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Howdens Reviews 80,050

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. #59 of 136 best companies in Kitchen supply shop
  2. #75 of 222 best companies in Bedroom furniture shop
  3. #24 of 62 best companies in Door supplier
  4. #29 of 83 best companies in Flooring Shop
  5. #19 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Mollie planed our new kitchen

Mollie made the kitchen plan experience very easy & gave us some great ideas, has recently been fitted by Neil Clark instalations ltd & looks amazing. Many thanks Mollie 👍😁

18 May 2026
Unprompted review
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Reply from Howdens

Hello Wayne,

Thank you for your wonderful feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very Helpfull

Very Helpfull ! we are small developer and they go out of there way to help us Technically and solving any issues we come across all the team are great !

11 May 2026
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Reply from Howdens

Hello Chris,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens brigg are exceptional in…

Howdens brigg are exceptional in knowledge and experience, I always find them very helpful.

10 March 2026
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Reply from Howdens

Good afternoon, That is really good to hear. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

First experience using Howdens

First experience using Howdens! I used the Bridgwater branch. All the staff were helpful throughout. I tweaked the design resulting in changing several Items without issue.
Delivery was a little chaotic and difficult to keep track. Appliances are competitively priced (Bosch & AEG). The Lamona washing machine is quiet and easy to use, however the Lamona heat pump tumble dryer was a mistake. It’s noisy fiddly to use and takes twice as long as conventional dryers.
Overall, the Bridgwater team provided an excellent service. If the product is as good, I’ll be pleased

11 November 2025
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Reply from Howdens

Hello NEIL HARRISON, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Trustworthy partner

Trustworthy partner

11 May 2026
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Reply from Howdens

Good morning, Thank you for your five-star review. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

It’s always a pleasure to purchase…

It’s always a pleasure to purchase products from Howdens.The staff are always there to help you with any projects that you have on board. They are very friendly, helpful with advice to your request.

14 May 2026
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Reply from Howdens

Hello HALLS PROPERTY SERVICES,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Kasia really knows her product and was a pleasure to work with

We were fortunate to have Kasia design our kitchen. She managed to add a lot more space to our small kitchen, and made suggestions to ensure all areas were maximized. So not only was she skilled and knowledgeable about the Howdens product she was extremely patient and had many helpful suggestions which resulted in us having a beautiful kitchen. We were impressed with her professionalism and the fact she was always available to answer our questions. Kasia is an asset to Howdens and a pleasure to work with.

9 March 2026
Unprompted review
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Reply from Howdens

Hello TT, Thank you for your feedback on our Howdens - Putney depot. Have a great day, Alexandra

Rated 5 out of 5 stars

New Kitchen

When we wanted to renew our kitchen and visited 2 suppliers with a good idea of what we wanted. Howdens made it happen and we are beyond delighted with the quality of the Chilcombe units and quartz worktops, the attention to detail of everyone who worked on the install. Everyone we met at the Catterick site was just great and especially Laura as we did change our mind on a unit, which she willingly accommodated with her bubbly enthusiasm. On the promised delivery date all the parts were present and whilst we had a little issue with the integrated dishwasher, this was sorted by our fitter very quickly.
Highly recommend Howdens - thank you.

20 April 2026
Unprompted review
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Reply from Howdens

Hello Brent Walker, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Helpful

Couple of things missing on delivery couldn’t be more helpful getting it to me. Thank you

11 May 2026
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Denbigh depot for their acknowledgement.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

LAMONA OVEN

NICE PRODUCT, CUSTOMER HAPPY WITH NEW OVEN

11 May 2026
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Reply from Howdens

Hello Gary,

Thank you for your positive feedback.
Best wishes, Alexandra

Rated 5 out of 5 stars

Very helpful caring company

Very helpful caring company . All the people I came across certainly knew what they were talking about . I consider it is fair pricing and generally good terms . I had delivery of part kitchen to kind of match in with what is there and again delivered on time helpfully and carefully unloaded . Will definitely use them again .

15 May 2026
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Reply from Howdens

Hello Michael Hawken, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 1 out of 5 stars

Don’t believe the warranty promise

Not so much the staff, more the quality of product and their refusal to honour the supposed warranty. We had a kitchen in the Hockley range fitted 4 years ago and within a couple of years, some of the doors had blown. We reported at the time and provided images for a warranty claim. At the time they continued asking for more and wasn’t really getting anywhere. Taking up so much time and the fact it wasn’t the whole kitchen I moved on. Fast forward another year or so and nearly every door in the kitchen has blown. They have been provided more images and refuse to honour the warranty or give a valid reason as to why, stating it must be an environmental issue. It’s a kitchen, and we don’t jet wash the doors down. Absolute nonsense and I’ll never buy from them again. We have spent tens of thousands with them over the last 20 years. Never again. *****updated due to reply from business***** the message left by the business is simply optics, they are not interested in helping and simply say they have responded to my comment. Avoid.

3 May 2026
Unprompted review
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Reply from Howdens

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Kitchen refurb - thank you Will!

We had a kitchen refurb and were taken care of by Will. He took the time to understand our vision and plan a kitchen in line with our budget. He was super communicative throughout the process and it was a great result. Thank you!!

17 May 2025
Unprompted review
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Reply from Howdens

Hello Oliver,

Thank you for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

New Kitchen - Howdens Yaxley Branch

We bought a kitchen from the Howdens store in Yaxley.
From our very first visit to Howdens in Yaxley, we found Dom the Manager and all his staff, in particular Yasmin, to be extremely helpful, friendly, and knowledgeable.
We were looking to update our old kitchen and Dom was extremely helpful in designing this, with suggestions and solutions to any problems as we figured out the design.
All the staff were very professional and we are extremely pleased with our new kitchen, in particular we found Dom's suggestion regarding replacing cupboards with drawers very good.
The kitchen is of a high standard and we also purchased a new cooker, hob, extractor and washing machine during this process from their store and are also extremely happy with these appliances, which are Lamona.
We also found the after sales service to be of a high standard. For example, we had a couple of snagging issues regarding a drawer front and plinth and Dom sorted replacements out for us with no trouble at all.
We are more than happy to give this branch a 10/10 on all counts and we would certainly recommend Howdens of Yaxley for anyone looking to upgrade their kitchen.

20 March 2026
Unprompted review
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Reply from Howdens

Hello Robert, Thanks for reviewing our Howdens - Yaxley depot. Have a great day, Alexandra

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