The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
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The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer t... See more
Company replied
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dres... See more
Company replied
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... See more
Company replied
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
China
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
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BE AWARE - they do not give refunds < complaints
My son order a suit for Prom, but it did not fit. They gave us the Run around. He email them within 7 days and they kept asking the same questions over and over even after he provided info
1. what is the size
2. send pictures of suit
3. send picture of the size of suit
This is a SCAM and it breaks my heart because he worked hard for his monies and they NEVER refund or sent him any monies back. It is sad how China does us and we fall into their crafty ways and trust their word. I pray that International eCommerce does something about these websites. I will continue to keep in contact with International Consumer -type in econsumer - gov (use a "dot") not able to put in link

Reply from Homrain
Received the dress I ordered about 2 weeks later. Had a patch of sequins missing. After several attempts to return, I’ve gotten zero communication.

Reply from Homrain
We ordered a prom suit on April 5th with expedited shipping as the prom date was 4/13. Order WBHRUS00004107
-I sent first email (as there is no other way to contact) on 4/09 concerned that the order had not shipped explaining that it was needed for 4/13. (Side note: no replies to any emails in any folder, I’ve checked everything).
-a shipping notification was sent on 4/14, which was useless to us as it was post prom.
-I’m not sure when the package actually arrived as I was traveling for work, but when I opened it up to see how to return there was absolutely no paperwork or instructions. So I reached out via email again on 4/24. No response. Again.
-sent another email 4/26, no response (and, yes, I checked the spam folder. . I plan to see if the credit card company I used might be able to help me.
-I am writing this in hope that it helps other people avoid this issue.

Reply from Homrain
ordered my dress March 30. Got order number. Haven't gotten anything else since. Sent 2 messages asking for update. Nothing. need by end of next week, doubt I'm getting it. Time to look for another dress.

Reply from Homrain
HORRIBLE customer service!! DO NOT ORDER FROM THIS COMPANY. The dress was beautiful, but didn't fit my kiddo. Tried repeatedly to contact customer service to return it. NOTHING!! I sent the dress back (along with all the emails I had sent them), still nothing. Only heard back from them when I put a dispute in with my credit card.... Still have not received my money back and it has been close to 3 months.

Reply from Homrain
Ordered a dress for my daughter for her formal, dress came but the size was way off and looked nothing like the photo. I have tried contacting them over a week to return the item, meaning you have to wait on emails for returns, and have already purchased another dress from them. I haven't received any info, on getting it returned. The customer service is horrible, being email only. I would not recommend.

Reply from Homrain
This company is a scam.
I ordered this dress for my prom. On the website it said it would be here a week before my prom. It did not come in time even after contacting them. I had to order another dress. I wasted my time waiting for this dress.

Reply from Homrain
Bold in a Black-Tie Event
I made an online purchase from this store for a black-tie styled dress for an upcoming charity event. It went beyond my expectations. The dress fitted like a glove and emphasized my best features. I was awestruck by the intricate detailing and premium fabric quality. I paired the dress with a diamond-clad necklace and a pair of statement heels, looking nothing less than an actress on a red carpet. I have recommended this site to all my friends.

Reply from Homrain
Misrepresented delivery date when placing order. I paid for expedited delivery on 2/25 since I needed this for an occasion. I sent email looking for a delivery update and received a generic response saying it’s still processing and would let me know once shipped. As of 3/7 no response. I emailed them twice asking to cancel and provide me a refund and they refuse to respond so I called my credit card company to dispute the transaction. Do not order from here! Scammers

Reply from Homrain
I didn’t buy from them yet they are using a picture of my in their website to sell a dress for $130 when the dress is $850 from Sherri hill. I do not want to be associated with this false advertising. The reviews on their website are also fake, they have screenshotted pictures of my friends and put fake names saying they love the dresses.

Reply from Homrain
The dress I received was nothing like I saw online and did not fit despite getting the absolute smallest size. IT WAS HUGE! They were not willing to let me return the dress even though it was unworn except when I tried it. STAY AWAY!!

Reply from Homrain
Do not buy!!!
Ordered what looked like a beautiful dress online for my daughter’s dance. The dress took two weeks to arrive - the dress was nothing like the photo. I paid $145.79 for an ugly cheap quality dress. The design pattern, color, material, and sequins were nothing like the photo. The sequins were falling off all over the floor as she opened the bag. No tag on the dress which seemed very odd. Needless today say - Extremely disappointing and I would never purchase from them again. My daughter was very upset. I’ve contacted them to return the dress and I’m still waiting for a response. There is NO phone number to call only email. Do NOT purchase from them!!! Apparently- multiple people are having the same issues. This company doesn’t even deserve a star !

Reply from Homrain
The dress I ordered was sent back by the postal station before I could pick it up. I've contacted the support mail three times, all of my mails were ignored. I never received an answer or a refund. DO NOT BUY
Edit June 2024: I was recently contacted by the support department and offered a refund of 40%, then 40% and a voucher for the remaining 60%. After I said that was not acceptable to me, I was finally given a full compensation. I do hope they keep more on top of their customer support than in the beginning of this year.

Reply from Homrain
This company does't deserve any star. The dress picture doesn't look at all like the dress they sent. It was so ugly that my daughter didn't even try it. This company is an scam. The material is horrible and it looks like it's handmade by a little kid. Horrible quality. The dress doesn't have any label so you don't know where is it made or if its new? The company made me paid to ship the dress back, shipping cost was $8 and the also charged me $18 for their shipping, which is double than real shipping cost. So they also scam you on the shipping. They shouldn't charge shipping when you don't receive what you bought. SCAM DO NOT BUY. I wish I could post the pictures. I wrote a review on their website and they never posted it. So even their reviews are fake.

Reply from Homrain
If I could give this company zero stars I would. I emailed them to check the status of my order and when they wrote back saying it would arrive the day before homecoming I requested to cancel it. They even asked me in my email if I’d like to cancel it. I NEVER heard back from them and never received a refund. I now have a $100 homecoming dress in my closet that I didn’t wear! Do not buy from this company!

Reply from Homrain
Ordered a homecoming dress for my daughter. In took 32 days to come in missing homecoming. To make matters worse it was tailored wrong and would not have fit anyway. To make matters even worse. They refuse to do a return.
This is the Chinese stealing out money and out information. They need to be stopped and stopped now. These people at Homrain.com are total POS. Don’t buy from them
11/2/2023

Reply from Homrain
Those 5 star reviews are BS. They don’t deserve a star period. Please don’t not buy from HOMRAIN. Believe every single one of those 1 star reviews. The photos being advertised doesn’t look anything close to the product. I immediately tried to get a refund once I received my package. The refund process has been a joke. Still waiting to get my $236.00 refunded.

Reply from Homrain
Absolutely horrible. This company is a joke. It's coming from out of the country, and you can never speak to a human. My expedited shipping for the dress I ordered came 2 weeks late. Cannot reach a soul for support.
I'm extremely dissatisfied and annoyed. DO NOT ORDER FROM HOMRAIN. The dress is ugly, not what it looks like online.

Reply from Homrain
DO NOT ORDER FROM HOMRAIN! I got the dress I ordered in the timeframe they stated but it should have been a 14 and it’s not even close. It’s more like a 6. Material was cheap. I emailed to start the return process and all my emails were answered UNTIL they received their dress back, then silence! They got their product and I’m out the $150! I’ve sent numerous emails to no avail! Don’t waste your money!

Reply from Homrain
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