Suspiciously my debit card had a $500 fraud charge afterwards as well. Horrible customer service, and a scam.
10 September 2024
Unprompted review
Reply from Homrain
Dear Skye,
We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that we take the quality of our items very seriously, and we regret that our clothing did not meet the high standards we strive for. Your feedback regarding the products has been forwarded to the relevant departments, and we remain committed to maintaining uniform standards to ensure the quality and consistency of our items as depicted in our images.
We have processed your refund today. We apologize for the delay in addressing your concern. Please rest assured that we are a legitimate website and are committed to providing you with the assistance you need. Thank you for your understanding.
Homrain Customer Care Team
DO NOT ORDER!!
DO NOT ORDER!!! I ordered my daughters HOCO dress on Sept.13th...paid 17.99 plus shipping insurance to receive it within 6-10 business days. What a JOKE! It is now October 1st and chances are the dress will not arrive in time for the dance. Now we will be stuck paying for another dress and probably won't get any of our money back. I hVe written several times, but honestly I have no faith in the responses I have received. We will never buy from this company again...shady shipping shenanigans, and unfulfilled promises. Thanks so much to Homrain for absolutely nothing! Fingers crossed it will arrive by This Thursday...14 days after ordering and paying extra for shipping. SO FRUSTRATING!!!
1 October 2024
Unprompted review
Reply from Homrain
Dear customer,
Thanks for the feedback. We want to assure you that we are working diligently to get your items to you as soon as possible. We sincerely apologize for the difficulties you are experiencing. We would like to remind you that each of our items has specific processing times, which are clearly indicated on the product page. The total time to receive your item includes both the processing time and the shipping time. We appreciate your patience as we work to resolve your issue, and we assure you that we are a legitimate business committed to serving our customers. If you would like to initiate the return process, please feel free to reach out to our customer service team at support@homrain.com. Our return policy is designed to be transparent and straightforward. We also kindly ask for your understanding in clarifying any misunderstandings. Thank you for your cooperation.
Homrain Customer Care Team
Do not buy from this site…
My daughter received her hoco dress and it is not at all like the picture. The fabric is seriously cheap, very poor quality. Do not believe the dresses are “made to order” as they indicate elsewhere. It is clearly mass-produced in a factory. I emailed to return but probably will not be able to based on the returns I read on-line. We missed our 7 day window due to hurricane Helene here in FL. I’m not optimistic about getting any money back. I wish my daughter read the reviews before purchasing. Awful.
29 September 2024
Unprompted review
Reply from Homrain
Dear Autum,
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced regarding the quality of the dresses you ordered. Your satisfaction is very important to us, and we certainly do not want you to feel obligated to keep items that do not meet your expectations.
We take the quality of our items very seriously, and we regret that our clothing did not align with the standards we aim to uphold. Please rest assured that we have forwarded your comments to the relevant departments, and we are committed to maintaining uniform standards to ensure that our products consistently meet the quality depicted in our images.
We also found that you would like to keep the item and we really appreatie it. Your refund was processed on October 12th. Thank you once again for your valuable input.
Homrain Customer Care Team
Don't order from this company
Don't order from this company. We received our item & were not satisfied. We requested a return for a full refund within the seven day timeline as stated in their refund policy. They offered a 10% refund and to keep the item. I saw others complain of this, so when I requested the refund I specifically ask they not do this and just send the return info. They still did. I'm sure it will be weeks before we can return if they ever do it. They will not provide a phone number either. Save your time and money.
26 September 2024
Unprompted review
Reply from Homrain
Dear Victoria,
We sincerely apologize for any misunderstanding. Please rest assured that we are not rejecting your return, and our return policy is clear and accessible. We just would like to explore the possibility of you keeping the product. Since you would be responsible for the shipping costs, we wanted to offer you a partial refund if that would be agreeable to you. We are currently undertaking significant enhancements in our customer service, quality, and logistics departments. We sincerely wish to assist you in resolving your issue as quickly as possible. Please feel free to reach out directly to support@homrain.com regarding this matter. Thank you for your understanding.
Homrain Customer Care Team
Do NOT order from Homrain
Do NOT order from Homrain. I ordered my daughter’s HOCO dress and received it in the time frame I needed. However, the dress fits horribly - the top is way too big and falls off her shoulders, the bottom is super tight and rolls up. This dress would become a belt if we kept it - embarrassing for a 15 year old!
I never received an email confirming order or anything but what PayPal recorded.
I emailed for a refund. They responded offering 10% off (what a joke).
I emailed again asking for a full refund. They responded with how about either 30% off or store credit?
I responded again with NO I WANT MY MONEY BACK PLEASE.
Now I have to get my credit card company involved to get my money back.
Don’t waste your time or money with this shady, untrustworthy company. I wish I would’ve read these reviews before ordering!
29 September 2024
Unprompted review
Reply from Homrain
Dear Kelly,
We sincerely apologize for any inconvenience or frustration you may have experienced. We understand that our unique styles and designs can lead to slight variations in sizing across different products. This is often due to certain styles being designed for a more relaxed or fitted look, which can influence the overall fit of the garment. Please rest assured that we have forwarded your valuable feedback to the relevant departments. Additionally, we have reviewed your order and noted that you have already been in touch with our customer service team regarding the return of the item. We have processed your refund today.
May you have a good day!
Kindest Regards,
Homrain Customer Care Team
The dress we thought we were buying…
The dress we thought we were buying based on the online web image was not the dress we received. It's a knock off to a label dress.
25 September 2024
Unprompted review
Reply from Homrain
Dear Customer,
We sincerely apologize for any disappointment you may have experienced. We would like to assure you that most of the dresses listed on Homrain are designed and photographed by our team, and we strive to provide an accurate representation of our products. We take great pride in the similarity of our dresses to what is displayed.
Each dress undergoes a thorough inspection process, including size verification, and we maintain photographic records for reference. If you believe that you have received an incorrect dress, please do not hesitate to reach out to our service team. We are committed to finding a fair solution for you.
You can contact us at support@homrain.com.
Wishing you a wonderful day!
Kindest regards,
Homrain Customer Care Team
Misleading Policies
DO NOT PLACE AN ORDER WITH THIS ONLINE STORE!!!!
My granddaughter placed an order for a homecoming dress on 09/12/24 with express shipping which was 2-3 days for an additional $17.99. When my daughter inquired about the shipping information she was informed that the it talked 7-10 days for the the order to be processed and then the express shipping would be available.
This information was not clearly stated when the order was placed. Due to the dress not being shipped in time for Homecoming the order had to be cancelled and a different dress had to be purchased. When my daughter cancelled the order and inquired about a refund they stated they would only refund 50% and the express shipping.
This is INSANE when a company fails to be transparent on their policies. Taking advantage of our young adults during a time in their lives when they should not be targeted as easy prey for financial gain.
12 September 2024
Unprompted review
Reply from Homrain
Dear Cynthia,
Thank you very much for taking the time to leave a review! Please note that all dresses are made to order, including standard sizes. Have you had a chance to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from? The total order time consists of the tailoring time plus the shipping time. Typically, tailoring takes 7-12 business days, and shipping takes 3-10 business days. Additionally, due to the prom season, our tailors are working diligently to ensure timely delivery, and we will do our utmost to expedite customers' orders.
We appreciate your feedback regarding our cancellation policy, and we understand that it may not meet your expectations. We want to assure you that our policy is clearly outlined on our website to maintain transparency. Please know that we are committed to providing honest service to our customers. We invest significant time and effort into processing your order, and we kindly ask for your understanding regarding our policies.
If you have any other questions or need further assistance, please do not hesitate to reach out to us at support@homrain.com. We are always here to help. Thank you again for your understanding!
Homrain Customer Care Team
If I could leave 0 stars I would
If I could leave 0 stars I would. This was a terrible experience with terrible customer service. We ordered a dress in 2 sizes for my daughter. The dresses did not fit her as they were too short. They offered us a discount to keep the dresses. After numerous emails back and forth about discounts for keeping the dresses we didn’t want, they understood we wanted to get a refund and said to send the items back and they would issue a refund. We paid to ship the dresses back with tracking as they instructed and they have since ghosted us with no response or email updates when asked. We can see the item was returned and we they have still not refunded our $250. And of course there is no number to call only email!
3 September 2024
Unprompted review
Reply from Homrain
Dear Sarah,
We sincerely apologize for not being able to resolve your issue in a timely manner. We would greatly appreciate the opportunity to understand your situation better and provide you with the assistance you need. However, upon reviewing your username, we were unable to locate your order number. To assist you further, we have sent you a message requesting your order information. We look forward to your response. Thank you for your understanding.
Homrain Customer Care Team
AWFUL
If I could give 0 stars I would! The dress we ordered was too big. I tried to get information to send it back and they don't have a return policy (shame on me for not checking this out). I had to contact them multiple times before they said that I could send the one I had back and they would give me 100% off coupon. I had to jump through a lot of hoops to meet their return requirements. They have had the dress back now for over a week and I have sent 2 emails and NO RESPONSE. They stole $130. My daughter doesn't have a homecoming dress for her Senior year and I have never been so sad at how rotten people/company's can be! DO NOT ORDER FROM THIS PLACE!!
13 August 2024
Unprompted review
Reply from Homrain
Dear Susan,
We regret any inconvenience or frustration that your experience has caused you.
We apologize for the delay in our response and for not addressing your issue in a timely manner. We have just sent you an email containing your coupon code. Customer satisfaction is our top priority, so we appreciate you taking the time to return the item and provide feedback. We will take your comments into consideration as we continue improving our products and services.
If you have any other questions or concerns, please do not hesitate to contact us again. Thank you again for shopping with us and allowing us to make things right. We hope to have the opportunity to serve you again in the future.
Homrain Customercare Team
I gave them a 2 because the dress we…
I gave them a 2 because the dress we received was gorgeous. We contacted them a couple days after receiving due to the dress being too small. All I wanted was a refund and to send dress back so I could order correct size. They emailed me twice with offers of keeping the dress and receiving a partial refund. The dress is too small so it does me no good. They have since stopped communication. I'm so sad because the dress really is wonderful, just needed it bigger.
3 September 2024
Unprompted review
Reply from Homrain
Dear Sheila,
Thank you for contacting us regarding the sizing issue with your recent order. We sincerely apologize that the item did not fit as expected.We are sorry to hear you do not satisfied with our product. We totally understand that sometimes standard size item may not fit will as customized items.
We have checked the email records between you and us. We have successfully processed the refund for you and thank you for sending the item back. Customer satisfaction is our top priority. We will take your comments into consideration as we continue improving our products and services.
If you have any other questions or concerns, please do not hesitate to contact us again. Thank you again for shopping with us and allowing us to make things right. We hope to have the opportunity to serve you again in the future.
Homrain Customercare Team
Received completely wrong item!
I was sent the completely worng dress- wromg size, color and style - then what I ordered. I was out of town when package arrived so as missed the 7 day cut off, Homrain said I could not return.
3 August 2024
Unprompted review
Reply from Homrain
Dear Carol,
We are sorry to hear that you received the wrong item. We strive to fulfill orders correctly, but we may encounter some problems during fulfillment. We will report this situation to the relevant departments and do our best to reduce the occurrence of this problem.
Finally, we've sent you an email so we can discuss this issue with you further and see what solutions we can come up with.
Please check it out at your convenience. We hope to hear from you soon!
Homrain Customer care
Scam. No customer care!!!
I bought a dress, which didn’t fit right and want to send it back. They never respond on email and there’s no customer care. It’s a scam!!!! I’m pretty stressed out to get in contact with them! Bought in may, no response in may June July
IT’SA SCAM!!! DON’T BUY HERE!!!
Most interesting detail is that everybody got a reaction on their review by Homrain. Not even one did change their review by…’ after having contact, we found a solution. ‘ On my review they even forgot to react. No reaction so far. But if,… I definitely let you know. Until then: DON’T BUY, IT’S SCAM!
Reply to homrain:
Name: M. Menzo
BESTELLUNG WBHRDE1731
Hope you’re serious this time
28 May 2024
Unprompted review
Reply from Homrain
Dear Martine,
We are sorry to see that this experience did not meet your expectations.
We've spent years designing and perfecting styles that fit different body types. We appreciate all feedback we receive. Therefore, your request has been sent to our design team and will be reviewed and considered.
At the same time, next time you are not sure which style is best for you, you can also send a request to our customer service. We are more than happy to provide customized advice.
In addition, in order to meet the different needs of customers, we usually provide multiple options as solutions to speed up the return/exchange process and save customers' time. Of course, we also support full refunds, which is an option available to our customers. We respect our customers' choices and decisions.
Finally, we would like to specifically investigate your situation and provide better assistance, but after checking your username, we were unable to locate your order number. Therefore, we have sent you a message and we would be grateful if you could reply to us with your order information.
Looking forward to your reply.
Homrain Customer Care
I am writing You million mails
Customer service is bad but dress came good fit well.
29 June 2024
Unprompted review
Reply from Homrain
Dear customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Homrain Customer Care
Terrible!
Terrible!! Do not order anything from this company. They do not give refunds and try to bargain with you on the amount they are willing to refund (10% of purchase amount) . They do not honor their refund policy whatsoever. I ordered a dress for my daughter that was not at all as pictured and POOR quality. I did not get my money back despite being within the 7 day returns window
Awful….DO NOT ORDER!!!
4 June 2024
Unprompted review
Reply from Homrain
Dear Christina, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
In addition, due to the high cost of returns, we offer customers the option of keeping the garments for a partial refund. If customers still want to return the goods, we provide customers with a return address. We noticed that our staff had already provided you with a return address on June 7.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
Homrain Customer Care
Beware, scam  alert
horrible customer service, I did not receive the jacket that was supposed to be part of the three-piece suit for the prom. This was their mistake and it ruined my son's prom. We were forced to look for a backup at the last minute, which cost me more money. They tried offering me 20% discount or a partial refund. PayPal has already resolved the issue by giving me a full refund, but that's not what I wanted. I just wanted the jacket to complete the full set. It took them almost two months to respond to me, which is unacceptable. I tired leaving a review on their website and they blocked my email some how but it sending me a code that never appeared in my email. Such a horrible experience. All they needed to do was send me the jacket, and everything would have been resolved. Instead, they took several weeks to respond and wasted my time by asking for proof, and even after I provided it, they still did not resolve the issue. Beware of this scam
26 May 2024
Unprompted review
Reply from Homrain
Dear customer,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
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