Infinity Motorcycles Reviews 517

I visited the York branch today. Looking for a helmet and jacket. I was helped by a pleasant young man, Dylan, who despite his age was very knowledgeable on the products in store. A big thank you to him, and I got a good deal on the helmet and jacket to boot.
Recommended, worth the trip from Leeds!

I visited Infinity Motorcycles in London and had a great experience especially thanks to Ludmila. As soon as I entered, she greeted me with a warm smile and quickly understood I was overwhelmed by all the options. She asked about my budget and guided me with genuine, expert advice. Even though I acted like a complete beginner, her professionalism and product knowledge really stood out. I came all the way from Tunbridge Wells and left with exactly what I needed. Totally worth the trip! I’ll be back soon to get my girlfriend’s first gear and introduce her to Ludmila!

Fantastic customer service, bent over backwards to help me with a difficult to find part. I’ll definitely use them again, spot on thanks
Further great service from Infinity York, couldn't thank them enough, great customer service from Jimmy.

I’ve used Infinity on and off for 25 years, but have to give particular kudos to the Glasgow branch and its staff , for being unfailingly friendly and helpful throughout a rather extended saga of buying new gear. TL:DR; was their ordering in multiple Rukka jackets & trousers, to the point where we all finally realised that I am not Rukka-shaped, and then repeating the process until finally finding a combo that worked for me.

I would recommended seller.All very good.Great to do business they was good. Thank you. May you GOD be with you all.

I purchased a new visor at the end of June and the centre locking catch developed a fault after two weeks.
I called Arun Rai who was very understanding, sent me a pre paid returns label and ordered me a new item upon receipt of the damaged unit.
Great customer service.
New visor arrived safe and sound.
Would really recommend Infinity and their attitude to problems that are not even their fault. Visors come in a sealed bag. 5 stars all day long.
Mike Fitzgerald

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient.
From order to my house with a second delivery with the right size was 7 days.
I will definitely recommend to my friends and I'll be a customer again in the future.
Thanks Mike 👍

I bought a helmet for £350 they sent me a broken and dirty one from a display avoid this shop!

Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period.

They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'

Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better

the only time i ever use this site is going mental over pathetic companies, This company is amazing i have to say you could not make a nicer more help if you made one yourself, just got off the phone will buy off this company everyday of the week from now on fantastic. just got a full refund but asked instead now helmet and the rest in a refund, id like to buy cant think of anything because so nice and respectful comapny ever....

I have to mention Steve and his colleague at Southampton. Called yesterday just before closing to check they had a specific jacket in stock and in my size. They did. 60 mile ride to their shop today. Very helpful and knowledgeable about the product and paying with Klarma was a doddle. Excellent 5*'s for Infinity.

I ve purchased a Cardo Edge from the Hanger Lane branch.Many thanks to Rico and Eli who were very kind and asked if I need help in fitting it to the helmet so they did it for me nicely on the spot, taking away the stress, energy and time I would have had to spend doing it myself. Spot on as always ! All the branches I ve been to such as Hanger Lane, Holborn, Farnborough or Camberley, the staff were very friendly and helpful, with plenty of knowledge! Thank you again

Purchased a Cardo packtalk Pro. Stumbled at first due to payment issues that were very quickly resolved with the customer support person, UK based, which gave me confidence to proceed. They identified that there was an admin issue, in real time, issued a full refund. Placed the order again and received the the unit next day. Very happy with the whole experience, despite the initial glitch. Their staff were extremely helpful and diligent around this minor issue, and I will definitely be a returning customer. Excellent product, excellent customer service, recommend with confidence. Look forward to my next purchase with your business, thank you and your team. Kind regards, Karl.

Got lured to browse their stock by great prices, everything I found was out of stock, but different colours available… for much more £££, can they not see how poor this is, after wasting 1/2hr looking at not in stock items, will not return

Since the change of the company website, it seems that the customer service changed as well.
Previously we could see all purchases and returns on our accounts, now you cannot find it, you rarely get notifications about the refunds once the return has been delivered to them.
Its a significant difference to the company I joined as a client a few months ago.
Maybe they should review the work of their IT department?
I have been told that my history of purchases has been wiped out, and unlikely to recover??? What

Great experience buying online - I made a mistake with an incorrect purchase and they were extremely easy to work with and very helpful in resolving this.