iMusic Reviews 

14,745
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 571 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting the superb selection available at reasonable prices. The service is frequently described as top-class and professional, with many appreciating the clear communication and ease of use of the website. People are particularly impressed with the fast dispatch and efficient delivery, noting that items arrive well-packaged and in perfect condition, even for international shipments. However, some customers also noted issues with delivery times being slower than expected or past the original estimated date. A few other people also felt that product descriptions were not always accurate, leading to receiving different versions or damaged items, and experienced difficulties with order fulfillment and tracking transparency.

What people talk about most

Product

Consumers find product quality to be positive, often praising the competitive pricing, wide selection of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting impressive and quick... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the overall... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent condition of... See more

Service

Customers had positive experiences with service, often describing it as top-notch, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more

Rated 5 out of 5 stars

These guys have a great selection at good prices. My vinyl album was quickly dispatched and arrived in the UK just a few days later. It was really well packaged and arrived in excellent condition. Wil... See more

Rated 5 out of 5 stars

I've been buying lps from imusic for a while now and I can't recommend them enough. The range they have is superb, the delivery time to UK isn't the fastest but for the price you pay it's worth the... See more


Company details

  1. Music shop
  2. Book shop
  3. DVD Shop
  4. Printed clothing store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(14,745)

2,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from imusic

Fantastic service from imusic! Was so thrilled to get an original press of MJ bad 25!! Had to buy another as back up! Delivery was smooth, arrived quite fast and packaged so well! These guys are great! I highly recommend them. I will be purchasing more vinyl. Just got my friend ordering from them ha ha😉😂

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Not a single thing to complain about- great resource!

Vey professional service, communicative and found ease of use across their site. My records were dispatched in a quick and timely manner. I received updates and tracking details (just useful if there are any issues). Very well packaged and in the mint condition described. Happy customer, 😊 my records are dear to me and this order was one I’d been eyeing 👀 for a while! Do often find artists I adore have LPs that cost a fortune in shipping on other sites and have arrived in poor condition or are bootleg copies 😔

I’ll certainly will be returning to expand my own collection further. The wide range of artists and their work is a great attraction, as I often buy music that my nieces like to listen to, and I usually avoid 😂 . Great value for money too - authentic, processed quickly and transparently, accurate descriptions and care in delivery 📦 Lovely, stress free transaction 👌🏼. Would recommend for sure ✌🏼

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

I have ordered from iMusic several times and had no issues at all. They send me emails to update me on my orders and my orders have always been well packed and arrived in a timely manner. I will order from them again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

High quality Sturdy packaging

i ordered a album on monday and i revice it on friday. which is a fast and save delivery from Denmark to UK. The package also keep the album really strong and safe as well; the item arrived safely thanks to its sturdy packaging. And I will keep repurchase from iMusic !

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Subject Excellent Service and Great Experience !

Subject : Excellent Service and Great Experience !

Dear iMusic Team 🥰

Thank you very much for your excellent service.
I successfully received my order (#13551293) Niccolò Machiavelli · The Prince - Arcturus Classics (Paperback) and I am very satisfied with my purchase.

The book arrived in great condition, well packaged, and within a reasonable timeframe.

I truly appreciate the professionalism, communication, and overall smooth shopping experience provided by iMusic. It is refreshing to purchase from a company that values both quality and customer satisfaction.

I will gladly recommend iMusic to others and look forward to ordering again in the future.

Thank you once again for the outstanding service.

With kind regards,
Esther Sandberg

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Great delivery experience, misleading website

I have mixed feelings about my experience with this store, on the one hand the record I bough arrived very quickly and without any visible damage, but on the other hand the website page had conflicting information which led me to buy one record assuming it was another.

For context, the record I bought had every single detail from a box set (down to the tracklist, serial number and release date) *EXCEPT* the "box set" tag. Once it arrived and I contacted the store via email I was told that since the tag wasn't there, the store wasn't really at fault and nothing would be done. They've updated the page with the record's real info and that's it.

One positive thing I can say about the customer support is that the person who helped me was very respectful and straight to the point.

If you want to take away something from my experience, just make sure to quadruple check that the record you're buying really is the version you think it is, because if its not the store won't do much to remedy that.

14 May 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Murilo,

Thanks for your feedback here.
With millions of items in our assortment there can be some instances where a product image does not exactly match a product, a missing or confusingly set up tracklist, a release date that can be imprecise (due to multiple pressings on the same barcode) etc.
We always accept RMAs if the product listed is directly misleading or referring to another product on our website. In this case, the product was listed as a single LP as supplied. It can be confusing when multiple very different versions of the same product has been listed on the same product ID. We would also prefer if separate versions were clearly listed with separate IDs as well, so whether checking our websites, other websites or vinyl indexes, you can be 100 % sure which pressing is provided. Labels are better at doing this now, but there's still some confusing data on older titles, and we try to remedy this when we notice it or are made aware of it :)

Best,
Troels / iMusic

Rated 5 out of 5 stars

Many thanks🙏

I'd been looking for this book for a long time. Many thanks to you for your services, and the fast shipping!

1 May 2026
Unprompted review

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