Booked and paid for a honeymoon holiday for our son to sandals Saint Lucia…2 wks before, tried to get boarding passes NOTHING on our paperwork matched up (we had no contact numbers)so after contactin... See more
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See what reviewers are saying
I can't believe I didn't know about Ice Lolly sooner! I've been looking for a summer 2024 holiday for weeks and by using icelolly.com first rather than going direct, I've managed to find an absolute b... See more
Started off ok with the call handler. She was a bit abrupt. She said she'd call me back as I needed to consult with my other half. I called her back as we'd found another holiday package a little chea... See more
Company replied
Icelolly fantastic prices great service and loads of regular bargains sent by email. Why bother going elsewhere to look for fantastic bargain breaks when icelolly leads the way .From start to fini... See more
Company replied
Company details
Written by the company
At icelolly.com, we help you compare between millions of cheap package holidays to all the top destinations. Comparing prices between the top travel brands, we'll find you a deal that you'll love.
Contact info
Park Row House, 19-21 Park Row, LS1 5JF, Leeds, United Kingdom
- 0113 323 0379
- compliance@icelolly.com
- www.icelolly.com
3.1
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've used iceloll.com for years
I've used iceloll.com for years, but I love the new holiday finder they have created. By answering a few questions, they present to me the best holiday deals based on my preferences. So much easier!
7 May 2024
Unprompted review
Reply from icelolly.com
Thank you for this incredible review Kieran!
We are so pleased you like the new Holiday Finder that we are so proud of. We hope you will find some great package holidays at excellent prices on our site.
Thanks
Lily
Terrible experience...
Terrible experience...
From the the time of booking and paying.
Was booked as a birthday celebration, but the celebration was damped by the thought of the return journey,, not knowing what time transfer was, is the transport road worthy etc. Hotel reception staff very unhelpful. On arrival we were too early to check in, so was directed to luggage store area, which was the laundry and very dirty. The only are to get changed was reception toilets with no working lights, no hand drying facilities and no mirror. I feel we were let down with the icelolly experience
18 March 2024
Unprompted review
Reply from icelolly.com
Hi Kerry
I understand your frustration about these issues and would love to help.
At icelolly.com, we are a price comparison website so we don't actually deal with any of the booking or holiday details e.g transfer times, hotel staff or facilities. This is looked after by the company/operator you booked with.
If you could send over some more information to customerservice@icetravelgroup.com, I would be more than happy to help a little more!
Thanks
Lily
hassle-free value
Your website was easy to follow and you arranged - or were willing to arrange all the fiddly details. The information you provided was detailed and honest.
11 April 2024
Unprompted review
Reply from icelolly.com
Good morning Bill.
Thank you so much for your incredible review!
We really appreciate the positive feedback on the information we provide and I'm glad to hear you found the experience on our website easy and hassle free.
Thanks, Lily.
It was ok but I’m unhappy about hidden charges
It was ok but I’m unhappy about hidden charges for example hotel tax that was not made clear to me when booking and paying in full
8 March 2024
Unprompted review
Reply from icelolly.com
Hello Is,
Thank you for your feedback. I'm really sorry to hear of your experience with the unhidden charges as I know that can be frustrating when you aren’t expecting it. At icelolly.com, we are a comparison site so we don’t actually deal with any pricing or the extra fees that may be added at the time of booking. Those are displayed at the discretion of the travel partners that we work with.
However, I can certainly help out if you have any further questions. Please don’t hesitate to contact customerservice@icetravelgroup.com with any other queries.
Thanks, Lily
It's annoying that I was looking at…
It's annoying that I was looking at prices. Went to discuss it with my son, when I went back the price had gone up thats annoying
2 April 2024
Unprompted review
Reply from icelolly.com
Good afternoon Jules,
Thank you for your feedback. I'm sorry to hear of your experience. With icelolly.com being a comparison website for holidays, we don't decide the prices of the holidays you see online. These prices are provided and displayed by travel companies that we work with.
If you need any further assistance, please don't hesitate to contact us.
Kind regards, Lily
I`ve had a number of good deals over…
I`ve had a number of good deals over the years from this site, but as with most other holiday companies its all about finding the right deal from the right airport.
2 April 2024
Unprompted review
Reply from icelolly.com
Thank you for this great review Stephen! We pride ourselves on providing amazing deals for our customers. We have a great filter on our site to select the best deals from your chosen airport, on your chosen date to your ideal destination.
We look forward to welcoming you back to icelolly.com again in the future.
Kind regards,
Lily
Companies don’t honour price stated on…
Companies don’t honour price stated on ice lolly.com. Example I wish to fly from Manchester to sharm on the 7th May for 7 nights to Concorde el Islam hotel, price given on icelolly is £502. When u try to book it on love holidays.com they put the price to £594. What’s the point having icelolly.com if the travel agents are not going to honour their prices ? It’s like the travel agents advertising a holiday for £200 on ice lolly then when calling them they saying the price now is £600. It’s misleading and clearly absurd. Icelolly needs to get rid of these tough agents.
1 April 2024
Unprompted review
Reply from icelolly.com
Good afternoon Yousaf,
Thank you for your feedback. I'm sorry to hear of your experience with the travel agent. As I’m sure you are aware, icelolly.com is a comparison website for holidays. As such we aren't a travel company and therefore, we don't actually provide the prices of the package holidays you see online. These prices are provided and displayed by travel companies that we work with. We advertise a wide range of providers so you can choose the best price available.
If you need any further assistance, please don't hesitate to contact us.
Kind regards, Lily
Did not find what I was looking for so…
Did not find what I was looking for so won’t bother again
28 March 2024
Unprompted review
Reply from icelolly.com
Thank you for this feedback Sean. At icelolly.com, we aim to provide a wide range of amazing deals from a large selection of travel partners. We also have a great filter to find your ideal destination at your chosen budget.
Hopefully, we can look forward to you using icelolly.com again to find your next great deal!
Kind regards, Lily
Well worth a look!!
The response was very quick and displayed a good selection of holidays at a good price
18 March 2024
Unprompted review
Reply from icelolly.com
Thank you for this great review Bernard! I'm glad that you like the variety of great value holiday deals that are advertised on our comparison website.
We look forward to welcoming you back to icelolly.com again in the future.
Kind regards, Lily
Helpful with easy print out if prices…
Helpful with easy print out if prices and dates
22 February 2024
Unprompted review
Reply from icelolly.com
Thank you for this great review Margaret!
I'm so pleased that you like the amazing value package holiday deals we have on our site. We can’t wait for you to return to icelolly.com in the future.
Kind regards, Lily
Fantastic offers
Checking out all the amazingly cheap holidays on offer.
1 March 2024
Unprompted review
Reply from icelolly.com
Thank you for this excellent review Patrick! I am so glad you love the wide variety of amazing deals we have on our comparison site.
We look forward to welcoming you back to icelolly.com again in the future.
Kind regards, Lily
Reply from icelolly.com
Thank you for this great review Mrs James! I'm glad that you like the variety of great value holiday deals that are advertised on our comparison website.
We look forward to welcoming you back to icelolly.com again in the future.
Kind regards, Lily
When you phone the price goes up to double the price
5 January 2024
Unprompted review
Reply from icelolly.com
Good afternoon Terence,
Thank you for your feedback. I'm sorry to hear of your experience. Just to make you aware, icelolly.com is a comparison website for holidays. As such we aren't a travel company and therefore, we don't provide the prices of the holidays you see online. These prices are provided and displayed by travel companies that we work with.
If you need any further assistance, please don't hesitate to contact us.
Kind regards, Lily
Great app
Great app. Easy to use. Great deals and easy payment scheme.
I'm looking forward to my holidays with icelolly.
Very reasonable and fantastic destinations.
1 February 2024
Unprompted review
Reply from icelolly.com
Thank you for your feedback Sulinder. I'm so glad that you found a great deal on our site. We pride ourselves on providing customers with a great range of deals at a variety of prices and destinations.
We hope you have a fantastic holiday!
Kind regards, Lily
Fast delivery
Order as described a great buy the item is made well and quick delivery will definitely be using GB sales again.
26 January 2024
Unprompted review
Plenty of choice
Plenty of choice. Information was accurate. Prices were very reasonable. Will use Ice lolly again
15 January 2024
Unprompted review
Reply from icelolly.com
Thank you for this excellent feedback Chris! I'm delighted that you like the variety of great value package holiday deals that are advertised on our comparison website.
We look forward to welcoming you back to icelolly.com again in the future.
Kind regards, Lily
Icelolly was far too expensive we…
Icelolly was far too expensive we holiday at least six times a year and i`m careful about prices have many spread sheets to compare prices and constantly compare and ice lolly were the worst on prices.....
2 December 2023
Unprompted review
Reply from icelolly.com
Thank you for your feedback Chris.
At icelolly.com, we compare deals from a wide range of holiday providers so our customers can find some amazing bargains on package holidays. We have a great filter on our site that caters to budgets, star ratings and much more. As we are a price comparison site, we don't set the prices of the holidays you see online. These prices are provided and displayed by travel companies that we work with.
If you need any further assistance, please don't hesitate to contact us.
Kind regards, Lily
Tasty
Always interested in the information shared, particularly costs and value for money. I use the info as a bench mark for other providers.
8 January 2024
Unprompted review
Not as cheap as you yhinkk
Lots of selection but found holidays cheaper at other sites
5 January 2024
Unprompted review
Don’t trust there prices said £852 each…
Don’t trust there prices said £852 each go on love holidays and there want to charge me over £1300
28 December 2023
Unprompted review
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