ID Medical Reviews 

1,248
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the recruitment team for being extremely supportive, helpful, and genuinely approachable throughout every single step. Many individuals highlight how easily consultants understand personal preferences and schedule constraints to find the right opportunities. Consumers note that staff members are exceptionally professional, reliable, and dedicated to making transitions completely stress-free. Clients also appreciate the quick communication and thorough coordination, which help healthcare workers settle into new roles smoothly. Reviewers consistently emphasize that the dependable service and continuous guidance make them feel valued and well looked after.

What people talk about most

Staff

People report positive experiences with staff members who consistently demonstrate exceptional... See more

Service

Customers consistently note positive experiences with service, describing the recruitment process as... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, stress-free,... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication and constant... See more

User experience

Users describe positive interactions with user experience, reporting an easy, proactive, and seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional, thorough, and extremely efficient locum agency. ID medical are excellent from start to finish. I am glad I chose to work through them. Joe Crann ( Senior Recruitment Consultant) is very... See more

Company replied

Rated 5 out of 5 stars

My experience with ID Medical has been positive since I started working with them. My consultant, Denni Luya, has been outstanding, always reachable whenever needed, she sorts things within minutes an... See more

Company replied

Rated 5 out of 5 stars

I have been working with Sushant for many months. I cannot praise him enough for his excellent care. He has persevered in a very difficult market and obtained many different sources of work for... See more

Company replied

Rated 5 out of 5 stars

I have been with ID medical since the beginning of time, for many years. They have been excellent team all around to support their healthcare workers. Denni Luya is one of the best there. I would reco... See more

Company replied


Company details

  1. Recruitment
  2. Local Medical Service
  3. Nursing agency

Written by the company

ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day. We recognise the challenges faced by Healthcare Organisations in the rising gap between supply and demand of Healthcare Professionals – as well as the challenges of our busy Healthcare Professionals, whose lives we try to make as easy as possible so they can get on with their important work. Getting the right people in the right place at the right time is what we do best. Our teams have specialist knowledge in all healthcare settings, specialties and professions. We are proud and privileged to be to be the largest on framework Workforce Solutions provider with trusted partnerships that span the entire healthcare spectrum, regularly working with over 95% of NHS Trusts, and in the last three years, all 100%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,248)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience all round

I work with Joe Crann, he always ensures I get decent jobs at a good rate, nothing but a positive experience.

3 March 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, Simon!

Rated 1 out of 5 stars

Underpayment

My experience with ID Medical has been deeply disappointing.

I was given clear information regarding rates of pay and payment method prior to accepting shifts. However, what was later processed did not reflect what had been agreed. There was confusion between PAYE, umbrella and limited company arrangements, and the position appeared to change without proper explanation.

Attempts to resolve this through payroll were slow and inconsistent. Different members of staff provided conflicting information, and I was left chasing for clarification regarding money I had already earned.

For healthcare professionals — whether trainee nurses, ODPs or HCAs — clarity and reliability around pay is not optional. It is fundamental. Unfortunately, that standard was not met in my case.

I would strongly advise others to ensure all rates and payment arrangements are confirmed clearly in writing before accepting any work.

29 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Dear Darren,

Thank you for your feedback. Firstly, we are very sorry our service did not meet your expectations. We have investigated your concerns and we can see there was a failure on our behalf to provide clear information and this is not the standard of service we strive to provide to our Healthcare Professionals.

We appreciate your very constructive and helpful feedback and we have taken steps to ensure this does not happen again through revised training and processes.

We can only apologise this was not escalated at the time and for the inconvenience this caused you. If we can support you in any further way, please do let us know.

Kind regards,

ID Medical Team

Rated 4 out of 5 stars

Hi I joined ID MEDICAL 3months ago.Its…

Hi I joined ID MEDICAL 3months ago.Its very professional, efficient and up yo date.I was appointed to work with Shifa who was very professional, nice,and kind.
Tariq Abdalla

17 December 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Tariq,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Shifa’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

I joined ID medical this past month

I joined ID medical this past month. I have been working with Shifa. She is amazing and awesome to work with. She heard me out patiently and completely understood what I wanted for my shifts. She was always there when I had to sort anything out. They’re amazing to work with.

16 December 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Anurup,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Shifa’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Excellent Support and Fast Recruitment Experience

I have recently started working with ID Medical and am extremely pleased with how smooth and efficient the recruitment process was. Everything was handled promptly, allowing me to secure a locum position very quickly.

I would especially like to thank Ms Gauri, who was incredibly compassionate, supportive, and professional throughout the process. Her guidance and encouragement made securing my first locum role a positive and stress-free experience.

I would highly recommend ID Medical to any healthcare professional looking for reliable and supportive recruitment services.

3 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Ronal,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Gauri’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Great Agency and Team

I joined ID Medical this year and have found the company excellent to work with but wanted to thank in particular Perry Steadman.
Since the beginning, Perry has made the joining process as smooth and easy as possible. Once I was with the agency, he took into account my preferences for shift type and location, and found me frequent shifts at a competitive rate.
He has been extremely supportive, patient, and kind, and is very responsive when I had queries. He also checks in to ensure shifts have been going well and that I am being paid correctly.
He is very reliable and I've really enjoyed working with him.
Highly recommend and thank you Perry!

21 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Cat,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Perry’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Great experience!

I’ve had a positive experience with ID Medical! They are really prompt and great at helping you find roles that actually suit you. I worked directly with Sanaya who is lovely, super patient, and took the time to answer all my questions!

16 October 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, Mary!

Rated 5 out of 5 stars

ethical and effective Medical locum agency - I highly recommend

I am a senior Consultant Respiratory Physician and resigned my substantive post in 2019 (after an informative talk with the BMA pensions man). After 3 months at home, my wife made it clear i needed to go back to work and i'm delighted to be doing locum work as Respiratory Consultant physician for the NHS since then.
I have worked with Ms Denni Luya at ID-Medical for over 3 years (since October 2021) to the present. Denni Luya has proven to be both easy to communicate with and highly effective at matching me with Hospital Respiratory departments that are looking for my skill set and happy to match my availability constraints.
Working with Denni Luya backed by the ID-Medical team leaves me free to concentrate on delivering the medical care which i am passionate about and which i'm being paid for whilst Denni takes care of negotiating fees etc.
This agency is a stickler for 100% compliance with all relevant regulations including mandatory CPD, annual appraisal and 5 yearly revalidation as am i. I have always enjoyed doing CPD and keeping up to date. What is strikingly different in working with Denni and her colleagues at ID-Medical is the remarkably pleasant experience of working with their system designed to be efficient and easy to use.
In summary this is a highly professional, easy to deal with locum agency. My job placement needs have been very well looked after by Denni Luya.

30 October 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Harlow,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Denni’s efforts.

We pride ourselves in putting our Healthcare Professionals at the centre of everything we do!

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

I have been working with ID medical for…

I have been working with ID medical for the past five years. It’s a very professional Agency with Recruitment Consultants eager and happy to help as well as negotiate competitive rates for Locum doctors. Ms Denni Luya has been my Recruitment Consultant for the past five years and she is a pleasure to work with. Since I am not very good meeting deadlines such as compliance or Appraisal ones, Denni has been of utmost help. From sorting out the best jobs, to ensuring good accomodation and ensuring compliance, she has been remarkable and very helpful. She has my highest recommendation. I do not say this lightly. I have been in the Locum industry for nearly twenty years.

7 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Denni’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

I have been with ID medical since the…2013

I have been with ID medical since the beginning of time, for many years. They have been excellent team all around to support their healthcare workers. Denni Luya is one of the best there. I would recommend her for any job including the prime minister Job honestly. They’re are absolutely fantastic there.

7 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi David,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Denni’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Excellent Consultant



I had an excellent experience working with Adam, my consultant for my agency job. He was incredibly supportive, kept communication clear.Highly recommend his services to anyone.

6 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Sherwin,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Adam’s efforts.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

I’ve had an excellent experience wi

I’ve had an excellent experience working with ID Medical, and I want to give a special mention to my consultant Adam Croft for his outstanding support throughout the process.

Adam has been incredibly professional, approachable, and genuinely committed to helping me. His communication has been clear and consistent.
I hope my work with ID medical continues for many years.

6 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Craig,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Adam’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

“Smooth Process Thanks to Adam’s Help”

Adam was really helpful throughout my process of joining ID Medical. He guided me clearly through each step and made it so much easier to get started. He also helped me find suitable job opportunities quickly. Excellent support and communication — highly recommend!

5 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Bobby,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Adam’s efforts.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Alex Rizon-Endoscopy Nurse



ID Medical is a great company to work for as a locum nurse. I’ve been working with my consultant, Adam Croft, for a few years now, and he has always been extremely supportive. Whenever I’ve had any issues with my work, Adam is quick to help and resolve them. I really appreciate his help and the excellent service from ID Medical overall.

5 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Alex,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Adam’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Throughout my time with dealing with…

Throughout my time with dealing with this company I have been thoroughly impressed with the level of professionalism, attention to detail and personalisation.

I have been dealing with Cheryl and she has made every part of my time with them smooth and straightforward. Cheryl has been a role model employee and ambassador for this company.

1 November 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Shafiq,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Cheryl’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

JFDI at ID Medical

It's a medical locum company, dealing with the In-Sourcing wave currently sweeping the NHS. It's able to organise and motivate hard-working medics into effective work parties to blitz the perpetually growing Waiting Lists. The agency staff I have dealt with - Cheryl Caldwell, Frankie Lagioia - have a refreshingly bracing attitude to hard work. It's the polar opposite of the languid style of self-appointed medical mandarins, and if you actually enjoy working, this agency will work for you.

4 October 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, David!

Rated 5 out of 5 stars

Would definitely recommend.

I have had a great experience with ID medical. They have extensive coverage and close links with NHS trusts and providers in my field of work. My recruitment consultant Dean Faulkner has been consistently helpful, responsive and highly efficient in his dealings with me and HR personnel at various employing Trusts.
Highly recommended.

31 October 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Abel,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Dean’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

ID Medical has been really helpful with…

ID Medical has been really helpful with my locum work, particularly my allocated consultant Dean. We started to work together since I was a ST trainee. He keeps in touch with me regularly, found locum job promptly when I finished my training. He has been very supportive and accommodating to help me settling down in my new locum consultant role.

27 October 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Daisy,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Dean’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

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