Hoseasons Reviews 

62,317
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to use, making the entire booking process remarkably smooth and easy. People also genuinely appreciate the welcoming staff and the fantastic holiday locations available across a wide range of properties. Travelers note that everything from short breaks to family trips is well supported by clear pre-arrival details. However, some customers also noted frustrating issues with last-minute booking cancellations or incorrect information regarding their chosen accommodation. A few other people also felt that customer support could be unhelpful when trying to resolve these unexpected problems.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is very easy,... See more

Holidays

Clients share positive opinions on holidays, noting that booking is seamless and offers a great range of... See more

Staff

Consumers find staff to be positive, helpful, and welcoming across different departments. Reviewers... See more

Website

Reviewers highlight positive aspects of website, noting that booking online is simple and the platform is... See more

Location

Customers had positive experiences with location, noting that the sites are situated in beautiful areas close... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 4 out of 5 stars

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the ow... See more

Rated 5 out of 5 stars

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees! All sta... See more

Rated 5 out of 5 stars

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily a... See more


Company details

  1. #22 of 35 best companies in Vacation rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Explore cottages
Boating breaks
Holiday parks
Visit Hoseasons

*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62k reviews

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4.5

All reviews

(62,317)

11,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book

Easy to book

10 August 2026
Hoseasons logo

Reply from Hoseasons

Hi there, thanks for your feedback. We are glad to hear you found it easy to book with us and hope you have a wonderful holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

A very helpful and polite lady…

A very helpful and polite lady (Beverley) answered all my questions and booked my holiday for me on the phone.

17 August 2026
Hoseasons logo

Reply from Hoseasons

Hi there, we're so pleased to hear that our team member was helpful and polite in answering all your questions and booking your holiday. We hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Always easy and simple to search and…

Always easy and simple to search and book.

10 August 2026
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Reply from Hoseasons

Hi Jemma, thank you for your feedback! We're happy to hear that you found the search and booking process straightforward and simple. We hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book. Plenty of choice. Varied prices but plenty within my range.

11 August 2026
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Reply from Hoseasons

Hi there, thank you for your wonderful review! We're so pleased to hear that you found the booking process quick and easy, and that our wide selection of options and varied prices met your needs. We appreciate your positive feedback!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Everything went as it should staff…

Everything went as it should staff helpful and had answers to our questions caravan clean and tidy nice stay would book again

12 August 2026
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Reply from Hoseasons

Hi Steven, thanks for your feedback. We're happy to hear that our staff were helpful and that your caravan was clean and tidy. It sounds like you had a lovely stay, and we would be delighted to welcome you again.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Very easy to book

12 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Cheryl, thanks for your feedback. We are glad to hear you found it very easy to book with us and hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Very easy to use

Very easy to use . Can make small payments over time.

17 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Caroline, thanks for your review. We are pleased to hear you found the booking process very easy, and appreciated the payment options available.
Have a fantastic holiday when the time comes!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Booking very straight forward

Booking very straight forward - previous holiday experience was very good so hopeful for our next booking.

11 August 2026
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Reply from Hoseasons

Hi John, thanks for your review. We are pleased to hear that you found the booking process straightforward and that your previous holiday experience with us was very good.
We hope you have another fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great service as always

Great service as always

10 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Lisa, we truly appreciate your kind words and are so happy to hear that you consistently receive great service from us!
We look forward to welcoming you again in the future!
Regards, Fiona
Hoseasons

Rated 1 out of 5 stars

Avoid

The price tag for this lodge (static caravan) was in excess of £650 for 4 nights… Admittedly, I paid less than this but still felt the premium was massively short of the standard.
I have stayed in caravans extensively, so I am not ignorant or the quirks or foibles that come with it - you just make it work.
However, I have never found this level of discomfort. The bed (which I raised with reception to be dismissed) was beyond uncomfortable. I have no physical ailments or issues, but it must be the cheapest possible bedding known to man - to the point I slept in the car one night. The lounge seating was obviously the cheapest cushioning possible.
Showering was a joke. I know the water pressure issues that come with these resorts, but one morning I tried for over an hour to actually shower myself - first cold, then drop in pressure, then scalding, then no water - I had to get my partner to fill up a basin from the sink in the end.
The mircowave was unusable - tried to warm milk for a coffee - and after 2 mins it had just gone off cold.
The cooker - namely the grill - could barely fit 3 pieces of bacon on… And it didn’t give out enough heat to cook it at all - 20 mins and it was still not cooked enough to eat. This accommodation could not possibly self cater for more than two people. Luckily, the local pizza shop knows this and has left flyers on the board at the entrance!!
Dog hairs - which you’d expect because it’s pet friendly - were in the cupboards and just way beyond anything acceptable.
To top it all off - we returned after an afternoon out and the door was unlocked …. Which I know for certain was not left in anyway insecure when we left.
Basically, avoid.

10 August 2026
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Reply from Hoseasons

Hi Richard, thank you for taking the time to share your feedback with us. We are so sorry to hear that your experience fell short of expectations, especially given your experience with caravan holidays. The issues you've described regarding the bed, showering facilities, kitchen appliances, and the cleanliness are certainly not the standard we aim to provide. We also take your comment about the unlocked door very seriously. Your comfort and security are paramount. If you've not already raised these concerns with our post-holiday complaints team, please send an email to trustpilotreviews@hoseasons.co.uk with your booking details, detailed experience and a copy of this review. Once received we will share this with the team so that your complaint is logged investigated formally

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Easy to book with Hoseasons

Easy to book. Its a great site and have stayed here several times and had a great time.

30 July 2026
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Reply from Hoseasons

Hi Graham, thank you for your wonderful feedback! We're so pleased to hear that you find it easy to book and that you've had great times staying with us on several occasions. We hope you have another fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Love the peace and quiet of Raywell…

Love the peace and quiet of Raywell Lodges staff are great and always appreciate the surroundings

16 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Jacqueline, thank you for sharing your review. We are so pleased to hear you enjoyed the peaceful surroundings and found our team to be great.
We hope to welcome you back again soon!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Choice and reliability

I prefer to book via Hoseasons as there is so much choice on one website.
With all the different holiday parks, lodges and cottages in one place, it's easy to compare prices.
Also I had a £30 voucher to use. 😁

15 August 2026
Rated 5 out of 5 stars

We have booked numerous holidays with…

We have booked numerous holidays with hoseasons, they are so easy to deal with, booking process so easy, plenty of holidays to choose from, the ones we picked in the past were really great to stay in can't fault them.

10 August 2026

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