Indigo Furniture Reviews 

560
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Now that Indigo furniture has ceased to trade a quick search brought me to Ashton and Coleman. they produce direct replacements for all Indigo beds, tables and other items.

Rated 5 out of 5 stars

Have just taken delviery of these beautiful peices of bedroom furniture for my daughter's bedroon, she is very happy. Plank - Crofter's Bed/Narrow Beside/5 Drawer Tall boy. David & Sean delive... See more

Rated 5 out of 5 stars

Great Products & Fabulous service. The Sales Staff, especially Ali were so helpful in assisting us with our purchases. The two delivery men were also very professional & caring in what they did. The p... See more

Company replied

Rated 1 out of 5 stars

Trust pilot. Why you re deleting the post of customers like me are putting into helping others to stay away from this company or any new company the ex-owners of Indigo are setting up. They h... See more

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Living room shop

Information provided by various external sources

Lovingly made solid wood and distinctive leather furniture, handcrafted in sustainable Plank, Oak and Ash using traditional techniques; sealed with renowned guarantees.


Contact info

4.2

Great

TrustScore 4 out of 5

560 reviews

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4.2

All reviews

(560)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Really Good Customer Service.

Really Good Customer Service.
Ordered a Tallboy chest for the bedroom and the quality and finish is really good. Spoke to a few different members of the team and all of them were great. They even organised a collection date for me which was much appreciated as we couldn't arrange a delivery slot.
Would certainly recommend them if you want something British made and enjoy talking to people who obviously take pride in their product.Keep up the great work guys !!!
John & Kathryn. Oxfordshire.

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Delighted customer

Settee was delivered as promised on time. Two extremely courteous and efficient gentlemen, delivered and assembled it quickly and efficiently. I can fully recommend Indigo to anyone.

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture! Great Craftsmanship and customer service

I can’t rate Indigo furniture highly enough. From my initial visit to their lovely showroom in Harrogate where Tracy was so knowledgeable and helpful to delivery of my beautiful furniture by Dan and Gaz, customer service was excellent.
I chose the leather chaise and grand leather club chairs in buffed tan and added highland wool cushions. The leather is so soft and such lovely quality. The craftsmanship is exemplary. The furniture is beautiful to look at and so comfortable. I am very happy with it indeed.
Thank you to all the team.

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!!

I have been meaning to write a review sooner to show my appreciation of the delivery of our Crofters plank bed and plank beam bedside tables at the end of Feb but have been so busy! Kev and Sean delivered the furniture and were absolutely brilliant! They even removed their shoes which was a lovely touch that didn’t go unnoticed. They put the bed together quickly and efficiently and exactly where we wanted it. It really was fuss free so i wanted to say a big thank you. I will be recommending Indigo to my friends as the furniture is incredible and both my husband and i are very happy with our purchase and will be buying more very soon. A huge plus for us was the customer service right from when we first ordered our stuff through to delivery day. Absolutely excellent guys and quite rare these days. Kev and Sean made sure we understood how to use the care pack that comes with the furniture as well. Keep up your amazing work. And thanks again for such beautiful furniture.

Charlotte and Philip

13 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Charlotte & Philip

Thank you for your wonderful review - I will ensure this is passed on to Kev and Sean in our delivery team.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Immense service

Immense service, products and delivery. Thanks Sean & Dan. Way beyond expectation. Been buying Indigo for a few years and it’s furnitire for life.

6 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Howard

Thank you for your review, I am so pleased to hear how happy you were with your recent delivery. I will make sure your comments are passed on to Sean and Dan your delivery team. Thank you.

Rated 5 out of 5 stars

Consistent quality and service.

We had our new plank bed delivered about a week ago and have had the best week's sleep in ages. It is just so solid and was well constructed in no time by the guys who came - Scott and Sean. We have had multiple items from Indigo (Sean delivered our bedroom chest) over the years and have never been disappointed with any aspect of the product or the service - from initial Sales contact to Delivery. Everything still looks as good as new. Perhaps even better after multiple waxing with the supplied kit.
Our only worry now is that the house is getting full and we will not be able to fit anything else in!

4 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there John,

Thank you for letting us know how happy you were with your Indigo experience. I will pass your comments on to Scott and Sean.

We hope to see you again soon.

Rated 5 out of 5 stars

Excellent company to do business with

Very very professional company from start to finish. Quality of funiture it outstanding they even provide after care wax and brush. The two guys Kev and Gaz who delivered and assembled my bed were amazing so respectful that I had a new carpet in my new loft conversion removed there shoes and were extremely careful not to catch the walls going up the stairs as it was a very tight squeeze. Would definitely recommend this company and buy from them in the future. What a refreshing change to have such excellent service.

4 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Michelle

Thank you for taking the time to let us know how happy you are with your new furniture. I will make sure your wonderful comments are passed on to Kev and Gaz.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Another successful purchase from Indigo

This is the second piece of furniture we've had from Indigo within the last 18 months. On both occasions, we have been impressed with the quality of the items and the delivery process. Great service from the delivery guys Dan L and Tom. Highly recommended. Thanks.

3 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Geoff

Thank you for your review - we are so pleased to hear how happy you are with your recent Indigo purchases. I will make sure your comments are passed on to Dan L and Tom.

Rated 5 out of 5 stars

Wonderful mattresses, great value

I slept on the Indigo Furniture Smeaton Brothers 1000 mattress in a holiday rental flat and I enjoyed it so much that I took a photo of the mattress label and bought two for myself when I bought a flat 3 years later. Customer service was so lovely and genuine, and they gave me great advice. The mattresses are absolutely wonderful and amazing quality for the price. Recommend 100%

2 March 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello June

Thank you for taking the time to let us know how happy you are with your new mattresses - this is a particular favourite amongst our staff as well.

I am so pleased to hear how happy you were with the advice provided and your new mattress, thank you.

Rated 5 out of 5 stars

Great furniture & great experience

I received a crofter's bed, bedside table and a wide boy chest of drawers this week. The quality of the furniture is excellent and extends even to the wee care kit that comes with it!

The communication around the delivery was refreshingly personable. The guys who delivered it and put it together were really polite and impressively efficient - really pleased with the service!

Really done properly - the whole experience. Couldn’t be more pleased!

28 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Minnie,

What a lovely review to read - I am so pleased to hear how happy you are with your new furniture and Indigo experience. I will make sure your comments are passed on to your delivery team.

We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Have just taken delivery of a new…

Have just taken delivery of a new dining table and chairs, a corner sofa and a TV unit and we are totally delighted with them. Tracy in the Harrogate store could not have been more helpful and the end results are excellent. Quality goods, excellent customer service and value for money. We will certainly use Indigo again.

28 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Karen,

Thank you for your review - I will make sure your wonderful comments are passed on to Tracy at our Harrogate showroom.
I am delighted to hear how happy you are with your new furniture - we hope to see you again soon.

Rated 5 out of 5 stars

Wonderful showroom in Matlock

Wonderful showroom in Matlock with a fabulous range of high quality furniture. We have purchased several items of furniture here and have always experienced excellent quality and service including after sales support.

28 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Helle Steve K,

Thank you for your review. We are so pleased to hear your enjoyed your visit to our Matlock showroom. We look forward to seeing you again soon.

Rated 5 out of 5 stars

More excellent furniture from Indigo

Our latest purchase is a plank hall console which works well & looks great. We have bought a number of items from Indigo & enjoy them all. I can highly recommend them.

23 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Mark

Thank you for your review, we are thrilled to hear how happy you are with your Indigo pieces.

We hope to see you again soon.

Rated 5 out of 5 stars

Fabulous quality and service

Fabulous quality and service once again, my saddle leather footstool looks amazing with my grandad suite also from indigo. I have never been disappointed with any of my purchases from yourselves and have indeed recommended you to friends and family. Gabby

23 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Gabby

Thank you for taking the time to let us know how happy you are with your recent Indigo purhcase.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great products and service

Great products and service, from ordering all the way through to delivery. Sofa is of an excellent quality and is so comfortable, thank you indigo.

21 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Neil,

Thank you for taking the time to let us know how happy you are with your new sofa.

We hope to see you again soon.

Rated 5 out of 5 stars

Once Again. Outstanding Quality and Service.

Hi

Once again, delivery was effected on the day arranged. And again, the two items were delivered by Scott and Scott.

Your two guys were smart, presentable, rapid, amiable and professional. Chatty and polite and taking their shoes off before entry without being asked.

The quality and presentation of our bed really adds to our country getaway. It, along with the plank mirror, are the talking points of our cottage.

From Andy in the Tunbridge office taking the order to the two Scotts delivering and assembling it, it’s been a pleasure. We will be back.

Best regards

David Jacobs

21 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there David,

What a wonderful review to read. I am so pleased to hear how happy you were with your recent Indigo experience. I will make sure your comments are passed on to Scott, Scott and Andy.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

We ordered a crofters plank bed and a…

We ordered a crofters plank bed and a plank mirror , it was delivered a lot quicker than we were told by Chris and Gaz who were absolutely brilliant ,carried everything in and assembled the bed in no time. It was great dealing with a company who kept us informed every step of the way , delivered on time and the bed and mirror both look great and the quality is 1st class. We will definitely be ordering from indigo again and would recommend the company and products to anyone thinking of buying something. It's also worth a visit to the showroom in Matlock. The staff couldn't of helped more they were brilliant and helped us a great deal .

15 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Nick

Thank you for taking the time to let us know how well your delivery went. I will make sure your comments on passed on to Chris and Gaz and our Matlock showroom team.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Over the past few years we have…

Over the past few years we have refurnished our stone built 18th century farmhouse with Indigo wardrobes, bedside tables, coffee tables and bookshelves. The standard of workmanship is excellent, as is the quality of delivery and assembly. Very impressive.

3 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello John

Thank you for your review, we are delighted to hear how happy you are with your furniture.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Outstanding service and high- quality products

Yesterday our Petit Plank console was delivered by Dan F and Cal and as usual we received excellent service. They phoned first thing to give us our delivery slot and arrived when promised despite the inclement weather. Although we were the last delivery of the day they were extremely cheerful and helpful, taking time to explain the care kit.
The table itself is beautiful and extremely well- made. There is a lovely pine aroma when one opens the drawers.
This is our third Indigo order and it is the outstanding customer service throughout the process together with the high- quality products that makes us repeat customers. Highly - recommended.

1 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there S M Moore

Thank you for your wonderful review, we are so pleased to hear how well your recent delivery went and how happy you are with your new Petite Plank Console.

I will make sure your comments are passed on to Dan and Cal.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service as usual from Indigo

Excellent service as usual from Indigo, from showroom sales staff, delivery coordination and reliable, efficient, professional delivery guys. Beautiful furniture, can't fault this company.

1 February 2019
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Belinda,

Thank you for taking the time to let us know how well your recent delivery went, I will make sure your comments are passed on to the team.

We hope to see you again soon.

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