I N C H ² Reviews 2,600

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that products were never received despite payments being processed. Customers also experienced significant issues with the products themselves, as many never arrived. Reviewers consistently highlighted problems with payment processing, noting that funds were taken quickly but orders were not fulfilled. The company's response time to inquiries was also a major point of frustration, with many reporting no replies to emails or messages. Additionally, the delivery service was widely criticized for non-delivery and extreme delays.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting significant delays and non-receipt... See more

Product

Reviewers highlight negative aspects of product. Many customers report not receiving their purchased... See more

Payment

Customers consistently report negative experiences related to payment and order fulfillment. Many reviewers... See more

Response time

People report negative experiences with response times, often citing a complete lack of communication after... See more

Delivery service

Customers consistently express strong dissatisfaction with the delivery service. Many reviewers report not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It annoys me I can’t do ‘no stars’…. Spent £300 plus on a pair of boots and had order confirmation- then nothing! Weeks passed, I’ve emailed / tried social media/ their website….just asking for an ack... See more

Rated 1 out of 5 stars

This company is a scam!!!! Please beware and do not order from them under any circumstances. This is a second review from me because I've emailed them several times trying to understand where my o... See more

Rated 1 out of 5 stars

I placed an order on June 6, 2025 with Inch2. After not receiving any shipping updates, I reached out on June 15 and June 20. Their customer service replied on June 20, saying my order was “curren... See more

Rated 1 out of 5 stars

Guess what? I’m on the band wagon also. I placed an order on June 17, 2025. I requested information sometime in late July or early August. Simona replied that they usually take 3-4 weeks. “Slight... See more


Company details

  1. Clothing Shop

About I N C H ²

Information provided by various external sources

INCH² is an award-winning startup aimed to bring handmade top quality shoes and bags for affordable prices. With the support of 50'000 happy customers around the world as well more than 875'000 followers on Facebook and Instagram.

Contact info

1.1

Bad

TrustScore 1 out of 5

3k reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAM

SCAM! Ordered shoes worth around 250 euro and never got them. E-mailed them several times, got an answer once that we need to stay patient because they have some delays and that was the last time we heard from them. We have already reported them to the police.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Purchased boots a few years ago

Purchased boots a few years ago, never received them, never got money back. I just received an email to say they are having a sale, this is a SCAM don’t use this website

30 July 2024
Unprompted review
Rated 1 out of 5 stars

So sorry to read that Inch2 keeps…

So sorry to read that Inch2 keeps scamming people. I ordered 3 pairs of shoes about 4 years ago. One pair arrived but it was not the right pair. I sent it back and asked for a refund.
Now, 4 years, 46 emails from my side (and some answers with empty promises from Inch2) and 3 months of legal help later…absolutely nothing. I’m out 400 euros that I will never see again.
I do still get emails with offers from Inch2 though that I cannot cancel. So sadly, I’m reminded by them scamming me successfully every few months or so.
Please, people who read this, DO NOT LET THEM TAKE YOUR MONEY! I honestly don’t know how they still get away with this. They have been steeling in plain sight for years now!
I know I’m not the only one who sought legal help. Apparently this is a loophole that they found where they can simply not get caught.

30 July 2024
Unprompted review
Rated 1 out of 5 stars

I wouldn’t waste your money if you’re…

I wouldn’t waste your money if you’re ordering from the UK, you’ll never get your order and you’ll definitely never get your money back!
Shouldn’t be allowed to trade…..
I would have given them no stars as they don’t deserve any more like a minus!!!!

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

Fraudulent company. I ordered shoes from them a few years ago they arrived & I love them. Ordered in May this year, no response from customer service, no sandals arrived and their UK phone number took me to a psychic phone line! DO NOT ORDER ANYTHING IT’S A SCAM

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

I ordered two pairs of sandals TWO YEARS AGO, I didn't receive yet. I prosecuted this fraudulent company. They stolen 400 EUR form me.....

Please do not buy nothing!!!!!

6 June 2023
Unprompted review
Rated 1 out of 5 stars

A disaster!

After months of ordering I still haven't received my order! I emaild multiple times and try to contact them through Instagram, with no luck. I understand that it takes a while to process, make and ship but there is no way of getting in contact with them, its insane, and for this money...

10 May 2024
Unprompted review
Rated 1 out of 5 stars

Thieves!

Please, please, please.

Do NoT buy from this company!
The shoes don’t even exist.
Just like anyone here, they stole my money, wrote a lot of stupid email just to kill time.
Two years later, I still have not received the shoes.
They are thieves!!!!!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! I am waiting my shoes more than 2 years. Calling and writing to them is useless - they dont answer.They are just taking your money.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

The company is insolvent

The company is insolvent (it was confirmed in the email from Latvian Chamber of Consumer Rights) but the website still works. What the…?
I wish I had read the reviews before I placed an order. After one month of no reply from inch2, I contacted my bank and received my money back! 🙏🏽

2 January 2024
Unprompted review
Rated 1 out of 5 stars

The way to stop the fraud by INCH2

In accordance with my review, I got info from European Customer Center ( ECC ) :"According to INCH2 current official website, the registered office is in Poland, and our colleagues from ECC PL have informed us that they no longer contact this trader because the only way to resolve a complaint with this trader is through a court process. What you can initiate is the European Small Claims Procedure. Colleagues also warn that one should be careful with this as it is not entirely clear where the dealer's headquarters are. They also mention Estonia and Latvia and Lithuania and some other countries."
Also, I have contacted my Bank to contact WISE EUROPE SA Bank in Brussels where I have paid for my order to refund money. Generally their response is negative but if we all come together who have been cheated by INCH2 maybe we have chance to do something.
For me THE BIGGEST PROBLEM is that website still exist and even I have got an email ( newsletter ) yesterday, 14.02., from them inviting me to join campaign -70 % discount. People are still being cheated every day!!!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

An absolute Disgrace

An absolute Disgrace. Do not part with your Money. Ordered shoes & paid in full in April 2022
Never received them. I was getting a response from emails & then that stopped
No problem taking hard earned Money and they're not cheap. Absolutely furious
Please do not part with your money

12 February 2024
Unprompted review
Rated 1 out of 5 stars

They stole money from me

They stole money from me. I paid 2 year ago for the expensive shoes and they did not to send them.. any answer, nothing.. I contacted them maybe 15x times.. and they did not to answer me.. thieves..

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Buyer Be Aware! Marketing Emails are being sent from this company! Do not part with your money!

Buyer Be Aware! Inch2 used to sell beautiful handmade shoes, yes they took a while to arrive as they were handmade but they arrived and they were beautiful. Somehow things have gone horribly wrong for this company as I ordered a pair of boots a couple of months ago, thinking as I had ordered before it would just take a while (I also didn't feel the need to check it out here) but when I didn't even get an order number I knew something was wrong. I tried to contract them to no avail. Luckily my bank refunded me the money because it must have been clear in their investigations that there is a current issue with this company. I received a marketing email from them in my inbox this morning about their 'sale'!!! They are still operating under this guise and potentially taking people's money (and its not cheap!!) also I have seen other pop up 'retailers" selling their products - which are so distinctive so I know something sadly has gone horribly wrong. Shame that it happened but shame on those who are committing this fraudulent activity.

20 January 2024
Unprompted review

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