Banner for Howdens

Howdens Reviews 80,050

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. #59 of 136 best companies in Kitchen supply shop
  2. #75 of 222 best companies in Bedroom furniture shop
  3. #24 of 62 best companies in Door supplier
  4. #29 of 83 best companies in Flooring Shop
  5. #19 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure

Always a pleasure with friendly ataff

18 May 2026
Howdens logo

Reply from Howdens

Hello Stuart,

Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

Rated 1 out of 5 stars

Sort their deliveries out 14 Eton…

Sort their deliveries out 14 Eton court cardiff wat a bloody mess customer back and for trying to sort wrong parts out my fitter delayed no compensation

13 May 2026
Howdens logo

Reply from Howdens

Good afternoon. Thank you for your review.

Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Many Thanks

Alexandra

Rated 5 out of 5 stars

Grate service

Grate service

12 May 2026
Howdens logo

Reply from Howdens

Hello Marius,

Thank you for your kind words and for rating our service so highly.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful and good knowledge providing advice.

12 May 2026
Howdens logo

Reply from Howdens

Hello Isabel,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

As a business who purchases multiple…

As a business who purchases multiple kitchens every year I have long standing relationships with several local branches. The staff always go the extra mile to help when there’s a problem. Kitchen styles and colours are always up to date and the high end solid wood ranges when fitted well match up to brands that charge a lot more. I would say that when covering a large geographical area as I do I have learned to order my kitchen from the most local branch as returns / exchanges to other branches for some reason is a problem.

11 May 2026
Howdens logo

Reply from Howdens

Hello Rus Barnett, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Great customer service

The showroom and trade counter were both clean and tidy. Staff were both helpful and polite when dealing with customers.

12 May 2026
Howdens logo

Reply from Howdens

Hello EDC Boy, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

5 stars

In love with my kitchen from Howdens. Unmatched quality, wide range of choices-made especially better by paint to order range. Great customer service-especially from management! Would recommend

23 December 2025
Unprompted review
Howdens logo

Reply from Howdens

Hello Charlotte Stobbs, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Easy to sort out.

Ivan our planner was great and the warehouse were great with deliveries and advice.

15 May 2026
Howdens logo

Reply from Howdens

Hello Steve,

Thank you for your kind words and for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

Good shop

Howdens Rugeley are always friendly and knowledgeable. I have no hesitation in recommending them

21 April 2026
Howdens logo

Reply from Howdens

Hello Christopher,

Thank you for your kind words and recommendation.

Best wishes, Alexandra

Rated 5 out of 5 stars

Aways first class

Aways first class

11 May 2026
Howdens logo

Reply from Howdens

Hello Conrad,

Thank you for your kind words and for rating us 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very well looked after by Luke who explained all about the product and gave me a good price
Thank you

12 May 2026
Howdens logo

Reply from Howdens

Hello Chris,

Thank you for your kind words and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

The same as always no fuss just…

The same as always no fuss just straight in order collect out and a good price

12 May 2026
Howdens logo

Reply from Howdens

Hello Michael,

Thank you for your feedback and for highlighting the efficiency and value you experienced with us.

Best wishes, Chloe

Rated 5 out of 5 stars

Great service!

Friendly, knowledgeable and great price.
Thanks guys as ever for the fab service!

12 May 2026
Howdens logo

Reply from Howdens

Hello ISLAND BATHROOM RENOVATIONS,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens Blackpool

The customer service from howdens Blackpool is amazing , top of range materials and the best prices around

18 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Lloyd Healy,

Thank you for your kind words about our customer service and products at Howdens Blackpool.

Best wishes, Alexandra

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look