Hulu Reviews 

3,253
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, most reviewers were let down by their experience overall. Many people found the service to be disappointing, citing constant buffering, playback errors, frequent app crashes, and excessive ads, even with paid subscriptions. Customers felt the pricing was too high for the poor quality provided, with technical issues and an unhelpful user interface. However, some customers appreciated the good variety of available shows and programs. Conversely, many reported issues with content access, like locked playoff games or specific shows not playing despite a subscription. Reviewers also experienced problems such as sound lagging, incorrect aspect ratios, and shows not resuming.

What people talk about most

Service

Customers consistently note negative experiences with service, with many describing it as the worst streaming... See more

User experience

Customers had negative experiences with user experience, citing constant buffering, slow performance, and... See more

Price

Reviewers highlight significant dissatisfaction with pricing, citing frequent and substantial price... See more

Application

Consumers find the app to be frustrating, citing constant buffering, glitches, and an inability to load... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would make my rating lower than one star if possible. Too many ads to watch. They suck you in with a low price, make it unwatchable, forcing you to upgrade to a ridiculously expensive bundle while... See more

Rated 1 out of 5 stars

Recently any shows I want to watch on TLC, OWN and sometimes Lifetime, I receive a P-DEV320 error showing, "We're Having Trouble playing this". Nothing on TLC or OWN plays unless it's currently live... See more

Rated 1 out of 5 stars

Hulu used to be one of my favorite streaming services. Now it’s nearly unwatchable. The buffering is nonstop, and I routinely have to close and reopen the app several times just to finish one epis... See more

Rated 1 out of 5 stars

Hulu owes me a refund of $90.87. Hulu refuses to resolve this matter. Despite my numerous attempts to resolve the matter ( including contacting their legal department), I have still not received my... See more


Company details

  1. TV shop
  2. Electronics store
  3. Film rental store
  4. Movie streaming service

Information provided by various external sources

Hulu.com is a free online video service that offers hit TV shows including Family Guy, 30 Rock, and the Daily Show with Jon Stewart, etc. Our extensive library also includes blockbuster movies like In the Line of Fire. Start watching now. No registration or downloads required.


Contact info

1.2

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(3,253)

454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hulu is not a trustworthy app and…

Hulu is not a trustworthy app and company. I have paid to be a premium subscriber over a year now and had recently on a first time since ive had this service that for a ungodly reason my bank account was hacked and had to be sent a new card how ever I asked for a extension to where my account was on hold for the payment. I was lied to being told that this matter was going to be solved and I was going to be helped however as well they had disagreed to do so. Therefore with these issues that I will be reporting them to the Better Business Bureau and will be going to and subscribing to Youtube Tv.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

More commercials than TV shows

So I can watch an episode of anything on Netflix and get maybe one commercial in it. I watch one hour show on Hulu and I have so far seen seven commercials that's been a minute and a half long. And now they're going to charge us more money to watch commercials?!

30 March 2026
Unprompted review
Rated 2 out of 5 stars

Besides constant glitches with error…

Besides constant glitches with error codes, lately the app does not open at all.
Only remedy is to completely delete app and then re-download, re-login etc.
Apple TV OS 26.4.
Don't understand why this app shows up with 3 stars on the App Store and is editors choice.
Besides constantly raising prices they do not seem to invest in personnel who can make this app work properly.
On one tech call I was told that HULU does not like "normal" internet router set ups with dynamic IPs. Supposedly HULU prefers a static IP. I did switch to that, however nothing has improved.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a very frustrating experience…

I had a very frustrating experience with Hulu’s customer service, specifically their escalation team.

I reached out regarding an unauthorized charge, expecting that the escalation process would help resolve the issue. Instead, I was met with a lack of accountability and no clear explanation of where the charge came from.

What made the situation worse was my interaction with a representative named Jonathan from the escalation team. His tone was dismissive and unhelpful, and it felt like my concerns were not taken seriously at all. As a customer dealing with a billing issue, this was extremely disappointing.

An escalation team should be there to resolve problems and support customers—not make the experience more frustrating. Hulu really needs to take escalation training seriously and ensure their representatives handle situations like this with professionalism and respect.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

The only reason Hulu gets one star is…

The only reason Hulu gets one star is because it eventually comes on. Hulu is AWFUL!!! take you awhile to jump to different channels and sometime you have to reload ( come out and then load up again) when you want to see another channel. Very user unfriendly. Hulu takes a long time to load. It’s so many things. 👎🏽👎🏽👎🏽

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Ads. Ads MORE ADS.

Ads. Ads, MORE ADS. We pay a monthly fee only to watch a vile amount of ads. We were just streaming a new show and literally every 5 mins there are 2 mins of ads. SO UNENJOYABLE. I think Hulu is worse than the others but they're all so bad. I'm ready to cancel all my streaming because the whole entire purpose of streaming is so you can avoid regular TV nonsense. Not anymore. I'd rather save my money for a 2 or 3 hour movie at the theater that doesn't get interrupted every 5 mins. Just absolutely craziness.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

BILLY MADISON

Don’t put a movie title on your OWN website if you want me to put a bad review. If I look up “Billy Madison where to watch” and Hulu shows up as a selected candidate… it is complete bull shit. I will accurately rate this show across HULU as advertised as I cannot watch the show that’s shown on HULU’s website. I appreciate you reading this. I won’t be using Hulu further upon this expierence.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Why are there so many ads?!

Why are there so many dang commercials?! The whole reason people don't pay for cable TV is because we don't want commercials interrupting the show, and we enjoy watching what we want. Every 5 minutes of a show, there's 2 minutes of commercials! Knock it off. The price to remove the commercials is absurd, not to mention it's nothing but buffering and disconnecting. It's not worth the price. I quit the option to remove commercials due to how terrible it is. I ditched Netflix and Amazon, this one is next on the list I suppose.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

No more AI.

Apparently Hulu is run by a pharmaceutical company and I am tired of seeing people shooting up on TV every 30 seconds and hearing about all these new medications that are making all my friends sick and suicidal so if that's what they're going to support I no longer want this channel. So I have been trying all day to log into my account to cancel my subscription and all they keep doing is trying to sell me more stuff I finally got a hold of a real life person after arguing with their I bought all day who is not helpful whatsoever and this person tells me that I cancel my subscription years ago LOL I've been watching it they've been taking out of my credit card every month but according to them I have no account so I had no choice but to tell my credit card not to pay them anymore that's the only way I can cancel this subscription. Maybe they need to hire some people who know what they're doing and get rid of this AI stuff everywhere I have to deal with AI is all confused and mixed up and nobody knows what's going on I don't know why they feel the need to use this apparently they're too cheap to pay somebody to do the job. I do not appreciate having to pay for the channel and then having nothing but commercials. This channel went downhill fast I used to love it it's all I would watch now I can't stand watching it more than a half an hour and I have to change the channel so there's no point in paying for it it's ridiculous! They know who I am to get my bill but they don't know who I am to cancel my prescription what a rip what a scam! I do not recommend this channel to anyone unless you're a hypochondriac

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Hulu is not allowing me to pause or cancel my subscription

I have had Hulu for many years. Periodically I have to pause or cancel my subscription due to financial issues. So knowing that I have done it before with NO problem I am not having a problem. No where under my account does it say anything about my subscription other than the new rulings. There is no where for me to pause or cancel. I can only assume and I hate to do that, is that it is deliberately not shown under my account info so that I cannot cancel or pause it again! I guess my only recourse is to see if my bank will stop them from taking the monthly fee unless they finally get this message and someone contacts me.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Hulu is a waste

Hulu is a waste. Constant buffering and signal drop off. I can quickly jump to Apple,Netflix or any other and they are flawless. Jumping back to Hulu and its still buffering. Another Disney product ruined by their ownership.Starwars,Marvel, etc. Disney used to be a benchmark quality.Far from it now. Do not enroll in Hulu or other Disney media.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Too high

It's time to do away with Hulu live do to the high monthly payment, I have never seen a subscription skyrocket like this smh

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Top three worst streaming services

Top three worst streaming services. Interface for navigation is terrible. Most adds for terrible quality. I can help but they don’t seem to care.

It also ruins shows for us. We try to watch a new episode and it always skips to the end. At least 8 different shows now.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Disney required me to subscribe to Hulu…

Disney required me to subscribe to Hulu to watch the Oscars. I wanted to see the Oscars, and I’m very disappointed in myself that I did so. Angry. I will be on the lookout for such maneuvering in the future. I hate that. I’ll cancel the Hulu subscription right after the Oscars, and leave a negative review to Disney as well. There are some choice words I’d use for Disney right now. It has sooo moved from inspiration and magic to the bottom line. I wish Walt could reach out from the grave and remove the current leadership, ship them back to sanitation for remedial training.

14 March 2026
Unprompted review

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